Processors Toolkit
Story: Microsoft is not alone in chip woes
Microsoft's mistake
You could be excused since yours was a small company without the type of resources that Microsoft has, also these were the early days of computing, most people would've been happy just to have a computer. now-a-days, we expect seemless performance!
Microsoft's mistake in this case is applying the same approach to hardware that they've used in software for years.
What I mean by that is; in many cases Microsoft products come with their fair share of bugs, they spend the first post-release year sending out patches/service packs etc. On this front, delivery is easy and cost free, your computer simply downloads them.
You can't remotely fix hardware, Microsoft are learning this the hard way. Next time they'll have to spend more time testing because unlike software, with hardware you have to get it right the first time!
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