Management Toolkit

Story: HMRC extends late-fee amnesty after site crash

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Faltering for weeks

I tried to submit my SA over a week before the deadline and had some serious problems. I would get part way through the sequence of screens, hit next and get an error page. I then had to try and start all over again, double checking the saved pages on the way through as some data had changed. Over a period of three days, through periods where the HMRC system simply would not answer me, I finally got it done.

I did the same thing and made the same comment on some web site (maybe this one) at the same time last year.

There is a push to make the HMRC adopt a binding user's charter and to impose a duty of care wrt tax payers. I have to say that this is sorely needed if we are to actually get a tax collection authority that is there to help us pay the right tax, rather to try and catch us out and screw fines out of us all the time.

I am quite well aware that there are those who do all they can to get out of paying taxes, but those of us who just want a little help at times to pay the right tax and then move on with the rest of our lives are being treated as if we are criminals trying to pull a fast one. They should be aware that the more they treat the public in this way, the more likely they are to create what they seem to be seeing.

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