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Knowledge Management for Software Companies
White Papers A survey by Reuters found that 90 per cent of companies that deploy a Knowledge Management (KM) solution benefit from better decision-making, while 81 per cent say they notice increased productivity. This paper talks about the importance of...
[July 18, 2007, 0:07]
Knowledge Management for Customer Service: Ingredients for Success
White Papers As enterprises increasingly use customer service to differentiate themselves, knowledge management has gained prominence as a strategic initiative. This paper discusses the ingredients of success as it relates to knowledge management strategy...
[September 2, 2008, 7:35]
Knowledge Management: A Framework for Analysis and Measurement
White Papers Knowledge Management (KM) is a field in ferment and disorder. It provides basic KM-related concepts, a business process decision model, a knowledge life cycle model, a KM framework, and a detailed listing of descriptors and metrical concepts...
[January 8, 2004, 23:00]
Knowledge Management Portal Delivers High Quality Healthcare Information
White Papers NHS 24 deployed BEA AquaLogic User Interaction to create a Knowledge Management System (KMS) which underpins the national health information, clinical assessment, advice, and referral service for Scotland.
[July 1, 2008, 1:01]
Knowledge Management and ITIL: Creating the Adaptive Organization
White Papers Knowledge Management principles complement and augment the ITIL framework, especially in the core processes of incident, problem and change management. Knowledge is needed to resolve the issue. The Information Technology Infrastructure Library...
[September 2, 2008, 7:34]
SAP NetWeaver Empowers STM Employees With Portal, Knowledge Management, and Business Intelligence Capabilities
White Papers To help streamline operations and provide employees and managers with the solutions and information they need, STM is now in the process of implementing SAP Enterprise Portal (SAP EP) and SAP Business Intelligence (SAP BI), two key components in...
[June 2, 2006, 0:00]
BEA Systems, Inc.: Knowledge Management Portal Implemented on a Service-Oriented Architecture
White Papers Therefore, BEA deployed a knowledge management portal-known as Knowledge Express-on a service-oriented architecture (SOA). Ensuring the worldwide sales force had ready access to all of its internal tools, customer information, and most current...
[May 8, 2009, 4:47]
Knowledge Management for Stolen Wheelie Bins
Blog The first time I heard the term knowledge management I think I was put off slightly as it sounds like it could be reminiscent of the kind of language that I think most of us thought we had left behind with the red-rimmed spectacle wearers of the...
[January 18, 2009, 23:43]
Knowledge-Sharing Solution Helps NGO Lower Costs, Improve Project Management
White Papers The new proof-of-concept solution has helped Concern improve knowledge management inside and outside of the organization. To carry out its mission, Concern must quickly process information into knowledge that it can distribute to an increasingly...
[February 17, 2007, 0:00]
Federal Agency Accelerates Aviation Rulemaking With Global Knowledge Management Network
White Papers The FAA deployed Knowledge Services Network (KSN), a comprehensive Web-based knowledge management solution built on Microsoft collaboration technologies. The Federal Aviation Administration (FAA) Aircraft Evaluation Groups (AEG) establishes...
[October 13, 2006, 0:00]
Drive Business Service Management With BMC Remedy Knowledge Management
White Papers BMC Software now offers a full-featured knowledge management solution that can dramatically improve the efficiency and effectiveness of both internal and external service desks. This webcast presents an overview of how BMC Remedy Knowledge...
[March 14, 2006, 23:00]
A Review of Survey Research in Knowledge Management Performance Measurement: 1995-2004
White Papers This paper surveys knowledge management (KM) development using a literature review and classification of articles from 1995 to 2004 with a keyword index and article abstract in order to explore how KM performance evaluation has developed during...
[April 26, 2006, 1:00]
The Regence Group Provides Information to 6,000 Users With BMC Remedy Knowledge Management
White Papers The Group needed an easy-to-implement knowledge management solution that had faster and easier searches, and was easy to use for all types of users. The Regence Group deployed BMC systems for its solution and implemented BMC Remedy Knowledge...
[July 11, 2008, 1:02]
Integrating Knowledge Management and Groupware in a Software Development Environment
White Papers In the context of software development, knowledge management can be used to capture knowledge and experience generated during the software process. The importance of knowledge management in software development, and how knowledge management and...
[December 13, 2005, 0:01]
Enhancing IT Support With Knowledge Management
White Papers Knowledge Management provides distinct benefits to IT support. It is important to ensure that people, process and technology are aligned towards the goals of knowledge management, and that best practice approaches are used in the knowledge...
[August 15, 2009, 1:20]
A Service-Oriented Framework for Sustainability Appraisal and Knowledge Management
White Papers This paper proposes a service-oriented framework and architecture for integrated sustainability knowledge management in construction. The objective was to identify problem areas in infrastructure design and construction management practice as they...
[March 21, 2007, 0:00]
BMC Remedy Knowledge Management
White Papers BMC Software now offers a full-featured knowledge management solution that can dramatically improve the efficiency and effectiveness of both internal and external service desks. This webcast presents a 1 hr overview of BMC Remedy Knowledge Management.
[January 19, 2006, 23:00]
Best Practices in Knowledge Management for Customer Service: Optimizing Knowledge Resources to Drive Customer Value
White Papers In support and customer service, Knowledge Management (KM) refers to the strategies and tasks associated with developing and delivering relevant knowledge, efficiently and quickly, to meet evolving customer and support needs.
[July 25, 2006, 3:16]
Ten Principles for Knowledge Management Success
White Papers Although Knowledge Management (KM) is as an enterprise-wide goal, many companies find success if they kickoff an initiative in one department and then extend the practices throughout other parts of the organization.
[September 10, 2007, 2:23]
One SAP Knowledge Management (KM) Repository Approach for Content Maintenance
White Papers SAP Knowledge Management (KM) implementations usually are spread over a period of time and over multiple content releases. Ongoing Content Maintenance in a live production KM repository, in addition to the development of new independent content in...
[April 19, 2007, 1:00]
