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Knowledge Management for Stolen Wheelie Bins
Blog The first time I heard the term knowledge management I think I was put off slightly as it sounds like it could be reminiscent of the kind of language that I think most of us thought we had left behind with the red-rimmed spectacle wearers of the...
[January 18, 2009, 23:43]
Knowledge Management Portal Delivers High Quality Healthcare Information
White Papers NHS 24 deployed BEA AquaLogic User Interaction to create a Knowledge Management System (KMS) which underpins the national health information, clinical assessment, advice, and referral service for Scotland.
[July 1, 2008, 1:01]
Knowledge Management and ITIL: Creating the Adaptive Organization
White Papers Knowledge Management principles complement and augment the ITIL framework, especially in the core processes of incident, problem and change management. Knowledge is needed to resolve the issue. The Information Technology Infrastructure Library...
[September 2, 2008, 7:34]
Knowledge Management for Customer Service: Ingredients for Success
White Papers As enterprises increasingly use customer service to differentiate themselves, knowledge management has gained prominence as a strategic initiative. This paper discusses the ingredients of success as it relates to knowledge management strategy...
[September 2, 2008, 7:35]
SAP NetWeaver Empowers STM Employees With Portal, Knowledge Management, and Business Intelligence Capabilities
White Papers To help streamline operations and provide employees and managers with the solutions and information they need, STM is now in the process of implementing SAP Enterprise Portal (SAP EP) and SAP Business Intelligence (SAP BI), two key components in...
[June 2, 2006, 0:00]
BEA Systems, Inc.: Knowledge Management Portal Implemented on a Service-Oriented Architecture
White Papers Therefore, BEA deployed a knowledge management portal-known as Knowledge Express-on a service-oriented architecture (SOA). Ensuring the worldwide sales force had ready access to all of its internal tools, customer information, and most current...
[May 8, 2009, 4:47]
Knowledge Management for Software Companies
White Papers A survey by Reuters found that 90 per cent of companies that deploy a Knowledge Management (KM) solution benefit from better decision-making, while 81 per cent say they notice increased productivity. This paper talks about the importance of...
[July 18, 2007, 0:07]
Knowledge Management: A Framework for Analysis and Measurement
White Papers Knowledge Management (KM) is a field in ferment and disorder. It provides basic KM-related concepts, a business process decision model, a knowledge life cycle model, a KM framework, and a detailed listing of descriptors and metrical concepts...
[January 8, 2004, 23:00]
Knowledge-Sharing Solution Helps NGO Lower Costs, Improve Project Management
White Papers The new proof-of-concept solution has helped Concern improve knowledge management inside and outside of the organization. To carry out its mission, Concern must quickly process information into knowledge that it can distribute to an increasingly...
[February 17, 2007, 0:00]
Application of Knowledge Management to System Development
White Papers For these reasons, Fujitsu is promoting efficient on-site activities to improve software through a mechanism called SolutionNET, which is a knowledge management concept established in 1997 that enables a systematic spiral for restructuring...
[August 26, 2006, 1:00]
Ten Principles for Knowledge Management Success
White Papers Although Knowledge Management (KM) is as an enterprise-wide goal, many companies find success if they kickoff an initiative in one department and then extend the practices throughout other parts of the organization.
[September 10, 2007, 2:23]
A Review of Survey Research in Knowledge Management Performance Measurement: 1995-2004
White Papers This paper surveys knowledge management (KM) development using a literature review and classification of articles from 1995 to 2004 with a keyword index and article abstract in order to explore how KM performance evaluation has developed during...
[April 26, 2006, 1:00]
An Archetype to Sustain Knowledge Management Systems Through Intranet
White Papers Creation and maintenance of knowledge management systems has been recognized as an important research area. Consecutively lack of accurate results from knowledge management systems limits the organization to apply their knowledge management processes.
[November 25, 2008, 23:00]
One SAP Knowledge Management (KM) Repository Approach for Content Maintenance
White Papers SAP Knowledge Management (KM) implementations usually are spread over a period of time and over multiple content releases. Ongoing Content Maintenance in a live production KM repository, in addition to the development of new independent content in...
[April 19, 2007, 1:00]
Best Practices in Knowledge Management for Customer Service: Optimizing Knowledge Resources to Drive Customer Value
White Papers In support and customer service, Knowledge Management (KM) refers to the strategies and tasks associated with developing and delivering relevant knowledge, efficiently and quickly, to meet evolving customer and support needs.
[July 25, 2006, 3:16]
BMC Remedy Knowledge Management
White Papers BMC Software now offers a full-featured knowledge management solution that can dramatically improve the efficiency and effectiveness of both internal and external service desks. This webcast gives an overview of BMC Remedy Knowledge Management.
[November 9, 2005, 23:00]
A Knowledge Management Framework for Project Definition
White Papers This paper proposes a knowledge management framework for project definition of capital facility projects. The model presents a process for project definition and supports group knowledge creation and management.
[April 26, 2006, 1:00]
BMC Remedy Knowledge Management
White Papers BMC Software now offers a full-featured knowledge management solution that can dramatically improve the efficiency and effectiveness of both internal and external service desks. This webcast presents a 1 hr overview of BMC Remedy Knowledge Management.
[January 19, 2006, 23:00]
Customer Knowledge Management: Adding Value for Our Customers
White Papers It begins with an examination of the need for Customer Knowledge Management (CKM) and how it differs from CRM. It then looks at the four different dimensions of customer knowledge and at some of the innovative ways companies use them to add value...
[August 14, 2009, 5:04]
Drive Business Service Management With BMC Remedy Knowledge Management
White Papers BMC Software now offers a full-featured knowledge management solution that can dramatically improve the efficiency and effectiveness of both internal and external service desks. This webcast presents an overview of how BMC Remedy Knowledge...
[March 14, 2006, 23:00]
