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Pendragon Forms Case Study: Help Desk
White Papers Pendragon Forms is used to track help desk issues downloaded from a PC database into a Palm Computing connected organizer. Before using Pendragon Forms, all calls were printed out on paper forms. Upon completion, the solutions were entered into the...
[April 16, 2007, 0:00]
Help Desk Optimization: The Role Of Asset Discovery
White Papers A well-organized help desk is critical to every enterprise's IT service delivery. Accurate and current information about the status and history of users' PCs significantly boosts help desk efficiency.
[March 16, 2006, 23:00]
Help Desk Support: To Be Or Not To Be Eligible
White Papers As a help desk becomes an integral player in a University's ability to expand technology to the community, its capability to keep up with the constantly changing and growing support needs becomes an increasingly difficult challenge.
[August 23, 2006, 0:00]
Avocent Achieves A More Efficient Help Desk
White Papers Although the company leads the market with connectivity and manageability solutions, they needed a little help with the efficiency of their help desk. After a thorough selection process, Avocent chose Soffront CRM as a central portal for tracking...
[July 11, 2006, 0:00]
Enterprise Large-Scale Help Desk Services With BMC Software And The Solaris OS
White Papers Data center IT help desk service management software is required for organizations of all sizes to improve customer support services and efficiencies, and to maintain high service levels. As one of the common leading solutions to address this...
[November 8, 2005, 23:00]
Workspace Group Embraces Magic For Help Desk And Workflow Support
White Papers At the same time, the company's IT department was looking to source a help desk system to streamline its support operations. Not only did the Magic Service Desk Suite, satisfy the IT help desk's requirements, but also it had the flexibility...
[September 23, 2005, 0:00]
White Paper: The Evolution Of The IT Help Desk To The Service Desk - An Examination Of Current And Future Trends
White Papers What's so great about a help desk? With today's converged networks, such a simplistic, "help is just a phone call away" approach no longer works. The CIOs focused on survival understand that it's crucial to transform outdated "help desks," which...
[March 16, 2006, 23:00]
Employee Self-Service: Benefits For The Help Desk
White Papers Plus, the credibility of the IT help desk is based on key metrics that are often affected by the lack of adequate resources. This paper shows how online knowledge-enabled self-service is a proven way to help manage these demands.
[November 9, 2006, 23:00]
Employee Self-Service: Benefits For The Help Desk
White Papers Plus, the credibility of the IT help desk is based on key metrics that are often affected by the lack of adequate resources. This paper shows how online knowledge-enabled self-service is a proven way to help manage these demands.
[November 9, 2006, 23:00]
Industry Certification For Help Desk Professionals
White Papers Certified Help Desk Professionals have received the education, testing, experience and certification necessary to support an organization's technology, customers and business success. Imagine traveling by airplane without an FAA certified pilot in...
[March 1, 2004, 23:00]
How To Provide World-Class Help Desk Support In Remote Environments
White Papers The IT help desk is the guardian of day-to-day business productivity, and more importantly, the front door to your IT organization. However, a recent Forrester survey reveals that only 53% of technology users at U.S.companies are satisfied with...
[December 4, 2006, 23:00]
Extending The Reach Of The Help Desk With Web-Based Asset Management Will Significantly Improve Your Support Operations
White Papers This mandate is especially relevant to the help desk, where request volumes continue to increase through multiple communication methods, including phone, fax, email, and the web. There is a strong link between a help desk's effectiveness and its...
[March 16, 2006, 23:00]
AT&T Help Desk
White Papers This paper introduces a new breed of natural language dialog applications which the paper refers to as the Help Desk. These voice-enabled applications are an evolution from Help Desk services that are currently available on the web or being...
[April 12, 2008, 0:00]
Profitable Strategies For Optimizing Help Desk Operations
White Papers Discover a quantum leap in help desk thinking--download your free copy now. In this free whitepaper, you'll learn how to completely re-think the way your service desk deploys people, processes, and technologies.
[February 25, 2008, 23:00]
Improves Help Desk Service With NetOp Remote Control
White Papers NetOp Remote Control software provided McDonalds with a secure means of remote help desk support to over 200 locations in Argetina. McDonalds is the world's leading food service retailer with more than 30,000 restaurants in 119 countries serving 47...
[June 8, 2005, 0:00]
Client Saves Over $200,000 A Month In Support Costs By Signing On CompuCom's Enterprise Help Desk
White Papers A Fortune 500 Technology company was using CompuCom to provide desk side support services and a different firm to provide help desk support. During the months of this arrangement, the help desk dispatched an average of 4,345 calls per month to be...
[April 26, 2006, 0:00]
The HP ITRC Supports Elaxy's Help Desk
White Papers When the help desk itself needs help, the staff turns to HP's IT Resource Center (ITRC) for the answers. Elaxy is the leading German financial solution producer, selling solutions for construction financing, insurance and online banking.
[July 24, 2006, 0:00]
Build It Or Buy It?: Deciding How To Automate Your Help Desk
White Papers Developing help desk software in-house involves a long-term commitment of time and money from developers that already have too much to do and not enough time to do it. Developing help desk software in-house can work, but only under a unique set of...
[April 19, 2006, 0:00]
Choose The Right Training Style For Your Help Desk
News Because end users often view the help desk as the fountain of all IT knowledge, it's important to keep your team members up to speed on the latest IT developments and refresh their knowledge of older subjects to ensure they're delivering...
[November 6, 2002, 11:12]
Technology Company Increases Help Desk Productivity With Avaya Interactive Response And Gold Systems Web Administration Program
White Papers A major technology company's help desk supports a variety of business units. These units are located in North America and South America, and they use different technologies with different support requirements.
[May 8, 2007, 0:00]
