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Story: BT comes last for broadband satisfaction

Posted by: LordMalvern (Saturday 8 December 2007, 7:38 PM)

Tarred with same brush

All the providers fall in a narrow band of dissatisfaction about 2/3 of maximum.
Individual scores depend on subjective problems with each so although BT is bottom it does not mean it is vastly worse than Tiscali.
At least with BT, one has the advantage of dealing directly and not through a third party who may be far down the pecking order.
Several months ago I made the BIG mistake of going to Virgin Media for everything - single source seemed a good idea. I am stuck with them still for landline and broadband, having got rid of mobile & tv within weeks and cannot wait for the 12 months to finish in order to get back to BT.

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LordMalvern
Consultant, Birmingham, UK
Member since: December 2007

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