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Extending The Reach Of The Help Desk With Web-Based Asset Management Will Significantly Improve Your Support Operations
White Papers There is a strong link between a help desk's effectiveness and its ability to leverage asset management information. A comprehensive automated asset management program enables organizations to identify, locate, and track networked and remote PC...
[March 16, 2006, 23:00]
Help Desk Optimization: The Role Of Asset Discovery
White Papers Asset management software used to populate the configuration database improves help desk efficiency and supports ITIL processes in configuration management. This paper shows how asset discovery software plays a vital role in raising help desk...
[March 16, 2006, 23:00]
Industry Leading Asset Management For HP OpenView Service Desk
White Papers This webcast discovers how HP openview's newly acquired asset management can help service desk better track asset and financial data related to the services defined within service desk.
[June 6, 2007, 0:00]
BMC Remedy Help Desk
White Papers Based on best practices, Remedy Help Desk automates your ability to submit, monitor, and manage help desk cases, change tasks, and asset inventory records. Remedy Help Desk provides the foundation for an integrated, end-to-end approach to IT...
[January 19, 2006, 23:00]
The Met Office Expands Its Horizons With The BMC Remedy IT Service Management Suite
White Papers At the onset, Met Office was only looking to implement new help desk and change management solutions, but the potential of the BMC Remedy IT Service Management Suite, including BMC Remedy Asset Management, widened their focus.
[January 18, 2007, 23:00]
Rheem Manufacturing Selects Marimba To Manage Software For Desktops And Laptops
White Papers Canada and Mexico, Rheem Manufacturing needed a flexible software distribution solution that could reduce total cost of ownership through automated software delivery and asset management, self-healing, and bandwidth efficiency.
[June 8, 2005, 0:00]
UniPress Software Case Study: Omniglow Corporation
White Papers The solution was FootPrints for Exchange - 100% web-based help desk and customer problem management software for Microsoft Exchange environments and FootPrints Asset Management - Integrated web-based software to automatically identify, track, and...
[December 15, 2004, 23:00]
DON'T USE: Do It, Prove It: Mastering Compliance In Your IT Environment
White Papers By integrating BMC SQL-BackTrack with BMC Remedy Asset Management, using BMC CONTROL-M for batch file scheduling, using BMC Remedy Change Management and BMC Remedy Help Desk for change requests and build requests, and using IPLocks and BMC CONTROL...
[November 29, 2006, 23:00]
The Business-Optimized IT Organization - Benefiting From IT Asset Management
White Papers The mere presence of ServiceCenter has been a major selling point for Peregrine, and companies looking to either upgrade their help desk or enter into IT asset management will find AssetCenter a very applicable solution.
[August 7, 2007, 0:00]
Fujitsu Australia Improves Efficiency And Enhances Client Service With Standardized Approach To Customer Support
White Papers Fujitsu Australia rolled out Remedy Help Desk, Remedy Change Management, Remedy Asset Management, and Remedy Service Level Agreements in 2001. As a leader in infrastructure services, Fujitsu Australia wanted to promote best-practice in IT service...
[August 6, 2007, 0:00]
IPC Delivers World-Class Customer Service With BMC Software
White Papers For the underlying technology, IPC implemented three components of the BMC Remedy IT Service Management (ITSM) Suite - BMC Remedy Service Desk formerly BMC Remedy Help Desk), BMC Remedy Asset Management, and BMC Service Level Management.
[January 18, 2007, 23:00]
American Electric Power Facilitates Sarbanes-Oxley IT Control Compliance Using Remedy
White Papers The solutions were Remedy Help Desk, Remedy Change Management and Remedy Asset Management. American Electric Power owns and operates more than 42,000 megawatts of generating capacity in the United States and selects international markets and is the...
[August 1, 2007, 0:00]
Fujitsu NZ Relies Heavily On CA's Unicenter Family Of Solutions To Automate IT Delivery
White Papers Fujitsu NZ chose Unicenter Network and Systems Management, Unicenter Asset Management, Unicenter Software Delivery, Unicenter Service Level Management and Unicenter ServicePlus Service Desk from CA to support the delivery of its outsourcing services.
[February 28, 2007, 23:00]
Remedy Worldwide Customer Support Receives Top IT Priority With Business Service Management
White Papers The Remedy ITSM Suite for the Enterprise, which includes Remedy Help Desk, Remedy Service Level Agreements, Remedy Asset Management, and Remedy Change Management, provides a comprehensive set of integrated solutions for managing and maintaining...
[October 31, 2004, 0:00]
Toshiba America Business Solutions: Unified Portal Infrastructure
White Papers The second, GEM Connect, provides government, education, and major accounts with online asset management, access to the TABS help desk, products catalogs, and order management. Toshiba America Business Solutions (TABS) had built a number of online...
[September 16, 2004, 0:00]
FootPrints 7.0: Drive Success For Your Support Team
White Papers You'll see how FootPrints gives you centrally managed request tracking for all incoming requests by phone, email, the web, & wireless devices, self-service online, knowledge management, email management, service level management, dynamic access to...
[December 14, 2005, 23:00]
Asset Portfolio Management Tools: METAspectrum Evaluation
White Papers It has shown a strong desire to continue aggressive development of the Unicenter Argis solution, which is now more tightly integrated with Unicenter Asset Management (AM) and Unicenter Software delivery (SD).
[March 2, 2005, 23:00]
Save Money By Taking Control Of Your Desktops
News That adds up to installation, helpdesk, hardware support, and asset management for 30,000 machines around the world. Also, many companies do not track assets worth less than £1,000 - an oversight for so key an asset.
[August 23, 2005, 15:35]
Information Technology Outsourcer Successfully Provides Support Services Using Remedy
White Papers In particular, the company provides services in asset management, help desk, and the maintenance and management of 90,000 workstations. Information Technology Services provides IT Management and Outsourcing Services.
[October 31, 2004, 0:00]
Fairview Health Services Ensures Quality Of Patient Care With Remedy
White Papers The Remedy deployment provides an integrated solution for problem reporting, requests for application access, asset management, and change management. To ensure that crucial IT systems run smoothly, the information systems management (IMS) group is...
[September 16, 2005, 0:00]
