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Story: Gmail: When efficiency equals death

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Spot On

I'm pleased you posed the question "What happens WHEN this go wrong?" rather than "What happens IF this goes wrong?" However I would go further and say the mark of a true engineer (hardware or software) would be, "What do we do when SEVERAL things go wrong?"

I think this has actually happened at a good time. Enough people have been inconvenienced for it to be a real Wake-Up call, but not enough for it to be a disaster. We might not be so lucky next time.

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