Network management Toolkit

Story: Internet supplier denies customer-retention ploy

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View from a V21 (and now reluctant Biscit) customer.

I'm finding all this rather rich coming from a company who has so far refused to reply to all contact attempts from customers wishing to migrate.

I signed up with V21 three years ago, and have been rather patient with them even tho they have had many hiccups and problems regarding service.

But now Biscit has taken over, I am no longer content to sit back and hope for the best, I have tried to cancel my account and get a MAC code but haven't had any luck.

How is this different from the way NetServices has mistreated the other customers? Ok, I didn't lose my internet connection, but I am being held hostage.

I am no longer within V21's minimun contract term, and I haven't agreed to Biscit's T&C, so I expected to leave without and hassle.

Lets hope that turns out to be the case.

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