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McAfee.com Uses Support For XML Web Services In Microsoft .NET To Help Increase End-User Security And Improve Customer Communication
White Papers Built for the smart client, VirusScan Online for Microsoft Windows XP delivers a consistent, streamlined user experience by using XML Web services to communicate behind the scenes with McAfee.com servers.
[May 1, 2008, 0:00]
Customer Support? Get Lost...
Blog Comment If this is the case, I think their decision is infinitely preferable to certain carriers who cut people off when complaining, never answer the telephone.re-route calls to some remote region, or simply ignore the customer.
[July 14, 2007, 17:49]
Real Results Report: Businesses Improve Customer Support Experiences With WebEx Support Center
White Papers Using On-Demand Web services, companies around the globe are discovering new ways to reach, handle, and satisfy a constantly growing customer-base. Here are four companies that made it happen.
[December 16, 2007, 23:00]
EBanka Increases Customer Services With Check Point
White Papers eBanka is the most innovative bank in Central and Eastern Europe.The security of online services and internal access to critical systems was top priority for eBanka. VPN-1 Pro tightly integrates FireWall-1 and VPN-1, Check Point's world-class...
[October 4, 2003, 0:00]
TalkTalk Worst For Support And Customer Support
Talkback For the past six month, I am enduring the so called "services" from TalkTalk, and can hardly believe that anyone should be worse than them! Technical problems are being ignored, if you manage to speak to anyone there, that is.
[July 6, 2007, 10:32]
Customer Call Center Support Created For Mutual Fund Service Company
White Papers Delaware, PFPC offers a complete range of services to mutual funds, partnerships and other pooled investment vehicles, both domestic and offshore. The challenge was to develop a scalable, automated voice response system that would help generate new...
[November 19, 2004, 23:00]
Delivering Customer-Centric Services With Managed Multiservice Optical Networking
White Papers The networking challenges faced by enterprise businesses represent a compelling opportunity for service providers who can deliver the right set of robust, customer-centric services. This paper provides the SP business decision manager with an...
[August 25, 2004, 0:00]
Bulldog's Broadband U-turn 'may Improve Customer Support'
News Bulldog, which for the last few years advertised an attractively low cost, high-speed broadband service, quickly became one of the most complained-about ISPs in the UK, with customers highlighting a billing system that frequently went awry...
[June 13, 2006, 11:15]
Enterprise Large-Scale Help Desk Services With BMC Software And The Solaris OS
White Papers Data center IT help desk service management software is required for organizations of all sizes to improve customer support services and efficiencies, and to maintain high service levels. This paper discusses common support and customer service...
[November 8, 2005, 23:00]
NICE Systems Case Study: SITEL Corporation
White Papers SITEL Corporation supplies customer support services on behalf of many of the world's leading organizations. SITEL's scalable service capabilities and an exceptional track record in the delivery of first-class customer care are the primary reasons...
[July 12, 2006, 0:00]
Symantec Admits To Customer Support Woes
News The security services provider has been experiencing difficulties in support for Enterprise Vault, a data management product picked up in its acquisition of Veritas Software, chief executive John Thompson told attendees at the company's annual...
[May 9, 2006, 10:00]
Services Arm Relationship Success Story: QLogic Corporation
White Papers Lucent Worldwide Services provided managed multivendor network support with a single point of contact for QLogic's management of customer support services. In addition to other distant customer support issues, a large number of service calls they...
[November 28, 2006, 23:00]
Microsoft Uses .NET To Unlock Customer Data For Sales Teams
White Papers Using Microsoft .NET-connected software, with its native support for XML Web services, they created a single, re-usable interface into customer data distributed across a broad range of internal systems?
[July 10, 2004, 0:00]
An Offshore Project Successfully Maintains Products For An Optical Equipment Vendor
White Papers One of the outsourcing services customer of Wipro Technologies is a leading optical equipment vendor, based in Canada. A First Response team located at the client site actively diagnoses customer problems reported by field support personnel.
[January 6, 2004, 23:00]
INDOSATM2 Does More With Less, Achieving 88 Percent Productivity Improvements With Avaya IP Contact Centre Solutions
White Papers To support double-digit growth and the company's primary objective of becoming the number one multimedia services provider in Indonesia, INDOSATM2 needed to raise customer service levels, reduce costs and build an infrastructure that could support...
[April 24, 2007, 0:00]
Firewalls: Your First Line Of Defence
News As a systems administrator for an ISP , my primary function is to support several thousand customers by ensuring that equipment and services are operating correctly. Depending on the customer, this job can include maintaining on-site routing and...
[February 21, 2006, 15:00]
Bell Dials Into Project Success With Advanced Customer Services
White Papers As an enhancement to Oracle Premier Support, Advanced Customer Services gives Bell access to an array of flexible, personalized, and proactive support solutions. To help achieve this goal, Bell's AI team turns to Oracle's Advanced Customer Services.
[February 8, 2008, 23:00]
Alltel Answers The Call With Advanced Customer Services
White Papers It's for this reason that Alltel turned to the Oracle Solution Support Center - one of Oracle's Advanced Customer Services. An enhancement to Oracle Premier Support, Advanced Customer Services gives customers a choice of flexible, proactive support...
[February 8, 2008, 23:00]
Server Vendors Drool Over New Windows
News Server manufacturers will stump for Microsoft on Thursday, touting new customer wins and integration services for companies considering a move to Windows Server 2003. The company will also talk about Dell Canada's piloting of Windows Server 2003 in...
[April 24, 2003, 15:54]
VeriSign Case Study: Midwest Wireless
White Papers The challenge was to Provide cutting-edge digital wireless services to a growing Midwestern customer base while keeping costs low and providing first-rate customer service. The solution was a suite of VeriSign services, including ANSI-41 roaming...
[March 21, 2005, 23:00]
