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Story: UK vents spleen at broadband frustrations

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Posted by: 51127 (Monday 28 January 2008, 2:44 PM)

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Speed is subjective

I agree with James on his comments. I'm with VirginMedia (ex NTL) cable. I have 4 Mbps service. I run the Broadband Speed Tester championed by ComputerActive magazine and average download speeds of around 3.5Mbps. No complaints here. Individually, some sites/servers don't give me anyway near this but then......

Major complaint is customer service particularly where these are offshore - I've been helping friends resolve line/speed issues. It's not been unknown for the phone to go "dead" on a call !!

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