Creating A Winning Customer Experience: At The Center Of How Companies Compete
White Papers Download this Avaya case study to learn how DaimlerChrysler's Customer Assistance Center (CAC) has used computer-telephony technology to expedite its customer service functions. The paper details the business benefits that CAC has realized since...
[April 16, 2007, 14:51]
Avaya Case Study: Sutherland Global Services
White Papers SGS call center agents are using a combination of Avaya 4610 and 4620 IP Telephones. As a solution SGS deployed an Avaya IP Telephony Solution with an Avaya S8700 Media Server running Avaya Communication Manager for 4,000 IP stations off its U.S...
[May 8, 2007, 1:00]
Avaya Case Study: Antares Management Solutions
White Papers AMS selected and implemented an Avaya Business Advocate solution for its call center operations. The Avaya Call Management System uses best services routing algorithms and Avaya Unified Messenger. The solution uses an Avaya S8300 Media Server with...
[September 5, 2006, 0:00]
Avaya Case Study: 9-1-1 And Beyond
White Papers IBM received the commission and partnered with Avaya for the call center ACD/PBX and telephony systems. The Avaya telecommunication solution includes: automatic call distribution and intelligent work-stations, computer-aided dispatch, and digital...
[June 11, 2008, 1:01]
Avaya Case Study: Essex Medical And Forensic Services Ltd.
White Papers When EMFS began searching for a communications solution for its new company, the decision makers turned to an Avaya Authorized BusinessPartner and Avaya - based on their past experience with Avaya products.
[April 18, 2007, 1:00]
Avaya Case Study: ICT Group
White Papers As a solution ICT Group has deployed the Avaya S8700 Media Server for the telephony platform. ICT Group has also deployed an Avaya Enterprise Survivable Server to enhance survivability. ICT Group also needed a system that would allow all of its...
[April 24, 2007, 1:00]
