Management Toolkit
Story: Industry split over ITIL v3 predictions
The Spit Is Deeper Than It Seems
The split doesn't end with the end users: the industry itself is not a happy ship. Blogs like ITSM View (http://blog.certification.info) illustrate this, and there are many like that.
The issue is APMG. This profit driven body was given responnsibility for licensing ITIL by the OGC, ITIL's owners. Their mission, as a corporate, is to derive profit. And guess where that will come from?
The real question is whether ITIL will continue to grow with this new dimension. Whether users will be as keen to use a framework which is a profit centre rather than public methodology. Whether the emerging alternatives will get a foot hold, given that some of them are not veils for profit motive.
It is going to be a bumpy ride, and some people are not backing ITIL to see it through.
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