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FTrack CRM
Downloads FTrack is small business multi-lingual Customer Relationship Management System (CRM) with a Help Desk Management System 100% Web-based. Includes products and services definition, marketing campaigns, mailings, sales opportunities, quotes, sales...
[March 24, 2008, 0:31]
The Call Center Balanced Scorecard: A Practical Guide To Measuring Customer Relationships
White Papers This paper discusses the traditional measurements of performance used in the call center, and the gaps that are created by the continued use of these legacy measurement systems once Customer Relationship Management (CRM) business goals and...
[January 1, 1970, 0:59]
SAP Case Study: Construmart
White Papers To consolidate and maintain its position as a market leader within the construction industry, Chilean company Construmart needed a customer relationship management solution that could organize the workload of call center agents and increase...
[January 1, 1970, 0:59]
La Poste Implements Solution To Better Understand Customers
White Papers The challenge was to implement a global Customer Relationship Management (CRM) tool able to manage customer processes - including SFA (Sales Force Automation), telesales call center management, customer service, marketing campaigns, and...
[January 1, 1970, 0:59]
Cardinal Health Distributes Real-Time Information With PeopleSoft Enterprise CRM
White Papers Cardinal Health successfully implemented the PeopleSoft Enterprise Customer Relationship Management (CRM) service solution and now provides real-time customer and product information to employees throughout the organization.
[January 1, 1970, 0:59]
Best Practices And Solutions For Customer Experience Management And Spotlight On Co-Nexus CXM
White Papers Achieving this balance requires investments in sophisticated customer experience management applications like customer relationship management, interactive voice response, quality monitoring, workforce management, and computer-based training.
[January 1, 1970, 0:59]
Uses MySAP Customer Relationship Management And MySAP Utilities To Compete For Customers In A Deregulated Environment
White Papers Romande Energie needed a solution that would address the core business activities of electricity and the customer relationship management challenge of a newly deregulated environment. The integration between mySAP CRM and mySAP Utilities means call...
[January 1, 1970, 0:59]
SITEL France Enhances Customer Satisfaction And Increases Revenue And Services
White Papers It should come as no surprise to find that one of the world's largest operators of call centers relies on the world's most successful Customer Relationship Management (CRM) software. SITEL France has been using Oracle's Siebel Call Center almost...
[January 1, 1970, 0:59]
Online Retailer Boosts Customer Conversions 20 Percent, Cuts Service Costs 58 Percent
White Papers That meant providing more value, more information, and more interactivity on its Web site, as well as enhancing the customer relationship management solution used by its call center agents to serve customers after the sale.
[January 1, 1970, 0:59]
Avaya Case Study: Essex Medical And Forensic Services Ltd.
White Papers EMFS needed a robust call center and Customer Relationship Management (CRM) solution that would allow it to track and report calls accurately. Essex Medical and Forensic Services Ltd (EMFS) is an innovative, comprehensive and quality-driven...
[January 1, 1970, 0:59]
Lumenos Delivers World-Class Service With Siebel Call Center, MidMarket Edition
White Papers To make its customer-driven model work and to compete against entrenched insurance providers, Lumenos needed a superior customer relationship management solution. Specifically, they wanted to be able to resolve 95 percent of customer inquiries on...
[January 1, 1970, 0:59]
Data Resources Consolidated In A Unisys ES7000 Environment
White Papers Deployed with Microsoft SQL Server 2000, ProClarity data analysis, and Citrix data delivery software, the Unisys ES7000 will centralize the management of servers and dozens of key applications and databases, including those supporting customer...
[January 1, 1970, 0:59]
Quality Service Through Call Center Transformation
White Papers To meet this objective, the bank launched "Banking365," a customer relationship management system powered by Siebel Finance. Bank of Ireland realized that it needed not only to reengineer its call center delivery processes, but also to ensure that...
[January 1, 1970, 0:59]
Hewlett-Packard Call Center Relies On SAS Solutions To Better Serve Its Customers
White Papers The combination of SAS business-intelligence solutions, Siebel call-center software and HP hardware allows employees of HP's North America Customer Relationship Management (CRM) unit to respond quickly to customer inquiries, identify prime targets...
[January 1, 1970, 0:59]
Staples Office Supply Improves Telesales And Telemarketing Effectiveness
White Papers Facing the prospect of rapid expansion, SBD Teleservices recognized the need to replace its proprietary account and campaign management systems with a customer relationship management (CRM) solution that offered greater flexibility and scalability...
[January 1, 1970, 0:59]
Bank Of Ireland: Quality Service Through Call Center Transformation
White Papers To meet this objective, the bank launched "Banking365," a customer relationship management system powered by Oracle's Siebel Finance. Bank of Ireland realized that it needed not only to reengineer its call center delivery processes, but also to...
[January 1, 1970, 0:59]
The Volkswagen Group Implements MySAP Customer Relationship Management To Launch Call And Service Centers
White Papers With the aim of creating a uniform system to improve customer satisfaction, the Volkswagen Group decided to implement mySAP Customer Relationship Management (mySAP CRM) across its enterprise. This decision followed the successful completion of two...
[January 1, 1970, 0:59]
Finally, Outsourcing Tackles The Real Value Driver
White Papers One of the key benefits of successfully outsourcing a business process such as the call center function, in particular, is that it leverages the significant investment companies have made in customer relationship management (CRM) technologies.
[January 1, 1970, 0:59]
Ustra On Track For Customer Satisfaction With PeopleSoft Enterprise CRM
White Papers Operating in a newly deregulated industry, the company wanted to distinguish itself by better understanding the needs of its customers.ustra implemented PeopleSoft Enterprise Customer Relationship Management to improve communication with its...
[January 1, 1970, 0:59]
Parata Systems Improves Customer Satisfaction And Reduces Costs
White Papers Parata turned to Oracle's Siebel CRM On Demand hosted Customer Relationship Management solutions to provide the technological background required to support the ramp-up of its internal support and service organization.
[January 1, 1970, 0:59]
