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CRM Solution Helps Computer Security Firm Boost System Performance, Marketing Efforts
White Papers Absolute's sales efforts were hampered by a slow, inefficient CRM system that didn't allow for easy information sharing across the organization. Working with Microsoft Certified Business Solutions Partner Ideaca Knowledge Services, Absolute...
[January 9, 2007, 23:00]
Amena Relies On Informatica Data Integration Platform To Implement New CRM System And Maintain Competitive Advantage
White Papers Amena decided to implement a sophisticated, analytical-based CRM system with a 100-percent customer-oriented architecture. Known as the Avanza project, this new CRM system had to become the client data master and, as automatically as possible...
[September 14, 2007, 0:00]
Artaker CAD Systems Improves Customer Service And Performance With Integrated CRM System
White Papers The challenge was to ensure rapid and seamless implementation of a new CRM system in terms of training and business continuity and preserve the company's IT investment in its legacy Enterprise Resource Planning (ERP) system.
[July 11, 2007, 0:00]
Idaho Technology, Inc. Drives Growth And Improves Operational Efficiency With Hosted CRM System
White Papers The company rapidly deployed a flexible, easy-to-use, and feature-rich Customer Relationship Management (CRM) system with Siebel CRM On Demand and gained the ability to extend ROI across a range of sales and marketing functions by leveraging the...
[May 30, 2007, 0:00]
Braathens's Implements Integrated CRM System In Only 75 Days
White Papers The company sought a partner to provide an integrated e-marketing solution for a new Customer Relationship Management (CRM) strategy. The entire system was implemented in just 75 days, and it delivered immediate advantages.
[April 4, 2008, 0:00]
7 Penny Pinching Ways To Make Money From Your CRM System
White Papers Can a CRM (Customer Relationship Management) system really create profits for a company? In fact, during the 12 years it has been selling and implementing CRM products like GoldMine and Microsoft CRM it is seen some penny pinching business owners...
[January 18, 2007, 23:00]
Back Up Your Microsoft Dynamics CRM 3.0 System
White Papers The key components of the Microsoft CRM deployment for which the user should have backup and recovery process and procedures in place include: Microsoft Windows 2000 Server, Microsoft Windows Server 2003, and Active Directory; Microsoft SQL Server...
[February 1, 2007, 23:00]
European Transport Company Boosts Customer Service With Integrated CRM System
White Papers Therefore, Hauser wanted to implement a new Customer Relationship Management (CRM) solution. Hauser approached Datel who had been working with telecoms provider Pennine Telecom to develop an integrated CRM solution.
[January 22, 2007, 23:00]
Productivity Tips For Pivotal Sales: Making A CRM System More Helpful For End Users
White Papers For many sales teams today, a Customer Relationship Management (CRM) system provides the resources they need to do their jobs. A CRM system serves several functions: it acts as a repository for product information, it streamlines the sales process...
[July 19, 2006, 0:00]
The ABCs Of Choosing A CRM System
White Papers Is there a secret to choosing and implementing a CRM system for your business? The reality is that choosing a CRM system doesn't have to be a complicated process. This comprehensive guide to choosing a CRM system is filled with useful advice...
[March 31, 2008, 0:00]
Suse Chooses DB2 For Linux To Enhance Its Own CRM System
White Papers When SuSe was called upon to provide flawless technical support in its home-base country as well as throughout Europe, they relied on their own CRM solution for responding to customer support requests, SuSE Trouble Ticket System.
[November 25, 2003, 23:00]
BT Buys PlusNet For CRM System
News PlusNet is a Sheffield-based ISP which has won considerable praise for its WorkPlace platform, an intranet-based CRM system. BT is acquiring rival ISP PlusNet, which the former incumbent claims will provide technology to help improve its...
[November 16, 2006, 9:06]
Towards A Definition Of A CRM System Life-Cycle
White Papers In recent years, the interest on research in Customer Relationship Management (CRM) systems has grown notoriously. Many authors have made individual proposals of interesting topics to be researched around CRM systems, but no overarching research...
[April 11, 2008, 0:00]
Does Your CRM System Know What Customers Are Thinking?: "Here's How It Can..."
White Papers CRM is a good start. However, today's CEOs are waking up to the sober reality: CRM has not enabled major leaps forward in customer focus. CEM completes the process begun by CRM by directly channeling customer feedback to impact all business units.
[July 14, 2006, 0:00]
A Reality Check: Is Your CRM System Being Used?
White Papers The new CRM suite is installed, but will anyone use it? According to the experts and employees in these Experience Edge interviews, getting end-users to accept the software can be tough, but the benefits far outweigh the challenges.
[April 30, 2005, 0:00]
Ticket Deploys Integrated ERP And CRM System, Achieves Productivity Gains And Cost Savings Of US$19 Million Over 5 Years
White Papers The new platform features Oracle customer relationship management (CRM) applications for improving the productivity of Ticket's call centers, and financial analysis tools that give managers more insight into product profitability.
[May 8, 2005, 0:00]
Idaho Technology, Inc. Drives Growth And Improves Operational Efficiency With Hosted CRM System
White Papers
[May 30, 2007, 0:00]
Fujitsu CRM System A Key Part Of ENERGEX's Strategic Vision
White Papers To that end, ENERGEX selected Fujitsu Australia to develop and implement a Customer Management System solution, based on the award-winning GTX product from Graham Technologies (UK). Following diversification into a multi-utility organisation...
[July 15, 2004, 0:00]
PolyVision Consolidates Its Many Customer Service Points Into A Single System With Salesforce.com CRM
White Papers They required rapid global implementation, easy customization, low cost and system to be used by sales, customer service, technical support, marketing, & management. PolyVision track customer information using various stand-alone managers such as ACT!
[July 18, 2006, 0:00]
Centralized Logistics System Integrates Management Information, CRM, And Purchasing
White Papers Anticipating the further integration of the European market, Lamps Europe, the European business unit of Philips Lighting, began to restructure its organization in 1996 by forming three market groups.
[November 28, 2005, 23:00]
