Story: Can small businesses rely on VoIP?

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VoIP Reliability

We always advise a backup line to VoIP. We have been using Vonage as our residential and business provider in both the US and the UK for over 3 years, and the service generally works well. There are some times when dropouts occur, but complete outages have been almost totally absent.

However, it is important to keep up with the latest equipment and services. We always take the highest speed available from the local ISP, and we regularly replace the older adapters with newer ones.

That said, we always keep a backup line from the local telco. It is just good business practice, and if one is concerned about 911/999 calls, a step which we feel is quite necessary.

David Brown
Jasmine Partners LLC

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