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Gov't aims to cut £7.2bn from IT, back-office costs
News Shared services and outsourcing will be at the heart of a drive to cut £7.2bn from the UK government's annual IT and back office costs. Part of the review tackling IT, authored by ex-Logica chief executive Martin Read, said the key to delivering...
[April 22, 2009, 17:08]
Office to work with proprietary back-ends
News Despite Microsoft's growing interest in markets for back-end software such as CRM, many of the programs the new Office will need to share data with will come from companies other than Microsoft. Partnering with the software giant means they get to...
[July 17, 2003, 12:48]
BT faces strike over back-office outsourcing
News British Telecommunications could face a strike action if it does not call off plans to outsource some back-office processes to an Indian joint-venture partner, according to reports. BT recently began a 10-week trial within its BT-SME group that...
[July 12, 2001, 13:16]
Securities Trading Back Office Solutions Overview
White Papers The IT solution provider has been looking for specialists in constructing flexible back office solutions riding over the new wave of neutral vendor free technology systems providing 24-hour and 365-day support services to cope up with any...
[June 13, 2008, 1:01]
Why convert back into office formats?
Talkback If my documents go to ODF they are going to stay in ODF and Microsoft can keep their next version of office. With reference to Groklaw legal/technology blog recommendation, after converting into openoffice I really can't see the point in converting...
[January 4, 2008, 10:34]
Qatar Fuel Additives Company Limited Integrates Back Office to Improve Performance
White Papers The company implemented Oracle Financials, Oracle Procurement, and Oracle Inventory Management to create a strong, integrated back-office information technology system. Qatar Fuel Additives Company Limited (QAFAC) was founded as part of Qatar's...
[June 30, 2007, 1:00]
Look at the back office processes
Talkback Many UK businesses are lacking behind in their back office processes. Difficult economic times predictably result in firms looking for quick cost saving solutions. Therefore outsourcing is often seen as offering an ideal means of reducing costs.
[August 6, 2009, 13:15]
Video Back Office Deployments for Service Providers
White Papers The requirements for an efficient Video Back Office solution are presented, along with a solution overview and an explanation of the solution's benefits. This paper provides an overview of the challenges faced by service providers that wish to...
[June 12, 2008, 1:01]
Production Fax and Electronic Document Delivery: A Guide to Saving Time & Money by Automating Document Delivery from Back-office Applications
White Papers It provides an outline to improve efficiency and reduce costs by automating document delivery from back-office applications by: Business applications such as document management, workflow, ERP, and CRM generate huge volumes of business information...
[January 29, 2008, 14:49]
Aberdeen Group: On-Demand Mid-Market CRM: Front-to-Back Office Integration a Clear Differentiator
White Papers This Aberdeen Executive Analyst Whitepaper discusses the importance of front-to-back integration when evaluating CRM vendors.
[February 6, 2008, 0:15]
From Back Office to Boardroom: Maximizing Business Intelligence Value With a BI Scorecard (Part 1)
White Papers Business Intelligence is often misunderstood. End-users want it fast, management wants it cheap, and the business needs it well executed. How does a BI practitioner accomplish all three? The presenters of this webcast will explain the use and value...
[May 15, 2007, 1:00]
Extending ECM to the Back-Office Palm Beach Community College's Use of ECM to Improve Human Relations and Other Back-Office Processes
White Papers They wanted to get more from an ECM investment by using it to enhance back-office processes at Palm Beach Community College. Palm Beach Community College (PBCC) serves approximately 47,000 students in one of the largest counties in Florida.
[June 19, 2009, 1:20]
Welsh Council Reduces Back-Office Costs With Standardised Operating Environment
White Papers Torfaen County Borough Council in Wales wanted to transform its IT infrastructure to boost efficiencies and customer services. Founded in 1996, the council inherited several disparate systems, including Novell technologies, from the previous local...
[November 1, 2006, 0:00]
From Back Office to Boardroom: Maximizing Business Intelligence Value With a BI Scorecard (Part 2)
White Papers Business Intelligence is often misunderstood. End-users want it fast, management wants it cheap, and the business needs it well executed. How does a BI practitioner accomplish all three? The presenters of this webcast will discuss the BI...
[May 12, 2007, 1:00]
mySAP CRM Integrates With Back-Office Software to Support New Online Sales Channel
White Papers Based in Long Beach, Calif. Pioneer Electronics (USA), Inc. Pioneer) is the sales and marketing arm of the consumer electronics firm Pioneer North America. The company faced challenges wherein the consumer electronics environment was becoming...
[September 14, 2007, 1:00]
Strategic Sourcing of Transaction Processing: From the Back Office to the Boardroom
White Papers The financial services industry is undergoing a radical transformation driven by globalization, deregulation, consolidation, and deconstruction of the vertically integrated business models common to transaction-processing businesses.
[May 21, 2008, 1:01]
Environment Agency Creates Business-Focused Culture Through Integrated Back Office
White Papers The Environment Agency is the leading public body for protecting and improving the environment in England and Wales. It wanted to improve efficiency and educe costs. The challenge was to meet government performance targets.
[July 1, 2008, 1:01]
Ebookers widens the passage to India
News Online travel agency ebookers is planning a major expansion of its Indian-based back-office operations -- an indication that the firm believes the technology sector's passion for outsourcing overseas is far from quenched.
[August 4, 2003, 16:35]
CRM needs to look to the back end
News Starfish, by contrast, is a back-office product that can accept unstructured data from fax, phone, Web forms, SMS, email and paper sources. Customer relationship management (CRM) systems are typically used in the 'front office', juggling structured...
[February 25, 2002, 14:59]
A Year Ago: Utility watchdogs slate NAO report
News Utility regulators today hit back at a National Audit Office (NAO) report which accused them of being vague about millennium bug fix work and of poor contingency planning. Hitting back at claims of inadequate contingency planning, a spokesman for...
[February 18, 2000, 6:23]
