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TOTAL UK Implements ITIL-Based Help Desk Using BMC Remedy Service Desk
White Papers Return on investment was also important when planning the project, and TOTAL was able to evaluate and cost the tangible benefits that BMC Remedy Service Desk would deliver against the help desk systems already in place.
[January 4, 2007, 23:00]
The University Of Canterbury Is Implementing The Information Technology Infrastructure Library With The Help Of BMC Service Desk Express Suite
White Papers The University of Canterbury implemented the BMC Service Desk Express Suite for their Service Management requirements. This reduced the number of help desk incidents, improved service to internal clients improved utilisation of expert staff and 25...
[September 14, 2007, 0:00]
Countrywide Financial Corporation Improves Service Desk Productivity With BMC Remedy Help Desk
White Papers Countrywide selected BMC Remedy Help Desk because of its flexibility, adaptability, and scalability. IT staff at Countrywide wanted to find a service desk solution that could be scaled or adapted to meet current business needs and cut down on the...
[September 14, 2007, 0:00]
BMC Remedy Help Desk
White Papers Remedy Help Desk provides the foundation for an integrated, end-to-end approach to IT Service Management. Based on best practices, Remedy Help Desk automates your ability to submit, monitor, and manage help desk cases, change tasks, and asset...
[January 19, 2006, 23:00]
Workspace Group Embraces BMC Magic Service Desk Suite For Help Desk And Workflow Support
White Papers The company chose BMC Magic Service Desk Suite (a previous version of BMC Service Desk Express Suite) to provide comprehensive support to all of its employees, thus enabling more effective support for customer needs.
[January 4, 2007, 23:00]
Freedom Of Information Act: How Magic Service Desk Suite Can Help Public Bodies Fulfill Their Legal Requirements
White Papers Magic IT Service Support for the Mid-sized Business, a Remedy IT Service Management solution from BMC Software, is based on a history of innovation and expertise in providing solutions to meet the challenges of applying IT governance and best...
[March 16, 2006, 23:00]
Enterprise Large-Scale Help Desk Services With BMC Software And The Solaris OS
White Papers As one of the common leading solutions to address this market, BMC Remedy Help Desk is presented here as a vendor implementation using the Solaris Operating System. Data center IT help desk service management software is required for organizations...
[November 8, 2005, 23:00]
Tianjin Mobile Improves Efficiency And Customer Satisfaction With BMC
White Papers Ltd.turned to BMC Remedy Help Desk and BMC Remedy Service Level Agreements as the best practice technology foundation for a new electronic operation maintenance management platform. Looking to enhance service quality and customer satisfaction...
[January 4, 2007, 23:00]
Travel And Transport Increases Efficiencies And Productivity With BMC Software
White Papers BMC Magic Service Desk Suite (a previous version of BMC Service Desk Express Suite) meets all of Travel and Transport's requirements, including ongoing ease of maintenance. Travel and Transport wanted a service desk product that provided real-time...
[September 14, 2007, 0:00]
Capital District Physicians' Health Plan Meets Service Goals And Supports HIPAA Requirements With BMC Software
White Papers Already a user of BMC Remedy Service Desk (formerly BMC Remedy Help Desk) and BMC Service Level Management (formerly BMC Remedy Service Level Agreements), CDPHP identified a need for a change management solution to gain firmer control over their...
[January 18, 2007, 23:00]
ROC De Leijgraaf Increases IT Support Responsiveness By 20 Percent Using BMC Service Desk Express Suite
White Papers To support its rapid growth, ROC de Leijgraaf deployed BMC Service Desk Express Suite, a fully integrated service desk environment that connects requests to people, places, and assets. As a result, its help desk has experienced a 10 percent...
[January 18, 2007, 23:00]
DON'T USE: Do It, Prove It: Mastering Compliance In Your IT Environment
White Papers By integrating BMC SQL-BackTrack with BMC Remedy Asset Management, using BMC CONTROL-M for batch file scheduling, using BMC Remedy Change Management and BMC Remedy Help Desk for change requests and build requests, and using IPLocks and BMC CONTROL...
[November 29, 2006, 23:00]
GIE Informatique Arpege Uses BMC Remedy Solutions To Unify And Centralize Support Services For Enhanced Performance And Improved Quality Of Service
White Papers GIE informatique Arpege chose BMC Remedy IT Service Management solutions to improve its services by gradually unifying the support delivered to the 12 "Caisses d'Epargne" banks in its remit, while rationalizing and automating change and incident...
[September 14, 2007, 0:00]
Wipro Implements ITIL And Improves Efficiencies With BMC
White Papers To meet these needs, Wipro turned to BMC Remedy Help Desk. In supporting a global customer base, Wipro was looking for an ITIL-compatible help desk solution that could easily integrate with Network and Systems Management (NSM) and Customer...
[January 4, 2007, 23:00]
WebEx Powers Mission-Critical Support Operations With BMC Remedy Solutions
White Papers When the company was looking for a comprehensive solution that would empower support engineers to provide immediate response to external customer issues and speed the resolution of problems, WebEx chose BMC Remedy Help Desk (a previous version of...
[January 4, 2007, 23:00]
Saudi Aramco Increases Efficiencies And Ensures Business Continuity With BMC Software
White Papers The company implemented BMC Remedy Help Desk and BMC Remedy Change Management to support IT Infrastructure Library (ITIL) best practices, while also allowing easy customization and integration with other systems.
[January 18, 2007, 23:00]
Service Desk Evaluation Guide For The Mid-sized Business -- How To Choose The Right Service Desk Solution And Improve Your ROI
White Papers This free white paper from BMC Software explores how to select the right Service Desk solution to decrease costs and improve productivity and service. It first explores the evolution of today’s help desk and service desk organization, then focuses...
[January 4, 2005, 23:00]
The Met Office Expands Its Horizons With The BMC Remedy IT Service Management Suite
White Papers At the onset, Met Office was only looking to implement new help desk and change management solutions, but the potential of the BMC Remedy IT Service Management Suite, including BMC Remedy Asset Management, widened their focus.
[January 18, 2007, 23:00]
IPC Delivers World-Class Customer Service With BMC Software
White Papers For the underlying technology, IPC implemented three components of the BMC Remedy IT Service Management (ITSM) Suite - BMC Remedy Service Desk formerly BMC Remedy Help Desk), BMC Remedy Asset Management, and BMC Service Level Management.
[January 18, 2007, 23:00]
ForeningsSparbanken Reduced Costs, Increased Customer Satisfaction
White Papers After a detailed evaluation of solutions from various companies, ForeningsSparbanken selected PATROL Enterprise Manager (PATROL EM) by BMC Software and Remedy Help Desk. ForeningsSparbanken is one of the largest banking groups in the Nordic area...
[October 11, 2003, 0:00]
