VoIP Toolkit
Story: Skype tries to regain business users' trust
Skype really doesn't love its customers
simply don’t understand why Skype are even trying to excuse their 0207 number debacle. I’m sure for many customers, it’s not just that they are losing their number but the whole way the recall was handled that is the issue and for that there’s no excuse.
Skype has had little regard for the repercussions of cutting off these numbers for their customers. They haven’t even supplied their customers with a number to call for help. So when Oberg comments that Skype is “doing all we can to make sure it doesn’t happen again” you don’t get the impression that stems from concern for their customers. A desire to avoid more adverse publicity (of which they’ve suffered much recently) seems more likely!
A the end of the day, we all know mistakes can happen but I firmly believe that it’s how you handle them that is crucial. At Vonage, we pride ourselves in putting the customer first. This is why within 48 hours of the Skype recall story breaking, we had set up a special help line to allow any affected Skype customer keep their number simply by switching to us.
We’ve already spoken to many disgruntled Skype customers and are happy to welcome more. In fact, we've had to add extra agents to handle the number of calls. Skype customers can call 0808 178 9617 but need to do so quickly as Skype’s cut off deadline is looming.
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