ITIL And Six Sigma - Together Again For The First Time
White Papers This paper proposes bringing together two seemingly independent approaches to improve the quality of IT service delivery - the IT Infrastructure Library (ITIL) and Six Sigma. It helps in developing detailed work instructions, and it defines a...
[July 4, 2007, 0:00]
Axios Systems Case Study: MTV Networks Europe (MTVNE)
White Papers MTVNE initiated the Service Improvement Programme using Best Practice methodology as defined by ITIL (IT Infrastructure Library).assyst was developed from inception around the ITIL processes, enabling Axios Systems to provide expert advice on how...
[July 21, 2004, 0:00]
Quantifying The Business Benefits Of IT Service Management
White Papers IDC recently applied the methodology in a survey of enterprises using HP OpenView Service Desk, which is a software automation solution based on the service management standards developed by the IT Infrastructure Library (ITIL).
[November 16, 2006, 23:00]
Quantifying The Business Benefits Of IT Service Management
White Papers IDC recently applied the methodology in a survey of enterprises using HP OpenView Service Desk, which is a software automation solution based on the service management standards developed by the IT Infrastructure Library (ITIL).
[November 16, 2006, 23:00]
How Mid-Size Organizations Can Improve IT Service Quality And Reduce Costs With IT Change Management Automation
White Papers For many IT and support departments, the IT Infrastructure Library (ITIL) has become the preferred workflow methodology. IT change management is a business process that enables organizations to manage and implement change in their IT environment...
[March 16, 2006, 23:00]
Developing Manageable Applications Using ITIL Best Practices
White Papers The Information Technology Infrastructure Library (ITIL) has gained acceptance in European and North American markets as a guiding methodology for best practices in delivering IT services. ITIL, however, goes beyond Service Support and Service...
[July 30, 2007, 0:00]
HP Services Advises RNLI On Processes That Support Lifesaving Rescue Work
White Papers This was founded on HP's ITSM methodology which is based on best practices defined by IT Infrastructure Library (ITIL) - a de facto industry standard for IT management. The RNLI's IS department wanted to improve its processes so that in addition to...
[March 2, 2006, 23:00]
Agfa Advances Toward BSM With BMC Remedy Service Management Solutions
White Papers The application introduces processes based on IT Infrastructure Library (ITIL) best practices to help Agfa manage its IT assets across the lifecycle from procurement, deployment, and maintenance to support and retirement.
[March 14, 2006, 23:00]
Merging Service-Oriented Architecture (SOA) And IT Infrastructure Library (ITIL): Explore The Fusion Of Two Emerging Concepts
White Papers SOA is an architectural framework consisting of a set of tools and technologies that enable the rapid implementation of services; a set of design patterns and standards for the development of services; and a methodology for finding, reusing...
[May 6, 2008, 0:00]
