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CRM throws spotlight on full moon's effects
Talkback How did EMFS get to use CRM 3 so early? We went for MS CRM for all the same reasons. Nice bit of news. We implemented v1.2 in the spring and Ive been blogging my experiences with it for several weeks: www.crmuser.blogspot.com.
[November 24, 2005, 15:27]
CRM spending to weather uncertain economy
News Despite rocky times in the financial markets, spending on CRM software is expected to remain buoyant over the year ahead as organisations attempt to retain existing customers and find ways to sell them more goods and services.
[February 14, 2008, 7:38]
CRM Success Drives Its Demise, and Other Aha! Moments
White Papers The "Old standbys" of CRM have become standard practice: Get executive sponsorship. The portfolio approach suggests institutionalizing the very things that made CRM so unique a few years ago, including re-focused business processes, rich cross...
[July 19, 2006, 0:00]
CRM Your Salespeople Will Love
White Papers CRM can provide companies of all types and sizes with significant benefits, but only if users adopt it. Therefore, winning over users and obtaining buy-in at all management levels are crucial to the success of any CRM initiative.
[September 28, 2009, 14:07]
CRM Vendors Finding Solutions for Insurance Companies
White Papers A CRM solution can enable Insurance business's achieve better service records, improve operations, reduce costs, help retain customers and turn those customers relationships into profits. Insurers should realize that CRM implementations cannot be...
[July 25, 2006, 3:16]
CRM Training: One Size Does Not Fit All
White Papers Training employees in using customer relationship management software may seem more like an additional expense than a necessity in running a business, but when one realizes that customers are the "Bread and butter," whether corporate or consumer...
[July 20, 2006, 0:00]
CRM Implementations: What Have We Learned?
White Papers CRM software products have evolved and provide features and flexibility that were only a dream not that long ago. CRM implementation methodologies have been refined overtime, designed to provide cost effective consulting services.
[July 20, 2006, 0:00]
CRM Success With Offshore Outsourcing
White Papers There must be resources in place onsite to take over the development, system testing, and change management before the CRM solution is implemented and provided to users. The IDC is not intended to be a long-term solution.
[May 14, 2009, 1:17]
Free Guides To Help IT Buyers Understand ERP, CRM & VoIP
Blog Technologies such as VoIP, ERP and CRM has been a de-facto requirement for larger enterprises for over a decade, but as licensing costs for the software has declined over the last few years, adoption by SMB’s has risen dramatically.
[March 17, 2009, 19:03]
Unified login, CRM 2.0 take small steps forward
Blog Important announcements this week to help OpenID catch Facebook Connect; and to help bring Facebook and Salesforce.com closer to delivering CRM 2.0. Another important step this week was the involvement of a third small party in beinging together a...
[March 16, 2009, 8:36]
Microsoft Dynamics? CRM Online
White Papers See how fast you can get your people using CRM. Give us three minutes. Will you look back on this moment as the turning point? The moment when you took your customer relationship management to the next level?
[October 7, 2008, 9:16]
CRM throws spotlight on full moon's effects
Talkback We have similar positive feedback with some of our clients on their Microsoft CRM 3.0 experience. Excellent! Frank Lee Workopia, Inc.www.workopia.com
[November 27, 2005, 6:40]
Internet Lead Capture: CRM Product Demo
White Papers This demo discusses how to best use the integrated web-to-lead capabilities of Microsoft Dynamics CRM.
[September 22, 2009, 1:21]
CRM running costs eclipse up-front pricing
News Many companies are torn over how far they should go with customer relationship management (CRM) projects, and the uncertainty is leading to massive cost overruns. But agreeing on whether an expensive CRM installation to do it will bring good return...
[February 20, 2002, 14:15]
CRM: From Strategy to Implementation - How to Maximize Its Potential!
White Papers CRM needs to be re-positioned as a shareholder value creation approach. As competition increases, so too does the need for superior CRM strategies. This webcast focuses on the key processes in CRM strategy and the critical importance of "Customer...
[May 12, 2007, 1:00]
Pfizer Australia - CRM Package Boosts Tendering Capabilities for Pharmaceuticals Distributor
White Papers In 2008, Pfizer Australia teamed with Microsoft Gold Partner Avanade to implement a customer relationship application based on Microsoft Dynamics CRM 4.0. Pfizer Australia is a major supplier of medicines and medical products to Australia's...
[September 21, 2009, 0:00]
CRM Catches the SaaS Wave
White Papers The CRM Industry leads the Software as a Service (SaaS) applications market. In fact, 50% of new CRM applications purchased by the end of 2007 will be on-demand. The presenter of this webcast leads one on an insightful journey about the evolution...
[August 31, 2007, 1:00]
CRM market sends mixed messages
News The market for customer relationship management (CRM) software has hit a wall. With users spending less on CRM, big vendors such as Oracle and Siebel saw "precipitous declines in licence revenues" in 2002, according to a study by Datamonitor.
[February 6, 2003, 10:43]
CRM right here - RightNow
News Think on-demand CRM and the first name that will probably pop into your head is Salesforce.com. In many senses the CRM business is like winning the West -- it is easy to put tee-pees out on the plains but much harder to build a fortress up in the...
[November 12, 2004, 15:20]
CRM market on the up again
News The market for CRM applications grew by 10 percent in 2004, spurred by the uptake of on-demand software, according to a report released on Tuesday by AMR Research. After two years of flat CRM performance, companies began spending more on such...
[August 24, 2005, 10:35]
