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Building Effective Storage Capacity Management In Support Of Information Lifecycle Management: Guidelines For A Practical, ITIL Process-Based Approach
White Papers This paper presents guidelines and considerations for implementing effective capacity management capabilities within the organization, using a practical, industry-proven ITIL-process-based approach for best results.
[September 17, 2004, 0:00]
Post Danmark - Combining SAP, ITIL And HP OpenView Management Solutions For Customer Service Excellence
White Papers The Danish postal service counts on SAP applications and ITIL processes for service quality, adaptability, cost effectiveness and competitive advantage. Post Danmark has successfully aligned its IT operations with the business imperatives of...
[November 25, 2007, 23:00]
ITIL Basics - Problem Management
White Papers This webcast provides information on ITIL Problem Management. Problem Management investigates the underlying cause of incidents, and aims to prevent incidents of a similar nature from recurring. By removing errors, which often requires a structural...
[May 4, 2006, 0:00]
ITIL Process And Problem Resolution
White Papers IT Operations Directors, Problem Managers, Service Desk Managers, and many others who are seeking to achieve such improvements have been looking to the IT Service Management (ITSM) best practices outlined by ITIL to improve IT service quality...
[April 21, 2006, 0:00]
"ITIL And Six Sigma"
White Papers This white paper will provide the reader an overview of what is Six Sigma and how it can benefit every ITIL process improvement initiative. Because the New Six Sigma emphasizes more on the latter objective its practical approach comes with...
[July 31, 2007, 0:00]
Euclid: Solutions - ITIL/ ITSM
White Papers ITIL is the most comprehensive and respected source of information about IT processes ever written for organizations seeking to implement IT service management. Successful companies and governments worldwide have adopted ITIL.
[August 1, 2007, 0:00]
ITIL And Six Sigma
White Papers ITIL defines a framework for IT Service Management. ITIL does not, however, define how to do it. With ITIL, it's up to the IT staff to flesh out the details of process flow, and create detailed work instructions, all in a way that makes sense for...
[April 21, 2006, 0:00]
ITIL Best Practices In Action At Texas State Technical College
White Papers In this webinar the Novell Administrator at Texas State Technical College, will illustrate how her team manages I.T.support/delivery using ITIL best practices. Additionally, the webinar will show how her organization has benefited from using ITIL...
[March 14, 2006, 23:00]
ITIL: According To The Adopter
White Papers In this webcast learn how Fujitsu New Zealand transformed their help desk into an integrated service desk to drastically cut costs and improve service adopting ITIL and Unicenter ServicePlus.
[November 28, 2004, 23:00]
ITIL Basics - Configuration Management
White Papers This webcast provides information on ITIL Configuration Management. Configuration Management is the implementation of a database (Configuration Management DataBase - CMDB) that contains details of the organization's elements that are used in the...
[April 19, 2006, 0:00]
ITIL Fast Time To Value
White Papers Many IT organizations are exploring the use of the ITIL process framework as a way to improve IT services and reduce IT costs. A complete ITIL implementation requires a large investment in time and resources - so most IT organizations take an...
[March 14, 2006, 23:00]
ITIL Basics - Availability Management
White Papers The webcast provides information on ITIL Availability Management. Availability Management is the practice of identifying levels of IT Service availability for use in Service Level Reviews with Customers.
[April 19, 2006, 0:00]
ITIL Basics - Finance Management
White Papers This webcast offers a quick introduction to those who are just learning about ITIL. The webcast provides information on ITIL and Finance Management.
[April 19, 2006, 0:00]
ITIL Fast Time To Value
White Papers ITIL (Information Technology Infrastructure Library) is a set of best practices and guidelines that define an integrated, process-based approach for managing information technology services. This webcast discusses: ITIL momentum, service delivery...
[April 19, 2006, 0:00]
IT Infrastructure Library (ITIL): Align IT With Business Strategy And Drive Operational Improvements
White Papers The value of ITIL as a best practice framework is provided by broad service delivery and support recommendations, as well as by common definitions and terminology. ITIL guidance allows companies to standardize and leverage recognized best practices...
[November 1, 2004, 23:00]
ITIL And Six Sigma - Together Again For The First Time
White Papers This paper proposes bringing together two seemingly independent approaches to improve the quality of IT service delivery - the IT Infrastructure Library (ITIL) and Six Sigma. ITIL defines a framework for IT Service Management.
[July 4, 2007, 0:00]
ITIL For The Small And Mid-Sized Business (SMB)
White Papers SMBs can achieve these goals by delivering service management based on the industry's guiding principles - ITIL (Information Technology Infrastructure Library). This white paper discusses how SMBs can implement core ITIL best practices to improve...
[May 4, 2007, 0:00]
ITIL And TeamQuest
White Papers This webcast provides a brief overview of IT Infrastructure Library (ITIL) and explains how to achieve 'quick wins' with the TeamQuest approach with real world examples. Using ITIL best practices can help users to leverage their existing toolset to...
[May 4, 2006, 0:00]
ITIL Version 3
White Papers This paper provides a summary of what the IT Skeptic knows about ITIL Version 3, kept up to date as facts unfold. People are starting to realise how different ITIL Version 3 ("The Refresh") is from ITIL Version 2, and how much more extensive the...
[July 13, 2007, 0:00]
ITIL For The Small And Midsized Business
White Papers Small and midsized businesses can achieve these goals by delivering service management based on the industry's guiding principles - the IT Infrastructure Library (ITIL). This white paper discusses how small and midsized businesses can implement...
[April 19, 2006, 0:00]
