Online business Toolkit

Story: Telecom New Zealand apologises for email woe

• 
• 

Good Enough Customer Service?

The charitable donation is a nice gesture, but a week's free access for the headache of not having email access seems a bit cheap.

For most, email isn't just an optional way to communicate, it's a must for individuals and businesses
http://www.essentialsecurity.com/news.htm?pagename=Customer_Service:_Email_Can_Make_or_Break_Your_Reputation Is that donation and a free week’s access good enough customer service?

• 
• 

• 
• 
• 

Full Talkback thread