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Story: Telecom New Zealand apologises for email woe
Good Enough Customer Service?
The charitable donation is a nice gesture, but a week's free access for the headache of not having email access seems a bit cheap.
For most, email isn't just an optional way to communicate, it's a must for individuals and businesses
http://www.essentialsecurity.com/news.htm?pagename=Customer_Service:_Email_Can_Make_or_Break_Your_Reputation Is that donation and a free week’s access good enough customer service?
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