Management Toolkit
Story: Tech skills don't equal career success
If you don't take care of the customer, other companies will
In technology based corporations, customers who can be identified as indivuals, are mostly like ourselves, we all want information about the concerns of our job. If this means keeping the customer informed of every step of the process in getting the product back to operation, then it means informing the customer to the point of their confindence in our ability to fix their problem. Like ourselves, they too are equipped with bullshit detectors, and can easily detect when we are trying to buy time or cover our mistakes. Communications is second to technical competance in today's business and the ability to express clear ideas are important to keeping customers assured that technology is under our control to keep businesses running.
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