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CRM: The Enterprise Is Dead - Long Live The SME
News CRM horror stories of hugely expensive but inefficient implementations were commonplace. RightNow's chief executive Greg Gianforte claims that hosted CRM have succeeded this time round because of advances in the architecture.
[December 17, 2004, 14:50]
CRM: The Essential Guide
White Papers This paper distills insights from Pivotal customers and prospects, industry analysts, and journalists into five key principles for CRM success. These five principles can be used as a guide for selecting the right solution, and ultimately...
[May 30, 2007, 0:00]
CRM: The Choice Just Got Harder
News With two extremely successful IPOs in the last six months from Salesforce.com and RightNow Technologies, CRM providers seem to have finally escaped much of the bad press the technology attracted in the late 1990s.
[November 15, 2004, 14:20]
CRM Throws Spotlight On Full Moon's Effects
News Essex Medical & Forensic Services (EMFS), a medical firm, has become one of the first UK users of Microsoft's CRM 3.0 to go public with its experiences, just days before the official full launch of the product on 1 December.
[November 24, 2005, 13:35]
CRM Spending To Weather Uncertain Economy
News Despite rocky times in the financial markets, spending on CRM software is expected to remain buoyant over the year ahead as organisations attempt to retain existing customers and find ways to sell them more goods and services.
[February 14, 2008, 7:38]
CRM Right Here - RightNow
News Think on-demand CRM and the first name that will probably pop into your head is Salesforce.com. In many senses the CRM business is like winning the West -- it is easy to put tee-pees out on the plains but much harder to build a fortress up in the...
[November 12, 2004, 15:20]
CRM Your Salespeople Will Love
White Papers This white paper provides a brief overview of documented CRM successes to indicate why it's so important, discusses CRM adoption problems in general, then presents a detailed description of the features that directly benefit individual members of...
[December 7, 2007, 23:00]
CRM Knowledge Base And Data Infrastructure
White Papers Many organizations perceive their current knowledge gap as a key inhibitor to CRM implementation. Many call on CRM vendors because although they collect "all the data they will ever need," they still find it difficult to grow their markets and...
[October 25, 2005, 0:00]
CRM Version 5.6
White Papers Investing in a Customer Relationship Management (CRM) application is no different than any other business management software investment - whether it is looking for an enterprise level software application or a department level solution, it expect...
[January 18, 2007, 23:00]
CRM 101 - Building A Great Customer Relationship Management Strategy
White Papers A CRM strategy means that operations revolve around the customer and involve much more than installing any one application, embracing a new technology, or even committing to one vendor's CRM suite. CRM strategies require a cultural shift that...
[January 10, 2007, 23:00]
Performance And Scalability: CRM Solutions Built On Pure Internet Enterprise Architecture For High-Performance Access
White Papers PeopleSoft's new generation of CRM applications harnesses the power of the internet to turn your people - customers, suppliers, and employees - into competitive business advantage. To deliver this new generation of CRM, a robust internet-based...
[July 8, 2004, 0:00]
CRM Will Not Transform Sales Productivity
White Papers This goal will be accomplished by first expanding the sales methodology support capabilities within a CRM technology framework. This expansion will be accomplished through enhancements to current CRM programs, or by implementing complementary...
[July 14, 2006, 0:00]
CRM User Adoption Rate Soars From 50% To 90% After Quantum Implements Salesforce
White Papers Quantum needed CRM solution to be capable of tracking channel sales results. Quantum required new solution to support renewed focus on channel sales efforts & processes. The solution must be easily deployed across the U.S.
[July 18, 2006, 0:00]
CRM Depends On Data Warehouse
White Papers Every step in the CRM process and every principle of the CRM approach requires tangible data about customers. To apply CRM to the entire enterprise, information must be consistent, reliable and in a usable format.
[January 10, 2007, 23:00]
CRM Market On The Up Again
News The market for CRM applications grew by 10 percent in 2004, spurred by the uptake of on-demand software, according to a report released on Tuesday by AMR Research. After two years of flat CRM performance, companies began spending more on such...
[August 24, 2005, 10:35]
CRM For Your Small Business?: It's For You, And It's Affordable
White Papers On-demand CRM solutions and software-as-a-service solutions are going to meet the business needs 100%. This service comes hand in hand with "Software as service" model because after a person has chosen the CRM provider, he or she must continue to...
[July 14, 2006, 0:00]
SAP Solution Manager And SAP Consulting - A Powerful Combination For An Ambitious Customer Relationship Management (CRM) Project At Leading Global Company
White Papers It turned to SAP Solution Manager, found in the SAP NetWeaver platform, to ensure a smooth implementation of an ambitious mySAP Customer Relationship Management (mySAP CRM) project, and enlisted the help of SAP Consulting.
[September 14, 2007, 0:00]
CRM Solution Helps Computer Security Firm Boost System Performance, Marketing Efforts
White Papers Absolute's sales efforts were hampered by a slow, inefficient CRM system that didn't allow for easy information sharing across the organization. Working with Microsoft Certified Business Solutions Partner Ideaca Knowledge Services, Absolute...
[January 9, 2007, 23:00]
CRM - Eliminate Layers Of Complexity
White Papers With on-demand CRM services it is possible to avoid the burden of complex application development and integration because they deliver multi-option, tightly integrated portal platforms for workplace collaboration.
[January 18, 2007, 23:00]
CRM Running Costs Eclipse Up-front Pricing
News Many companies are torn over how far they should go with customer relationship management (CRM) projects, and the uncertainty is leading to massive cost overruns. But agreeing on whether an expensive CRM installation to do it will bring good return...
[February 20, 2002, 14:15]
