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Story: User anger over 1&1 disruption
Not so impressive
Thanks for your comments 229269. I'm glad you didn't face any outages. But I am going to disagree with you on two fronts. Outages and delays like this are not good for customers, whatever the reason. And on your point of bad PR, I actually think 1&1 have handled this quite well. Although its communication with its customers might have been better, the company has taken the time to explain to us (well that's a start) what went wrong, and it's not trying to hide from its mistakes. So a thumbs down for the outage, and a thumbs up for honesty, from me.
RichardThurston
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Member since: October 2006
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Full Talkback thread
Story: User anger over 1&1 disruption
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No problem here... 229269 -
Not so impressive RichardThurston 
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Email and DNS issues and no customer support 1000265567
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Email and DNS issues and no customer support 1000265567
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1&1 are a very poorly-managed business - I had no... ChrisBeach
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Share your ISP story in this forum Karen Friar
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