Outsourcing Toolkit
Story: BT brings call-centre jobs from India back to UK
have you ever tried talking to an indian call center?
have you ever tried talking to an indian call center? I have, its bleedin impossible.. If BT and other large companies truely wanted to improve service , they would axe the foreign call centres and employ brits.
There is a saying that goes a little like this... 'cheapest isnt always best' and that has always been true where customer service is concerned.
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