Security threats Toolkit
Story: Salesforce tight-lipped after phishing attack
Fighting CRM Phishing Attacks
Phishing for user information and passwords of online CRM and ERP applications can be dangerous if not dealt with properly.
It is said that experiments show a success rate of over 70% of Phishing attacks on social networks. CRM users must be educated on security practices and how to protect their accounts from criminals.
Within other CRM applications such as Netsuite and Salesboom.com there are tools to control login access and security. Export tools must be disabled when login happens from all or certain geographical locations and time zones perhaps. If a Sales manager is living in Ohio, and is not traveling to china, then if the login accrues in china, export tools and other various user rights can be disabled, including login itself.
Other methods used today include Two-Factor Authentication such as using passwords and matching USB Tokens for further security.
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