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Story: Killing Microsoft's Clippy with open source

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Lousy is slightly harsh I think

Thanks for the feedback. The intro's extra 'the' was a mistake introduced at the editing stage so no fault of Colin's and we are fixing it now.

As for the transcription -- it's hard balance to strike between cleaning up quotes and keeping the structure of how an interviewee speaks. But we tend to favour the latter as it makes for a more interesting interview.

As anyone who's been in management long enough should know, it's not what people say that really counts in job interviews - it's how they say it - and some of the same goes for journalism.

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