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CRM rivals dismiss Microsoft's hosted efforts
News Leading CRM providers claim that for Microsoft to be successful in the growing area of hosted sales and customer support applications would require the software giant to turn its business model upside down.
[November 26, 2004, 8:30]
CRM throws spotlight on full moon's effects
Talkback How did EMFS get to use CRM 3 so early? We went for MS CRM for all the same reasons. Nice bit of news. We implemented v1.2 in the spring and Ive been blogging my experiences with it for several weeks: www.crmuser.blogspot.com.
[November 24, 2005, 15:27]
CRM+
Downloads CRM+ is a user-friendly, easy-to-understand customer relationship management (CRM) software for getting your company's data centralized and organized. The CRM+ software is available in a very affordable single user edition and a network...
[November 16, 2009, 23:59]
CRM Solution Supports Insurance Company Growth and Offers Seamless Integration
White Papers Working with Microsoft Gold Partner Ciber, Endsleigh Insurance implemented Microsoft Dynamics CRM as part of an overall initiative to standardise on Microsoft technology. Having installed the solution, the group then upgraded to Microsoft CRM 3.0...
[January 10, 2007, 0:00]
CRM Summit 2002: Designing the customer experience
News Much of the tech debate about CRM is concerned with the software that you need to manage interactions with customers -- but what should the content of communications and interactions with customers be like?
[May 24, 2002, 13:59]
CRM helped BA survive strike action
News British Airways has claimed that CRM software helped the company through a period of industrial action last year in which 900 flights were cancelled and about 100,000 customers had their travel plans disrupted.
[February 22, 2006, 14:10]
CRM market on the up again
News The market for CRM applications grew by 10 percent in 2004, spurred by the uptake of on-demand software, according to a report released on Tuesday by AMR Research. After two years of flat CRM performance, companies began spending more on such...
[August 24, 2005, 10:35]
Free Guides To Help IT Buyers Understand ERP, CRM & VoIP
Blog Technologies such as VoIP, ERP and CRM has been a de-facto requirement for larger enterprises for over a decade, but as licensing costs for the software has declined over the last few years, adoption by SMB’s has risen dramatically.
[March 17, 2009, 19:03]
Unified login, CRM 2.0 take small steps forward
Blog Important announcements this week to help OpenID catch Facebook Connect; and to help bring Facebook and Salesforce.com closer to delivering CRM 2.0. Another important step this week was the involvement of a third small party in beinging together a...
[March 16, 2009, 8:36]
CRM 101 - Building a Great Customer Relationship Management Strategy
White Papers A CRM strategy means that operations revolve around the customer and involve much more than installing any one application, embracing a new technology, or even committing to one vendor's CRM suite. CRM strategies require a cultural shift that...
[January 11, 2007, 0:00]
CRM market will show 'gradual increase'
News In the short term, sales of CRM services will be affected by the war with Iraq, a weak economy and longer sales cycles, said an analyst with IDC. It will be a more gradual increase two years out," said Brian Bingham, an IDC programme manager for...
[April 8, 2003, 10:23]
CRM Depends on Data Warehouse
White Papers Every step in the CRM process and every principle of the CRM approach requires tangible data about customers. To apply CRM to the entire enterprise, information must be consistent, reliable and in a usable format.
[January 11, 2007, 0:00]
CRM Success Drives Its Demise, and Other Aha! Moments
White Papers The "Old standbys" of CRM have become standard practice: Get executive sponsorship. The portfolio approach suggests institutionalizing the very things that made CRM so unique a few years ago, including re-focused business processes, rich cross...
[July 19, 2006, 0:00]
CRM Training: One Size Does Not Fit All
White Papers Training employees in using customer relationship management software may seem more like an additional expense than a necessity in running a business, but when one realizes that customers are the "Bread and butter," whether corporate or consumer...
[July 20, 2006, 0:00]
CRM Implementations: What Have We Learned?
White Papers CRM software products have evolved and provide features and flexibility that were only a dream not that long ago. CRM implementation methodologies have been refined overtime, designed to provide cost effective consulting services.
[July 20, 2006, 0:00]
CRM rivalry heats up
News All four companies compete in the market for CRM software delivered as a service over the Web, with Siebel recently returning to the fray after a two-year hiatus. CRM software is designed to help businesses streamline the way they sell, market and...
[October 20, 2003, 15:25]
CRM Vendors Finding Solutions for Insurance Companies
White Papers A CRM solution can enable Insurance business's achieve better service records, improve operations, reduce costs, help retain customers and turn those customers relationships into profits. Insurers should realize that CRM implementations cannot be...
[July 25, 2006, 3:16]
CRM Success With Offshore Outsourcing
White Papers There must be resources in place onsite to take over the development, system testing, and change management before the CRM solution is implemented and provided to users. The IDC is not intended to be a long-term solution.
[May 14, 2009, 1:17]
CRM: Don't Flop - Start at the Top
White Papers By definition CRM is a business model that provides the processes and tools for a firm's employees to accomplish a myriad of important business elements in the management of clients and prospects. Via a CRM system one can cultivate and enhance...
[July 25, 2006, 3:16]
CRM needs to look to the back end
News CRM systems need to focus more on back-end integration of unstructured data, according to systems integrator Oceanus, which launched the new version of its Starfish communications management product last week.
[February 25, 2002, 14:59]
