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Best Practices for At-Home Agents
White Papers Read this paper for reasons to consider home agents, and best practices for implementing a home agent program in your business. What is your mental image of a work-at-home agent? Is it of a smiling, professional agent diligently serving customers?
[May 5, 2008, 10:18]
Oracle Application Server: Best Practices Guide
White Papers This paper provides a collection of best practices, covering configuration, deployment, and development of Oracle Application Server. A best practice provides a recommendation or a common practice on how to perform certain tasks and actions.
[February 5, 2009, 0:00]
Best Practices in the Call Center: A Customer Touch-Point Methodology
White Papers One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum.
[September 28, 2009, 14:07]
Best Practices for Windows Vista Planning, Migration, and Ongoing Management
White Papers This IDC White Paper examines best practices for migrating to Windows Vista, including premigration planning, performing Windows Vista migrations, and supporting ongoing post-migration activities such as PC system and data security, protection...
[August 5, 2009, 1:21]
Writing Secure Code - Best Practices Part 1-Level 200
White Papers In this 2-part series for experienced developers, you will build upon existing knowledge of secure coding best practices to learn about analyzing, mitigating, and modeling threats. You will learn about established threat modeling methodologies and...
[October 19, 2004, 0:00]
Data Migration Considerations: A Customer Engineering Residency - Best Practices Planning
White Papers However, the overall procedures and best practices are similar for the majority of data migration projects. Enterprise data migration projects are often complex, time-consuming engagements that require detailed planning to mitigate the risk of...
[May 21, 2008, 1:01]
Best Practices in Gigabit Capture
White Papers This paper discusses the technical "best practices" that should be taken into consideration when purchasing gigabit network analysis equipment. Analysis is a necessary component of network management.
[January 13, 2006, 0:01]
Best Practices for Justifying and Allocating Higher-Education Security Resources
White Papers A recent Gartner/Chronicle of Higher Education survey points to some best practices for using those resources. Security threats to institutions of higher education are increasing, but the resources that are available to deal with these threats are...
[October 5, 2009, 0:00]
Best Practices for Translating Customer Satisfaction into Revenue
White Papers Download the Best Practices for Benchmarking Customer Satisfaction to get industry research the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction. Today's support organisations are focused on two top...
[November 9, 2009, 10:40]
Sustaining SOX Compliance: Best Practices to Mitigate Risk, Automate Compliance, and Reduce Costs
White Papers To successfully sustain SOX compliance, organizations must implement best practices to ensure IT systems not only achieve a known and trusted state but they also maintain that state. Management must be more accountable and aware of the need for a...
[November 5, 2009, 11:23]
TechNet Webcast: Best Practices for Optimal Web Conferencing Security (Level 200)
White Papers The presenter discusses and demonstrates best practices for using Live Meeting in a secure fashion. Web conferencing is great at keeping far flung organization in touch while lowering costs. How to securely conference by the Web?
[June 26, 2008, 1:01]
Best Practices for Managing and Securing SharePoint 2007
White Papers The presenter of this webcast will share best practices of what organizations with SharePoint 2007 from around the world are doing relative to: encrypting SharePoint document libraries; managing SharePoint server and content virus protection...
[June 30, 2008, 1:01]
Best Practices for Managing and Securing Exchange 2007
White Papers The presenter of this webcast will share best practices of what organizations with Exchange 2007 from around the world are doing relative to using Rights Management to secure Exchange communications; leveraging Hub Transport Policies to protect...
[June 30, 2008, 1:01]
FlexDelivery: Best Practices in Application Management Outsourcing
White Papers The intent is to not only reduce costs but to leverage best practices and capabilities provided by service providers and redeploy employees to strategic initiatives. Outsourcing of enterprise application management has been gaining acceptance among...
[July 14, 2009, 1:19]
MSDN Webcast: Writing Secure Code - Best Practices (Part 1 of 2) - Level 200
White Papers The attendee of this webcast will learn about established threat modeling methodologies and tools and how they can be applied with other best practices to minimize vulnerabilities and limit damage from attacks.
[August 1, 2007, 1:00]
SnapManager 3.2 for Microsoft Exchange: Best Practices Guide
White Papers The goal of this paper is to provide best practices for deploying and using SnapManager 3.2 for Microsoft Exchange with a NetApp storage appliance and any supporting software. The success or failure of any software or infrastructure deployment...
[August 31, 2007, 1:00]
Best Practices for Next-Generation IP Address Management
White Papers This white paper provides IT professionals a guide for how to flawlessly execute tasks for IP management, and recommends best practices for simplifying the IP management process. These best practices are derived from the INS Software leadership...
[July 29, 2007, 23:25]
Best Practices for Building Secure Web Applications
White Papers This white paper discusses security best practices for development and testing so that companies can deliver applications that meet today's most pressing data protection needs. Intruders constantly succeed in breaking into enterprise applications...
[June 10, 2005, 0:00]
Best Practices for Configuration Deployment in BMC Performance Manager for SAP Solutions
White Papers This white paper is designed to help the reader plan the backup and restore processes according to their needs and to provide the reader with recommendations for best practices in executing the Backup and Restore functions.
[August 14, 2009, 4:56]
Best Practices for Managing the Move to Vista
White Papers While previous papers have focused on the need for a Windows Vista migration strategy and on recent security issues pertaining to the new operating system, this paper takes a closer look at best practices for Windows Vista planning, migration, and...
[May 9, 2008, 1:02]
