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The IT Infrastructure Library (ITIL) In The Application Development Lifecycle
White Papers This webcast looks at best practices in IT Service Management utilizing the IT Infrastructure Library (ITIL) process framework. The webcast will discuss the changing work practices and compliance requirements that are driving new behaviors and the...
[April 19, 2006, 0:00]
Supporting And Extending The IT Infrastructure Library (ITIL)
White Papers As a result, IT organizations have turned to the Information Technology Infrastructure Library (ITIL) to provide guidance to their development and implementation of standardized processes. IT organizations are constantly being asked to do more with...
[October 16, 2004, 0:00]
Merging Service-Oriented Architecture (SOA) And IT Infrastructure Library (ITIL): Explore The Fusion Of Two Emerging Concepts
White Papers SOA is an architectural framework consisting of a set of tools and technologies that enable the rapid implementation of services; a set of design patterns and standards for the development of services; and a methodology for finding, reusing...
[April 30, 2008, 0:00]
IT Infrastructure Library (ITIL)
White Papers IT infrastructure is both a key enabler for business strategy and the source of competitive advantage in many industries. At the same time, technology infrastructure that supports business has grown rapidly in scope and breadth, becoming more...
[August 1, 2004, 0:00]
Information Technology Infrastructure Library (ITIL)
White Papers Perot Systems has been active in ITIL development and has integrated ITIL processes into company infrastructure and operations. ITIL is a set of guidebooks defining models for planning, delivery, and management of IT services.
[March 16, 2006, 23:00]
Implementing ITIL Best Practices
White Papers The IT Infrastructure Library, also known as ITIL, is becoming the de facto industry guide specific to IT service delivery and support processes. This white paper explains the concept of IT Infrastructure Library (ITIL) as a Best Practice Framework.
[June 7, 2004, 0:00]
Industry Split Over ITIL V3 Predictions
News The first five books that make up IT Infrastructure Library (ITIL) v3 have been in development since 2005, and are due for official publication on 30 May. Turbitt suggests that it will be between 18 months and three years before ITIL v3 has...
[May 29, 2007, 15:58]
Psst... ITIL Isn't For Everyone
White Papers The IT Infrastructure Library (ITIL) itself is not best-practice, nor does it claim to be so. In fact, what ITIL actually says is "The IT Infrastructure Library documents industry best-practice guidance.
[February 2, 2007, 23:00]
Acheiveing ITIL Service Management Success Via A Proven Service Oriented Architecture
White Papers IT Infrastructure Library (ITIL) began in 1980's as a UK government initiative to create a standard for IT processes within its departments, and has gradually evolved as the most widely accepted approach to IT infrastructure management.
[August 3, 2004, 0:00]
Why You Need To Know About ITIL
White Papers The IT Infrastructure Library (ITIL) has emerged as the worlds most widely accepted approach to the management and delivery of IT Services. The Information Technology Infrastructure Library (ITIL) represents a drastically different approach to IT...
[March 20, 2006, 23:00]
HP Management Tools Support Pepsi's Strategy For Central Europe
White Papers With the advent of its new centralised IT department, Pepsi wanted to deploy an integrated solution driven by ITIL (IT Infrastructure Library) methodology. Since the local IT departments never had dedicated helpdesks it also wanted to introduce a...
[March 14, 2006, 23:00]
The IT Infrastructure Library: Back To The Future
White Papers In recent times, the IT Infrastructure Library (ITIL) has been criticised for being out of touch with current technology and too IT centric for a business focused world. In the middle of the nineties organisations were demanding consistent...
[March 20, 2006, 23:00]
How ITIL Can Help The Application Developer
White Papers This webcast explores how IT Infrastructure Library (ITIL) best practices can benefit the application development team. ITIL is the de facto worldwide standard of recommended best practices for managing IT services.
[April 19, 2006, 0:00]
Managing Operational Change Through ITIL And A Configuration Management Database (CMDB)
White Papers Problem, change and incident management are three of the most popular IT Infrastructure Library (ITIL) processes deployed today by enterprise IT operations teams. Just under 35% of IDC survey respondents from organizations with 10,000+ employees...
[January 2, 2008, 23:00]
ITIL Process Maturity Self-Assessment & Action Plan
White Papers This assessment and action plan is based upon the IT Infrastructure Library (ITIL) IT service management process framework and the Capability Maturity Model (CMM)/Software Process Improvement & Capability Determination (SPICE) models developed by...
[August 3, 2004, 0:00]
The Role Of Education In Implementing ITIL Best Practices
White Papers While the IT Infrastructure Library (ITIL) framework has become the de facto standard for ITSM best practices guidance, many attempts to apply ITIL guidance to real-world IT infrastructures fail to meet expectations.
[February 14, 2008, 23:00]
Seven Steps To Improved Incident Handling
White Papers The IT Infrastructure Library (ITIL) describes how incident matching can improve the efficiency, effectiveness, and economy of service restoration. Incident matching is a major task described within the 2nd defined activity of the ITIL incident...
[February 2, 2007, 23:00]
6 Steps Improved Service Quality
White Papers The No.1 reason for IT Infrastructure Library (ITIL) adoption according to a recent Evergreen Systems report is to improve service quality. Many consultants advise adopting formal Change Management (CM) processes as a solution to this common IT...
[February 2, 2007, 23:00]
ITIL Version 3.0 -- What It Means To You
White Papers A major overhaul of the IT Infrastructure Library (ITIL) is coming Fall 2006, and it will have a dramatic impact on the entire IT industry. ITIL v3 presents an entirely new "hub-and-spoke" design with a descriptive core framework as the hub and...
[June 30, 2008, 0:00]
The Role Of The Capacity Management Database In The ITIL Capacity Management Process: Extending The CMDB With Capacity Management Data
White Papers Within the capacity management process, the IT Infrastructure Library (ITIL) recommends to have a Capacity Management Database (CDB). According to ITIL, the CDB is the cornerstone of a successful capacity management process as a subset of a...
[November 7, 2006, 23:00]
