Previous
The IT Infrastructure Library (ITIL) In The Application Development Lifecycle
White Papers This webcast looks at best practices in IT Service Management utilizing the IT Infrastructure Library (ITIL) process framework. The webcast will discuss the changing work practices and compliance requirements that are driving new behaviors and the...
[April 19, 2006, 0:00]
Supporting And Extending The IT Infrastructure Library (ITIL)
White Papers As a result, IT organizations have turned to the Information Technology Infrastructure Library (ITIL) to provide guidance to their development and implementation of standardized processes. IT organizations are constantly being asked to do more with...
[October 16, 2004, 0:00]
IT Infrastructure Library (ITIL)
White Papers IT infrastructure is both a key enabler for business strategy and the source of competitive advantage in many industries. At the same time, technology infrastructure that supports business has grown rapidly in scope and breadth, becoming more...
[August 1, 2004, 0:00]
Munich Airport Manages ITIL-Based IT Infrastructure Using BMC
White Papers It is one of the fastest-growing hubs in Europe and the world, with domestic flights already exceeding passenger numbers at Frankfurt Airport. Munich Airport was looking to integrate its IT and call management on a standardized platform.
[January 18, 2007, 23:00]
Merging Service-Oriented Architecture (SOA) And IT Infrastructure Library (ITIL): Explore The Fusion Of Two Emerging Concepts
White Papers SOA is the most promising framework today for changing the way Information Technology (IT) works - to make IT more agile and responsive to the business, more cost-effective, and more adaptive to the fast-changing business environment.
[April 30, 2008, 0:00]
Infrastructure Management: Standards, Best Practices, ITIL
White Papers ITIL emerged in the United Kingdom in the late 1980s and offered introductory knowledge on common process areas that had been nearly ignored by the IT community. Because of enterprises' increasing dependence on IT to run their businesses and...
[August 1, 2004, 0:00]
How Voyence's Lifecycle Approach To Infrastructure Change Management Can Support ITIL Best Practices
White Papers One of the core concepts in the ITIL libraries is the notion of a Configuration Management DataBase (CMDB). At the highest level, ITIL's focus on change management is targeted at minimizing both risk and cost in the face of planned changes and...
[April 21, 2006, 0:00]
White Paper: ITIL Version 3: What It Means And How IBM Can Help
White Papers As that business succeeds and grows, however, so will its underlying IT infrastructure. Straightforward products and services suggest straightforward IT. And in an enterprise that may employ thousands of people in support of a wide range of...
[February 4, 2008, 23:00]
ITIL V3: The Path To IT Operational Excellence
White Papers ITIL has a particularly vital role to play in the operational arena, which encompasses all the activities involved in IT service delivery and service quality monitoring, management and measurement. Based on the comprehensive set of management best...
[May 1, 2007, 0:00]
Making ITIL Actionable In An IT Service Management Environment
White Papers Today's IT organizations increasingly rely on proven best practices, such as those outlined in the Information Technology Infrastructure Library (ITIL), as the framework on which to build a management infrastructure that delivers business-critical...
[March 16, 2006, 23:00]
Implementing ITIL Best Practices
White Papers The IT Infrastructure Library, also known as ITIL, is becoming the de facto industry guide specific to IT service delivery and support processes. This white paper explains the concept of IT Infrastructure Library (ITIL) as a Best Practice Framework.
[June 7, 2004, 0:00]
Acheiveing ITIL Service Management Success Via A Proven Service Oriented Architecture
White Papers IT Infrastructure Library (ITIL) began in 1980's as a UK government initiative to create a standard for IT processes within its departments, and has gradually evolved as the most widely accepted approach to IT infrastructure management.
[August 3, 2004, 0:00]
Psst... ITIL Isn't For Everyone
White Papers The IT Infrastructure Library (ITIL) itself is not best-practice, nor does it claim to be so. In fact, what ITIL actually says is "The IT Infrastructure Library documents industry best-practice guidance.
[February 2, 2007, 23:00]
Industry Split Over ITIL V3 Predictions
News The first five books that make up IT Infrastructure Library (ITIL) v3 have been in development since 2005, and are due for official publication on 30 May. Turbitt suggests that it will be between 18 months and three years before ITIL v3 has...
[May 29, 2007, 15:58]
Why You Need To Know About ITIL
White Papers The IT Infrastructure Library (ITIL) has emerged as the worlds most widely accepted approach to the management and delivery of IT Services. The Information Technology Infrastructure Library (ITIL) represents a drastically different approach to IT...
[March 20, 2006, 23:00]
ITIL: A Best Practice Framework Enabling IT To Deliver What The Business Needs
White Papers As a result, many CIOs are turning to best practices like ITIL (Information Technology Infrastructure Library) for guidance on how to meet this growing pressure to align their IT service management with the increasing IT-dependent requirements of...
[November 22, 2004, 23:00]
Mahindra & Mahindra Leverages HP OpenView To Better Service Management
White Papers ITIL (IT Infrastructure Library) is integral to the IT Service Management strategy. The fact that HP OpenView modules are built grounds up on the IITL foundation, helps M&M to seamlessly plan and execute the ITIL methodology within their...
[March 9, 2006, 23:00]
Infrastructure Integrity
White Papers The ITIL is a best practice for IT service delivery and infrastructure management. By incorporating ITIL practices, organizations can identify procedural gaps and redundancies, reduce costs, and provide for maximum efficiency and control over the...
[March 14, 2006, 23:00]
Improving Operations, Reducing Risk, And Verifying Compliance With Better IT Controls
White Papers ITIL (IT Infrastructure Library) is a set of practices for IT service delivery and infrastructure management. The two most often adopted frameworks by surveyed companies are COBIT and ITIL. These new tracking and reporting functions have resulted...
[March 14, 2006, 23:00]
The ITIL DSL In An Agile Infrastructure Environment
White Papers This paper delves into how ITIL's definition of the 'Definitive Software Library' ("DSL") is limited seen in relation to infrastructure-, application- and service virtualisation (aka provisioning) and the forthcoming technology shift.
[January 24, 2006, 23:00]
