Compliance Toolkit
Story: Microsoft outage down to 'human error'
Billy the G
Its raining and blowing a gale. Your kids are freezing and your wife is complaining about the mess in the house. The next day, you realise that what you need is some windows for those holes in the walls that let in the light. So you call up the local glazing company and soon enough, having handed over the money he asks for, the nice Mr Gates comes round and fits your house with the latest in light-hole-filling technology.
Some time later, its cats-and-dogs outdoors and force-8 again. You and your nearest and dearest are surveying your purchase and thinking what a wise one it was. All of a sudden - smash!!! What's going on??? Stones thud into the rooms of your house, as - aghast at the cacophony - you witness your fine new windows being broken.
You rush to the front-door. Unbelievably - you see before you, Billy the Glazier, clutching a handful of rocks screaming at you "You didn't pay me! You didn't pay me!". "But I did!!!" you cry... too late. He's off in his van to visit another customer.
The children are cold again. Your beloved asks - what you are going to do about it? Reluctantly, you are forced to admit, there is _nothing_ you can do... Your house has no windows because Billy came round and broke them.
Later, still cold and wind-blown, you learn from from the news that there was a spate of occurrences like yours that whole weekend. Mr Gates offered no explanation for his behaviour but said that he'd come round in a few days and repair the damage. One of his workmen said that anyway, not many people had been affected that night (well, fewer than 12,000 - according to him).
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