Previous
Thirty-one Best Practices For The Service Desk
White Papers While users are generally satisfied with the technologies their company has adopted, such as desktop technology and business applications, the IT organization needs to work on its help desk support and communication.
[September 20, 2007, 0:00]
Department Of Defense Organization Offers One Stop Shop For All Service Requests With Remedy
White Papers This Department of Defense organization's world-class team of professionals provide virtual support anywhere and anytime to ensure that the military organization that it supports remains ready and capable, operating around the globe.
[October 31, 2004, 0:00]
Support Through Scalability
News As your organization grows, it becomes more cost-effective to create an in-house support infrastructure. Some vendors may charge for telephone support services or limit the number of calls your organization can make at no cost.
[April 5, 2006, 11:50]
Learn The Secrets To Improving Help Desk Productivity And User Perception
White Papers The IT help desk is the guardian of day-to-day business productivity and the front door to your IT organization. You might be surprised to learn that a recent Forrester research report reveals that only 53 percent of surveyed IT users reported...
[December 4, 2006, 23:00]
How To Provide World-Class Help Desk Support In Remote Environments
White Papers The IT help desk is the guardian of day-to-day business productivity, and more importantly, the front door to your IT organization. Low help desk satisfaction levels can negatively affect overall IT perception, potentially making it more difficult...
[December 4, 2006, 23:00]
Microsoft Identity Integration Server 2003 Password Management Overview
White Papers Password resets generate numerous calls to any organization's help desk or IT staff. This Web-based password reset capability enables users to reset their passwords and allows help desk employees to use one interface to easily change passwords for...
[March 23, 2004, 23:00]
Assyst Drives Canadian Tire's IT Service Transformation
White Papers A large and diverse organization with multiple Help Desks, Canadian Tire looked to ITIL (Information Technology Infrastructure Library) Best Practice guidelines for the approach it should take to integrate and simplify its Service Support assets...
[July 21, 2004, 0:00]
The Benefits Of A Single Point Of Contact
White Papers In other words, the professionalism, communication skills and overall attitudes of service desk personnel will reflect upon the entire IT organization and serve as the measure by which all of IT will be judged.
[February 1, 2007, 23:00]
Streamline Your Organization's Process With This Software Installation Checklist
White Papers Download the form and customize it for your organization's needs. The software installation checklist included in this download can be customized to fit the needs of your organization.How formalized is your organization's process for purchasing and...
[May 23, 2006, 0:00]
Waterfall Creates Order From IT Chaos For Growing Florida Manufacturer
White Papers With annual sales approaching $350 million and three shifts of operation, the company needed to migrate from multiple individual systems to a single source of information and functionality for its entire IT Organization, from help desk operations...
[March 20, 2006, 23:00]
The Business-Optimized IT Organization - Benefiting From IT Asset Management
White Papers Without effective IT asset management and the associated financial metrics, it is unlikely that an IT Organization (ITO) can ensure they are providing best value for the core IT-enabled business processes.
[August 7, 2007, 0:00]
Service Desk Evaluation Guide For The Mid-sized Business -- How To Choose The Right Service Desk Solution And Improve Your ROI
White Papers It first explores the evolution of today’s help desk and service desk organization, then focuses on identifying the needs and buying criteria of each organization. This free white paper from BMC Software explores how to select the right Service...
[January 4, 2005, 23:00]
High Volume Of Customized Applications Leads To Tiered Approach To Desktop Deployment
White Papers It could eliminate the need for third-party anti-spam tools, provide Rockford users with the ability to access shared calendars and schedule meetings independent of the help desk, help the organization better meet HIPPA requirements by using...
[September 20, 2006, 0:00]
Fairview Health Services Ensures Quality Of Patient Care With Remedy
White Papers Fairview Health Services is a Minnesota-based regional healthcare delivery organization with more than 80 facilities throughout the state. To ensure that crucial IT systems run smoothly, the information systems management (IMS) group is using IT...
[September 16, 2005, 0:00]
Saudi Aramco Increases Efficiencies And Ensures Business Continuity With BMC Software
White Papers The company chose BMC Remedy solutions because of their flexibility, easy customization, and their ability to integrate with other systems within the organization. The company implemented BMC Remedy Help Desk and BMC Remedy Change Management to...
[January 18, 2007, 23:00]
How To Optimize IT Customer Service
White Papers This paper explains how to identify key technology users within your organization and negotiate realistic expectations with them. After all, the level of service your help desk provides for its key customers is generally an excellent gauge of the...
[May 25, 2006, 0:00]
The Insider's Guide To Knowledge Management ROI
White Papers We will examine key questions such as "Who is Responsible for ROI within your organization? This white paper provides an overview of the issues related to calculating return on investment (ROI) for knowledge management (KM) initiatives in the call...
[January 28, 2007, 23:00]
Real-Time Support For Your Prime-Time Organization
White Papers They will take you through today's customer and user support landscape and show you how to implement a Real-Time Service Management solution to make immediate and measurable impact on your organization's efficiency.
[August 26, 2004, 0:00]
Remedy Worldwide Customer Support Receives Top IT Priority With Business Service Management
White Papers RWCS and the Remedy IT organization are leveraging Business Service Management solutions to effectively communicate and prioritize the needs of RWCS, and then proactively prioritize and manage IT resources to this key part of the business.
[October 31, 2004, 0:00]
New York University Leverages Remedy As Key Application In IT Services Operations
White Papers In 1999, the university merged its various information technology groups into a single, centralized IT organization, ITS. With Remedy Help Desk, the Client Services staff provides an open, universal help desk for the entire university, efficiently...
[October 15, 2004, 0:00]
