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Story: UK vents spleen at broadband frustrations
Speed is subjective
I agree with James on his comments. I'm with VirginMedia (ex NTL) cable. I have 4 Mbps service. I run the Broadband Speed Tester championed by ComputerActive magazine and average download speeds of around 3.5Mbps. No complaints here. Individually, some sites/servers don't give me anyway near this but then......
Major complaint is customer service particularly where these are offshore - I've been helping friends resolve line/speed issues. It's not been unknown for the phone to go "dead" on a call !!
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