Previous
Microsoft takes wraps off CRM software
News Microsoft said the software component linking Microsoft CRM to its Great Plains accounting applications will be available by April. A company representative said Microsoft has so far trained 600 resellers to install Microsoft CRM.
[January 22, 2003, 8:11]
Nikon Corporation - New CRM Software Gives Sales and Management More Flexibility
White Papers Nikon decided to address these issues with professional CRM software. Nikon now is using Microsoft Dynamics® CRM for quick and simplified collection of data, which has resulted in better quality in the reporting system.
[September 21, 2009, 17:08]
Testing Services for CRM Software Solutions Developer
White Papers The client started to look for ways to be more cost efficient in order to continue to produce high quality software for their CRM customers. The client is a worldwide leader in CRM, Customer Process and Customer Performance solutions for the...
[May 17, 2009, 1:48]
HiT Software Installs Soffront CRM to Improve Customer Support and Sales Automation
White Papers HiT Software, Inc.has deployed Soffront's popular SOFFRONT CRM solution to improve the company's entire customer support and sales force automation system. With that in mind, they wanted a CRM product that was feature-rich, easy to manage and...
[July 11, 2006, 0:00]
Insurance Software Provider Bolsters Product With Enhanced CRM Capabilities
White Papers RDT began working with a pre-release version of Microsoft Dynamics CRM, code named "Titan," to explore integration opportunities with its Landscape software. Over the past several years, RDT added more Customer Relationship Management (CRM...
[September 6, 2007, 1:00]
Yankee Group: Software as a Service Dramatically Improves CRM Success
White Papers This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how new on-demand services and technologies can overcome user reluctance and ensure sales success.
[September 28, 2009, 14:08]
Yankee Group - Software as a Service Dramatically Improves CRM Success
White Papers This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how new on-demand services and technologies can overcome user reluctance and ensure sales success.
[October 31, 2008, 12:47]
Software Developer Enables Data-Driven E-Mail Campaigns With CRM Solution
White Papers In order to make marketing e-mail more valuable, ExactTarget integrated its offering with Microsoft Dynamics CRM. The Microsoft Dynamics CRM business application platform provided ExactTarget with straightforward integration, powerful workflow...
[September 6, 2007, 1:00]
mySAP CRM Integrates With Back-Office Software to Support New Online Sales Channel
White Papers Pioneer used the mySAP Customer Relationship Management (mySAP CRM) solution to expand retail sales into the online environment. Based in Long Beach, Calif. Pioneer Electronics (USA), Inc. Pioneer) is the sales and marketing arm of the consumer...
[September 14, 2007, 1:00]
Salesforce.com releases CRM software update
News The updated release, called S3, introduces several new features, including a system for storing and sharing business documents, such as contracts and marketing material, said Marc Benioff, chief executive of the San Francisco software company.
[June 23, 2003, 12:48]
CRM Media - Best Practices: Software-as-a-Service
White Papers Even vendors of traditional on-premises software are introducing their own SaaS offerings for smaller market segments—and, not incidentally, as a pathway to their more-robust on-premises solutions. Tough economic times may encourage low-risk...
[September 28, 2009, 14:07]
CRM spending to weather uncertain economy
News Despite rocky times in the financial markets, spending on CRM software is expected to remain buoyant over the year ahead as organisations attempt to retain existing customers and find ways to sell them more goods and services.
[February 14, 2008, 7:38]
Siebel, Microsoft sign .Net pact
News Microsoft and Siebel Systems on Monday announced an alliance that will tie Siebel's customer relationship management (CRM) software to Microsoft's .Net architecture. Microsoft is planning its own CRM software through its Great Plains division.
[October 21, 2002, 14:52]
CRM helped BA survive strike action
News British Airways has claimed that CRM software helped the company through a period of industrial action last year in which 900 flights were cancelled and about 100,000 customers had their travel plans disrupted.
[February 22, 2006, 14:10]
SAP's hosted conundrum
News The business software maker has been particularly guarded about its plans for a new, on-demand version of its CRM software. Though SAP already offers its customers the option of having their CRM applications hosted and managed off-site, the company...
[July 5, 2005, 11:15]
SAP seeks to expand CRM
News Business software maker SAP, hoping to unseat Siebel Systems as the world's top seller of customer relationship management software, plans to introduce a new version of its CRM applications this fall.
[February 21, 2003, 14:02]
CRM firm closure demonstrates market difficulty
News Xchange, a publicly traded software company specialising in customer relationship management, laid off all but one employee and shuttered its doors last week, indicating further consolidation in the stagnating market for CRM applications.
[February 21, 2003, 12:50]
Vignette opens CRM Dialog
News Vignette unveiled a new software program on Thursday designed to help companies plan and keep track of interactions with their customers, a move that pushes the company into the highly competitive customer relationship management (CRM) software...
[February 28, 2003, 15:16]
Microsoft to integrate Twitter into its CRM
News The company announced on Friday that its Dynamics CRM software will have a 'Social Networking Accelerator' component which will allow companies to monitor what customers are saying on Twitter, and to provide information about products and services...
[July 10, 2009, 15:52]
Microsoft puts CRM plans on hold
News Microsoft has shelved plans to release a 2.0 version of its customer relationship management (CRM) software in March, saying it needs until the end of the year to finish the program. Former PeopleSoft executive Brad Wilson joined the company on...
[February 11, 2005, 15:50]
