Online business Toolkit
Story: UK vents spleen at broadband frustrations
It's not all the systems fault.
Whilst people really should be told the realities of contention and not 'up to's' I think that a lot of the problem is in third parties putting up content that requires a lot more bandwidth that most people can (reliably) get.
Taking the TV companies for example; it's all very well them making material available and pushing it in their ad breaks, they don't have to provide (or pay for) the bandwidth a user needs to watch it.
What may also help is that it is also explained that there is the x10 factor to be applied to the speeds that most uses see reported on their screens and whom would not know a bit from a bite even if it bit them.
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