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Business Service Management Links IT Services to Business Goals
White Papers IT to optimize services based on business priorities. Read on to discover how the most effective way to deliver business-optimized service is to adopt a process-driven, holistic approach to IT operations, shifting the focus from technology to...
[January 19, 2009, 10:59]
BMC Service Impact Manager Architectural Overview
White Papers BMC Service Impact Manager (SIM) version 5.0 enables organizations to align their IT services with business priorities, a key tenant of BMC Software's Business Service Management (BSM) methodology, through real-time business-aware information...
[January 3, 2006, 0:01]
ANALYST WEBINAR: Six Steps to Service Level Management Success
White Papers Service Level Management (SLM) is a set of processes designed to align the priorities and budgets of IT with business objectives. This webcast outlines the six steps to SLM success and demonstrates how SLM provides a direct path to Business Service...
[June 15, 2005, 0:00]
Vision for Dynamic Business Service Management
White Papers Dynamic Business Service Management moves beyond traditional BSM to deliver the flexibility and innovation to support the agile enterprise, including enabling the IT organization to manage across technology silos and focus on the business...
[March 29, 2008, 0:01]
BMC Paves the Service Desk Road Map: CMDB at the Heart of Integration Strategy
White Papers In the face of shifting customer priorities, BMC has increased its focus in IT Service Management (ITSM). The vendor has begun to execute on its Atrium strategy, tying tools together over a common Configuration Management Database (CMDB), service...
[April 19, 2006, 1:01]
Aligning IT With Business Priorities - TeamQuest's Perspective
White Papers Once key business processes have been identified, it is crucial to measure IT services that support those processes, and to set service level requirements that are consistent with overall priorities. After a measurement program is in place that...
[May 4, 2006, 0:00]
DealerTrack Keeps Auto Dealers and Lenders Connected With the Help of Business Service Management Solutions From BMC Software
White Papers DealerTrack uses BMC Business Service Management solutions to monitor its IT infrastructure, detect and report events, and track and manage incidents and problems based on priorities and impact to the business applications.
[September 14, 2007, 1:00]
BMC Service Impact and Event Management: A Major Step in ITIL Implementation
White Papers To leverage the full benefit of ITIL implementation requires systems-based IT service management solutions that not only automate and integrate ITIL processes, but also operate based on business impact and priorities.
[August 14, 2009, 4:56]
Managing Service Quality: CA Delivers Business Value by Automating Integration of ITIL Disciplines
White Papers Only when IT combines these two disciplines can enterprises truly align IT and business priorities, ensure compliance with increasingly complex service agreements, and achieve business goals with an increasingly complex computing environment.
[February 10, 2009, 0:20]
Management Software Consolidation
White Papers Gain a better understanding of the most common business priorities that are causing changes to IT programs and project plans. Learn about the rising importance of visibility, control, and automation of global service management infrastructure.
[September 19, 2009, 1:22]
Single View Data Center Management: Enabling Visibility and Control of Your Storage Infrastructure With CommandCentral Storage
White Papers But first one needs to set the priorities for the data center. Symantec believes that the key to creating an IT infrastructure that promotes business growth and profitability is best arrived at by implementing a strategy for optimizing operations...
[May 23, 2007, 1:00]
'Fluid' software needed for agile businesses - Gartner
News If IT priorities are not linked to business priorities, then any agility that the business needs is often thwarted by the IT infrastructure. A key component to managing and controlling the changing nature of software will be a service-oriented...
[November 17, 2004, 8:20]
Microsoft: Online services are for businesses, too
News He said the priorities that Microsoft has set for its products are: flexible management systems; information security; and more productive Office end-user applications. For example, corporate customers could connect a Windows network to a hosted...
[June 12, 2006, 9:20]
Anti-piracy feud bodes ill for Web music
News But as was the case with SDMI, content, technology and electronics companies still find they have different priorities and aren't willing to bend their business models enough to meet in the middle. After some early progress, that coalition lost...
[November 26, 2001, 14:54]
Strengthening SOA With ITSM & ITIL Governance
White Papers If these services are not delivered in alignment with business and IT priorities and processes, then SOA is just adding to a management burden that is already difficult to contain. Service-Oriented Architecture (SOA) has been, and continues to be...
[February 10, 2009, 0:20]
Cisco sheds jobs in business realignment
News Cisco is constantly evaluating its business priorities, resources and overall employee alignment as part of our business-management process," the company said in a statement. Cisco sells networking equipment such as routers to internet service...
[February 27, 2009, 15:57]
IT managers blamed for making staff ill
News It's often viewed as a service function… Often IT will feel that they are at the beck and call of the business units, so they're often having to react to changing business priorities," she said. The CMI said there is evidence to show that more...
[December 13, 2007, 7:29]
Businesses set to demand more of IT in 2009
News Businesses are likely to demand more from their IT service suppliers in 2009 as the economic downturn means quick returns on investment and efficiency become priorities. Kennedy added that business process outsourcing (BPO) and IT outsourcing are...
[December 16, 2008, 7:56]
IBM launches systems management in a box
News Using the tools in the boxes, customers can gather data and align their monitoring to their environment, and then set priorities according to business needs. Kace has pioneered the systems-management appliance market with its KBOX Systems...
[October 19, 2009, 9:07]
Microsoft to launch Live CRM
News At the Boston event, Ballmer also discussed Microsoft's priorities for the coming year. Microsoft's main rivals in the CRM business include Oracle, which purchased Siebel Systems last year; Salesforce.com, which is seen as the leader in the hosted...
[July 12, 2006, 8:40]
