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BMC Service Impact And Event Management: A Major Step In ITIL Implementation
White Papers The BMC Service Impact and Event Management Route to Value meets these requirements and helps organizations take a major step in their ITIL implementation. IT Information Library (ITIL) is rapidly becoming a de facto standard for best practice ITSM...
[November 7, 2006, 23:00]
Wipro Implements ITIL And Improves Efficiencies With BMC
White Papers To meet these needs, Wipro turned to BMC Remedy Help Desk. In supporting a global customer base, Wipro was looking for an ITIL-compatible help desk solution that could easily integrate with Network and Systems Management (NSM) and Customer...
[January 4, 2007, 23:00]
Munich Airport Manages ITIL-Based IT Infrastructure Using BMC
White Papers BMC Remedy Action Request System (AR System) was selected as the central configuration database and workflow engine for the disparate management systems involved in the airports operations. Munich Airport is a leader in German air transportation.
[January 18, 2007, 23:00]
TOTAL UK Implements ITIL-Based Help Desk Using BMC Remedy Service Desk
White Papers TOTAL UK selected the BMC Remedy Service Desk solution because of its ease of integration, out-of-the-box readiness, and scalability. Return on investment was also important when planning the project, and TOTAL was able to evaluate and cost the...
[January 4, 2007, 23:00]
The Met Office Expands Its Horizons With The BMC Remedy IT Service Management Suite
White Papers The Met Office recognized the need to move to a consolidated incident management system and turned to BMC Software for ITIL-compatible solutions for IT service management. At the onset, Met Office was only looking to implement new help desk and...
[January 18, 2007, 23:00]
DON'T USE: Activate ITIL's Service Delivery
White Papers In this webcast, you will hear how BMC Software automates the ITIL Service Delivery elements and integrates into a common CMDB, for improved service management and business alignment.
[November 29, 2006, 23:00]
DON'T USE: Activate ITIL's Service Support
White Papers In this webcast, one will learn how BMC Software automates the ITIL Service Delivery elements and integrates into a common CMDB, for improved service management and business alignment.
[November 29, 2006, 23:00]
BMC Performance Manager: Cornerstone Of Your ITIL Implementation
White Papers BMC Performance Manager is a foundation for both BSM and ITIL. BMC Performance Manager is a flexible and powerful infrastructure monitoring and measurement solution that fulfills many of the demands outlined in ITIL Availability Management best...
[April 19, 2006, 0:00]
An Opportunity To Put ITIL Into Practice And Understand The Business Benefit
White Papers The BMC Business School combines an extensive ITIL-based curriculum, including ITIL Foundation, Practitioner and Service Manager offerings, with an innovative learning experience. It delivers the BSM Airport Simulation both as a unique and integral...
[July 10, 2007, 0:00]
BMC Configuration Manager Saves Time And Money For BMC IS&T
White Papers BMC Software's IS&T department is responsible for providing a technology infrastructure that enables the business. With BMC Configuration Manager, IS&T enjoys the advantages of policy-based application management, operating system migration, patch...
[September 14, 2007, 0:00]
Reality Check: Customer Examples Of ITIL And BSM Implementations In SAP Environments
White Papers BMC Software Business Service Management (BSM) experts and learn about real, customer implementations of the ITIL and BSM philosophies in SAP environment.
[June 6, 2007, 0:00]
The ITIL Imperative: Accelerate From Strategy To Value In '08
White Papers Doug Bagley from BMC Software reviews the role ITIL plays in service automation As ITIL hits the top of many organizations' priority lists in '08, business leaders are anxious to see tangible business value out of their ITIL investments.
[May 6, 2008, 0:00]
DON'T USE: Understand What's In ITIL's ICT Infrastructure Management
White Papers If so you will find out in this webcast and see how it fits into BMC Software's Business Service Management strategy. Have you ever wondered what's covered within the ICT Infrastructure Management book from ITIL?
[November 29, 2006, 23:00]
Five Steps For Implementing ITIL And BSM In Your SAP Environment
White Papers BMC Software presents integrated management solutions and user scenarios to implement Business Service Management (BSM) in SAP environments, based on ITIL Service Impact and Service Support Best Practices.
[June 6, 2007, 0:00]
Proactive Optimization Of Virtualized Environments
White Papers The attendee of this webcast will learn how to leverage ITIL processes and best practices in conjunction with BMC Software products and services to do just that. This webcast has been specifically designed for IT managers who are currently...
[June 6, 2007, 0:00]
BMC Performance Assurance Suite For Mainframes: Capacity Management And The CDB
White Papers This white paper illustrates how solutions in the BMC Performance Assurance Suite for Mainframes fulfill the ITIL capacity management best practices. According to the IT Infrastructure Library (ITIL), the CDB is the cornerstone of a successful...
[November 7, 2006, 23:00]
BMC IS&T: Striving To Be The First And Best Customer Of BMC Software
White Papers BSM solutions from BMC speed the adoption of COBIT (Control Objectives for Information and related Technology) and ITIL (IT Infrastructure Library), proven frameworks that simplify regulatory compliance, reduce business risk, and cut IT costs.
[September 14, 2007, 0:00]
Infineon Improves Efficiencies And Lowers Costs With BMC Software
White Papers They chose the BMC Remedy IT Service Management (ITSM) suite to centralize their service management activities and standardize their processes - including the adoption of ITIL guidelines - in order to increase efficiencies and reduce costs.
[January 18, 2007, 23:00]
HP OpenView And ITIL Capacity Management
White Papers HP OpenView is one of the four major system management framework tools, the others being Tivoli from IBM, Unicenter from Computer Associates and Patrol from BMC. In common with all frameworks, HP OpenView provides support for many of the processes...
[July 30, 2007, 0:00]
GIE Informatique Arpege Uses BMC Remedy Solutions To Unify And Centralize Support Services For Enhanced Performance And Improved Quality Of Service
White Papers GIE informatique Arpege chose BMC Remedy IT Service Management solutions to improve its services by gradually unifying the support delivered to the 12 "Caisses d'Epargne" banks in its remit, while rationalizing and automating change and incident...
[September 14, 2007, 0:00]
