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Business Value Reporting And Analytics: Avaya Operational Analyst
White Papers Avaya Operational Analyst speeds managerial decision-making through comprehensive data collection and reporting capabilities that simplify analysis of multi-site and multichannel performance data. This white paper describes Operational Analyst...
[January 1, 1970, 0:59]
Avaya Case Study: Antares Management Solutions
White Papers AMS selected and implemented an Avaya Business Advocate solution for its call center operations. The Avaya Call Management System uses best services routing algorithms and Avaya Unified Messenger. The solution uses an Avaya S8300 Media Server with...
[January 1, 1970, 0:59]
Avaya Managed Services For Service Providers
White Papers This paper describes how, with Managed Services from Avaya, service providers can focus on generating new business and increasing revenues while Avaya delivers comprehensive management of the provider's communications infrastructure.
[January 1, 1970, 0:59]
Streamlined Management Of Endpoint Moves Adds And Changes In Avaya Telephony Networks
White Papers Avaya Directory Enabled Management enables administrators to change employee records once, and see that change reflected in multiple databases across the business. Whether an enterprise is continuing to use their circuit-switched voice system...
[January 1, 1970, 0:59]
EDS And Avaya Create A Global Infrastructure For Contact Centers To Enable Operational Efficiencies, High Productivity, And Client Satisfaction
White Papers Best-in-class services are enabled by applications such as Avaya Communication Manager/Contact Center; Avaya Interaction Center with Business Advocate routing (IP ACD); Avaya Application Enablement Services; and Avaya Call Management System.
[January 1, 1970, 0:59]
Bluebean Wins Customers' Confidence With New Avaya Contact Center Solution
White Papers Bluebean deployed the Avaya PABX system and installed the Avaya Call Management System, CTI server interface as well as call recording. However, the hosted solution vendor was unable to keep up with Bluebean's growing business as well as the more...
[January 1, 1970, 0:59]
Implementing A Telecommuting Program
White Papers Based on experience of the Avaya Business Communications Consulting (BCC) team, the paper also addresses the human resource, business control, and security components that need to be considered for a successful introduction of telecommuting in the...
[January 1, 1970, 0:59]
Migrating To A Converged Network: Re-Looking At The Enterprise IP Telephony Business Case
White Papers The Avaya newest capabilities in survivable gateways, efficient deployment processes, powerful management tools and application assurance networking capability have added major new considerations to the IP Telephony business case.
[January 1, 1970, 0:59]
Award-Winning HP OpenView Management Software Lights The Way For Hawaiian Electric Company's Powerful VoIP Solution
White Papers To support business services, HECO made a large investment with Avaya in Voice over IP (VoIP) telephony and needed a way to control that from a single point as well. Before 2005, Hawaiian Electric COmpany (HECO) lacked any software management...
[January 1, 1970, 0:59]
Avaya - Top Shelf Service Management
White Papers Growth in the size and complexity of its customers' voice and data networks prompted Avaya to look for a management solution that would support growth and ensure business continuity plus consistently high service levels without increasing the...
[January 1, 1970, 0:59]
Avaya Case Study: Bozzuto And Associates
White Papers When it outgrew its DEFINITY ProLogix system, it turned to Avaya for an IP-ready solution to support its growing business. Bozzuto and Associates is a long-time Avaya customer. Investment protection, reliability and great support are the reasons...
[January 1, 1970, 0:59]
Four Building Blocks For Success In The Customer Economy
White Papers The goal of this Avaya Executive Briefing is to provide a foundation for understanding the relationship between the four elements i.e. Shared Management Command Center; Virtualization; Multimedia Integration; Segmentation and the development of...
[January 1, 1970, 0:59]
Nu Skin Japan Maximizes Office Space And Centralizes Remote Operations With Avaya IP Telephony Solutions
White Papers The Avaya solutions highlight the benefits of migrating to IP Telephony (such as easier system upgrades and modifications, centralized system management from the Tokyo location, and a G350 Media Gateway enclosed in a compact cabinet to match space...
[January 1, 1970, 0:59]
Avaya Global Services - Helping Sentara Healthcare Deliver The Best In Comprehensive And Innovative Patient Care
White Papers Currently, Sentara Healthcare has 33 IP Telephony-enabled Avaya DEFINITY Communications Servers, seven fully networked Avaya INTUITY AUDIX Voice Messaging Systems and two Avaya Call Management Systems that power its multiple high-volume call centers.
[January 1, 1970, 0:59]
Avaya Case Study: RCI International
White Papers As a solution RCI International implemented an Avaya Call Management system with an Avaya Automatic Call Distributor. RCI International needed an intelligent telephony solution that would allow its contact center staff to effectively respond to an...
[January 1, 1970, 0:59]
Reducing Cycle Time And Improving The Quality Of Decision-making For IT Emergency Change Management Through Communications Enabled Business Processes
White Papers Avaya uses its Communications Enabled Business Processes (CEBP) to reduce human latency and improve the quality of decision making for its mission-critical IT emergency change management processes. In this case study, Avaya describes how its own IT...
[January 1, 1970, 0:59]
Avaya Dives Into The Analytics Pool
White Papers Built upon the foundation of Avaya's well-established Call Management System (CMS) reporting package, Avaya IQ brings advanced assessment capabilities that offer users the opportunity to link contact center activity to business results,and to gain...
[January 1, 1970, 0:59]
Unified Communications: Are You Ready?
White Papers This exclusive white paper by The Lippis Report features insights from Nick Lippis, President Lippis Enterprises; Zeus Kerravala, Senior Vice President of The Yankee Group's Enterprise Research; and Jorge Blanco, Avaya's Vice President of...
[January 1, 1970, 0:59]
2Touch Streamlines Customer Interaction Processes With Avaya And Noetica Solution
White Papers Touch selected the solution offered by Avaya and Noetica Ltd. SYNTHESYS is a Customer Interaction Management (CIM) and Predictive Dialer software combining a Service Oriented Architecture (SOA) unified agent front end with a Business Process...
[January 1, 1970, 0:59]
Avaya Case Study: Harte-Hanks Shoppers
White Papers Harte-Hanks Shoppers chose an Avaya IP Telephony MultiVantage Communications Application Solution and 600 Avaya IP Telephones. The Avaya IP Telephony Solution allows Harte-Hanks Shoppers employees to be connected with advanced voice messaging and...
[January 1, 1970, 0:59]
