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Euclid: Solutions - ITIL/ ITSM
White Papers ITIL is the most comprehensive and respected source of information about IT processes ever written for organizations seeking to implement IT service management. Successful companies and governments worldwide have adopted ITIL.
[August 1, 2007, 23:30]
ITIL Capacity Management Deep Dive
White Papers ITIL is continuing to grow in acceptance in IT environments as a model for best practices. This paper provides a low level analysis of the ITIL capacity management discipline. The paper describes the differences between business, service, and...
[March 15, 2006, 0:01]
ITIL Version 3
White Papers This paper provides a summary of what the IT Skeptic knows about ITIL Version 3, kept up to date as facts unfold. People are starting to realise how different ITIL Version 3 ("The Refresh") is from ITIL Version 2, and how much more extensive the...
[July 13, 2007, 1:00]
ITIL - Service Approach for Siemens Enterprise Communications
White Papers The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how Siemens is taking the ITIL model and using it to drive portfolio and...
[October 9, 2008, 1:01]
ITIL: How to Build an Actionable IT Service Catalog
White Papers The ITIL® (IT Infrastructure Library) framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is a critical...
[September 21, 2005, 3:00]
ITIL . . . It's Not Just for Service Management Anymore
White Papers ITIL has become synonymous with Service Management. This is understandable, as ITIL began in the Service Management arena. The eight books which make up ITIL address all the processes that an IT Organization needs to be successful.
[March 15, 2006, 0:01]
ITIL for the Small and Midsized Business
White Papers Small and midsized businesses can achieve these goals by delivering service management based on the industry's guiding principles - the IT Infrastructure Library (ITIL). This white paper discusses how small and midsized businesses can implement...
[April 19, 2006, 1:01]
ITIL V3: Making Business Services Serve the Business
White Papers ITIL V3, the latest version of the IT Infrastructure Library (ITIL), represents a significant advancement for the practice of Business Service Management (BSM). Changes in ITIL V3 include the restructuring of the library into a service lifecycle...
[March 18, 2009, 20:16]
ITIL: Practitioner Release and Control
White Papers EXIN, the worldwide Examination Institute for Information Science, recently completed a new certification program for ITIL Practitioner. EXIN is proud to announce the first module for a new clustered ITIL Practitioner certificate: Practitioner's...
[March 16, 2009, 5:55]
ITIL Service Delivery Within the Federal Government
White Papers This webcast explains how the world's largest Government intranet tracks behavior with Mercury's ITIL Service Delivery - Addressing Army Knowledge Online's (AKO) Service Level Management, and Performance and Availability Management.
[May 4, 2006, 0:00]
ITIL and IT Value - What's the Real Story?
White Papers Because of its depth and breadth, the ITIL has become the defacto world standard for IT best practices. This webcast discusses how ITIL provides a unified, descriptive set of processes that illuminate the critical inputs and outputs that drive...
[March 14, 2006, 23:00]
CNET Network: ITIL Best Practices Study Results
White Papers Using ITIL, many companies, including some of the largest in the world, are finding it easy to successfully achieve their goals. ITIL helps reduce business risks, improves the ability to deliver expected levels of service and support, and tightens...
[May 4, 2006, 0:00]
ITIL Best Practices With Oracle Enterprise Manager 10g and Oracle Siebel Help Desk
White Papers ITIL is a set of guidelines that describes an integrated, process based, best practice framework for managing IT services that can be tailored to meet the unique business needs of IT organizations. Over time, ITIL has evolved to become the de facto...
[May 11, 2007, 1:00]
ITIL and CMDB Synergy: Enhanced Service Management
White Papers A CMDB should work in harmony with IT Infrastructure Library (ITIL) best practices for Service Management. This paper provides an overview of the value a CMDB can bring to both IT and the business, and describes how a CMDB can work in harmony with...
[July 9, 2009, 3:13]
ITIL for the Small and Mid-Sized Business (SMB)
White Papers SMBs can achieve these goals by delivering service management based on the industry's guiding principles - ITIL (Information Technology Infrastructure Library). This white paper discusses how SMBs can implement core ITIL best practices to improve...
[May 4, 2007, 6:58]
ITIL
White Papers ITIL stands for IT Infrastructure Library. ITIL is a set of documented best practices for IT Service Management. ITIL was originally created in the late 80's for a UK government agency and was later expanded for wider use.
[March 22, 2006, 0:01]
Information Technology Infrastructure Library (ITIL)
White Papers ITIL is a set of guidebooks defining models for planning, delivery, and management of IT services. ITIL is the most widely used best practice for IT service management in the world and the only comprehensive, non-proprietary source of service...
[March 2, 2009, 22:44]
ITIL and Six Sigma
White Papers ITIL defines a framework for IT Service Management. ITIL does not, however, define how to do it. With ITIL, it's up to the IT staff to flesh out the details of process flow, and create detailed work instructions, all in a way that makes sense for...
[April 21, 2006, 0:00]
ITIL Fast Time to Value
White Papers Many IT organizations are exploring the use of the ITIL process framework as a way to improve IT services and reduce IT costs. A complete ITIL implementation requires a large investment in time and resources - so most IT organizations take an...
[March 14, 2006, 23:00]
ITIL Service Management Practices V3 Qualifications Scheme
White Papers ITIL is Best Practice IT Service Management which is used by many hundreds of organizations around the world. A whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting certification and...
[February 10, 2009, 0:20]
