TOTAL UK Implements ITIL-Based Help Desk Using BMC Remedy Service Desk
White Papers Return on investment was also important when planning the project, and TOTAL was able to evaluate and cost the tangible benefits that BMC Remedy Service Desk would deliver against the help desk systems already in place.
[January 4, 2007, 23:00]
Countrywide Financial Corporation Improves Service Desk Productivity With BMC Remedy Help Desk
White Papers Countrywide selected BMC Remedy Help Desk because of its flexibility, adaptability, and scalability. IT staff at Countrywide wanted to find a service desk solution that could be scaled or adapted to meet current business needs and cut down on the...
[September 14, 2007, 0:00]
BMC Remedy Help Desk
White Papers Remedy Help Desk provides the foundation for an integrated, end-to-end approach to IT Service Management. Based on best practices, Remedy Help Desk automates your ability to submit, monitor, and manage help desk cases, change tasks, and asset...
[January 19, 2006, 23:00]
Enterprise Large-Scale Help Desk Services With BMC Software And The Solaris OS
White Papers As one of the common leading solutions to address this market, BMC Remedy Help Desk is presented here as a vendor implementation using the Solaris Operating System. Data center IT help desk service management software is required for organizations...
[November 8, 2005, 23:00]
Tianjin Mobile Improves Efficiency And Customer Satisfaction With BMC
White Papers Ltd.turned to BMC Remedy Help Desk and BMC Remedy Service Level Agreements as the best practice technology foundation for a new electronic operation maintenance management platform. Looking to enhance service quality and customer satisfaction...
[January 4, 2007, 23:00]
Capital District Physicians' Health Plan Meets Service Goals And Supports HIPAA Requirements With BMC Software
White Papers Already a user of BMC Remedy Service Desk (formerly BMC Remedy Help Desk) and BMC Service Level Management (formerly BMC Remedy Service Level Agreements), CDPHP identified a need for a change management solution to gain firmer control over their...
[January 18, 2007, 23:00]
DON'T USE: Do It, Prove It: Mastering Compliance In Your IT Environment
White Papers By integrating BMC SQL-BackTrack with BMC Remedy Asset Management, using BMC CONTROL-M for batch file scheduling, using BMC Remedy Change Management and BMC Remedy Help Desk for change requests and build requests, and using IPLocks and BMC CONTROL...
[November 29, 2006, 23:00]
Wipro Implements ITIL And Improves Efficiencies With BMC
White Papers To meet these needs, Wipro turned to BMC Remedy Help Desk. In supporting a global customer base, Wipro was looking for an ITIL-compatible help desk solution that could easily integrate with Network and Systems Management (NSM) and Customer...
[January 4, 2007, 23:00]
Saudi Aramco Increases Efficiencies And Ensures Business Continuity With BMC Software
White Papers The company implemented BMC Remedy Help Desk and BMC Remedy Change Management to support IT Infrastructure Library (ITIL) best practices, while also allowing easy customization and integration with other systems.
[January 18, 2007, 23:00]
WebEx Powers Mission-Critical Support Operations With BMC Remedy Solutions
White Papers When the company was looking for a comprehensive solution that would empower support engineers to provide immediate response to external customer issues and speed the resolution of problems, WebEx chose BMC Remedy Help Desk (a previous version of...
[January 4, 2007, 23:00]
GIE Informatique Arpege Uses BMC Remedy Solutions To Unify And Centralize Support Services For Enhanced Performance And Improved Quality Of Service
White Papers GIE informatique Arpege chose BMC Remedy IT Service Management solutions to improve its services by gradually unifying the support delivered to the 12 "Caisses d'Epargne" banks in its remit, while rationalizing and automating change and incident...
[September 14, 2007, 0:00]
IPC Delivers World-Class Customer Service With BMC Software
White Papers For the underlying technology, IPC implemented three components of the BMC Remedy IT Service Management (ITSM) Suite - BMC Remedy Service Desk formerly BMC Remedy Help Desk), BMC Remedy Asset Management, and BMC Service Level Management.
[January 18, 2007, 23:00]
ForeningsSparbanken Reduced Costs, Increased Customer Satisfaction
White Papers After a detailed evaluation of solutions from various companies, ForeningsSparbanken selected PATROL Enterprise Manager (PATROL EM) by BMC Software and Remedy Help Desk. ForeningsSparbanken is one of the largest banking groups in the Nordic area...
[October 11, 2003, 0:00]
The Met Office Expands Its Horizons With The BMC Remedy IT Service Management Suite
White Papers At the onset, Met Office was only looking to implement new help desk and change management solutions, but the potential of the BMC Remedy IT Service Management Suite, including BMC Remedy Asset Management, widened their focus.
[January 18, 2007, 23:00]
Met Office Expands Horizons With Remedy IT Service Management Suite For The Enterprise
White Papers The Met Office evaluated the products available and Remedy solutions from BMC Software came out on top as best meeting their needs. As the Met Office gradually migrates everyone away from the disparate help desks used across its operations and on...
[September 16, 2005, 0:00]
TeleSpectrum Improves IT Service Management Efficiencies With BMC Remedy Solutions
White Papers The company chose the BMC Remedy IT Service Management Suite for its out-of-the-box functionality and easy adaptability. Having outgrown its existing help desk, TeleSpectrum was looking for a more robust, easier-to-use solution that would automate...
[January 18, 2007, 23:00]
Operational Efficiency And Higher Customer Satisfaction In The Mid-Sized Business
White Papers The Magic Service Desk Suite, part of the Remedy IT Service Management Solution from BMC Software, was built for this market - not pared down from larger solutions, nor expanded from smaller ones. In addition, the company provides separate...
[May 10, 2005, 0:00]
ForeningsSparbanken Improves Customer Satisfaction With BMC Software And Remedy
White Papers The Remedy Help Desk solution allows the IT team to follow the flow of events, from problem identification to problem resolution. ForeningsSparbanken is one of the largest banking groups in the Nordic area.
[October 15, 2004, 0:00]
ForeningsSparbanken Improves Customer Satisfaction With BMC Software
White Papers After a detailed evaluation of solutions from various companies, ForeningsSparbanken selected PATROL Enterprise Manager (PATROL EM) and Remedy Help Desk. To meet the needs of its diverse customer base, its help desk must be continually operational...
[September 16, 2005, 0:00]
Freedom Of Information Act: How Magic Service Desk Suite Can Help Public Bodies Fulfill Their Legal Requirements
White Papers Magic IT Service Support for the Mid-sized Business, a Remedy IT Service Management solution from BMC Software, is based on a history of innovation and expertise in providing solutions to meet the challenges of applying IT governance and best...
[March 16, 2006, 23:00]
