Best practices for ensuring the highest ROI from voice self-service and IVR systems in tough economic times
White Papers This white paper provides a simple three-step approach to getting the most out of your IVR investment, and a single quantitative metric - task completion rate - to easily illuminate the ROI associated with changes to your IVR.
[May 18, 2009, 16:06]
Economic Challenge and Capacity Management: Increasing Value and ROI From Capacity Management - A Maturity Model
White Papers During times of economic stress, pressures on IT can become seemingly insurmountable. Requirements to "Ensure business services" and "Optimize availability" - challenging enough when budgets were more open, become extremely challenging.
[July 31, 2009, 1:21]
Top 10 Ways to Increase IT ROI Without Adding Staff
White Papers Today, IT managers are looking for alternative strategies to increase their IT ROI. This white paper outlines 10 specific strategies for increasing IT ROI. Tough economic times are upon us, and no one knows how long they may last.
[October 14, 2009, 0:00]
MOTOMESH Duo: A Next Generation Meshed WiFi Solution
White Papers Motorola's MOTO MESH Duo is a high performance, meshed WiFi solution designed to meet strict cost per square mile and ROI targets. MOTO MESH Duo is part of the MOTO wi4 portfolio of broadband wireless access technologies, and delivers a new level...
[August 15, 2009, 1:20]
Return on Investment for Composite Applications and Service Oriented Architectures: A Model for Financial Success and Enterprise Efficiency
White Papers The ability to lower the cost of integration while improving the leveragability of key software and business process assets are only a few of the reasons why the ROI of service-oriented architectures and composite applications is thought to herald...
[October 24, 2007, 1:00]
State of the Portal Market
White Papers The focus of this paper is to provide readers a comprehensive understanding of real-world deployment practices, trends and ROI anecdotes for enterprise portal technologies. In light of the current economic environment, many organizations are...
[March 18, 2009, 20:16]
Google results exceed profit, revenue estimates
News Advertisers invested where the ROI (return on investment) was highest — in other words, online," he said. For the last quarter of 2008, Google followed the example of Apple and IBM, not Microsoft and Intel, reporting financial results above...
[January 23, 2009, 7:46]
Recession Proofing the Management of Telecom
White Papers TEM services are able to demonstrate hard dollar savings to executive leadership with a Return On Investment (ROI) that is both tangible and lasting. The current economic downturn has reinforced the need for companies to optimize services and...
[September 19, 2009, 1:22]
The Future Sales Force - A Consultative Approach
White Papers Does your CRM or contact management system tie your consultative sales, ROI analysis, and proposal production processes together? Microsoft Dynamics provides powerful software that helps organizations drive down costs, improve operations, retain...
[August 10, 2009, 13:50]
Portals: Opening new doors to business
News We've had to do a lot of justification around ROI, and you have to work with the executives on their level," says myHalliburton.com programme manager Brandon Lackey. In many cases, this has led to a clearly demonstrable return on investment (ROI...
[January 5, 2004, 14:55]
The Total Economic Impact of the Altiris Total Management Suite Software
White Papers In December 2007, Altiris commissioned Forrester Consulting to examine the total economic impact and potential Return On Investment (ROI) enterprises may realize by deploying Altiris Total Management Suite (TMS).
[August 5, 2009, 1:21]
Zend and the art of PHP
News Once companies have the technology in place, they've found that deployment of Zend's products have further improved their ROI due to reduced time-to-market, ease of use, a short learning curve, productivity gains, and runtime performance.
[May 10, 2002, 16:17]
Is Column-based Relational Analytics a Database Cash Cow?
Blog Pledereder was obviously full of the expected corporate messages, so let’s gloss over favourites like speed, flexibility, manageability and ROI and suggest that the lower load latency for large data loads capability stands out as a newer area of...
[February 23, 2009, 8:34]
Bergen's CTO: Why we moved to Linux
News What sort of ROI over what period are you looking at? Most of the major Norwegian cities have economic problems, so it's always important to us to see if we are delivering our services in the best possible way.
[June 15, 2004, 17:55]
Get your filthy hands off my code!
Blog According to the Standish Group, businesses lose over £200bn annually in software-related downtimes and 41 per cent of IT projects fail to deliver the expected business value and return on investment (ROI).
[November 25, 2008, 14:01]
File-Based Content Distribution Management Has Immediate ROI: The Real Cost of Physical Media Distribution
White Papers With the current economic climate at the degree it's at today, moving to digital media distribution is no longer just about speed, efficiency and security, it's about saving significant money, immediately.
[March 7, 2009, 0:25]
ROI of Outsourcing Information Technology
White Papers In today's economic environment, companies of all sizes need to re-evaluate how they do business, with acumen for finding cost-cutting savings and productivity increases. Most areas outside a "Core" competency of the business are evaluated for...
[July 14, 2009, 1:19]
The Total Economic Impact of BMC's Service Impact and Event Management Solutions
White Papers In April 2006, BMC Software commissioned Forrester Research to examine the financial impact and potential Return On Investment (ROI) an organization might realize from implementing BMC Service Impact and Event Management solutions.
[November 8, 2006, 0:00]
Firms fail to recognise Web 2.0 cost-saving potential
News Companies are therefore more inclined to spend on those applications where the returns on investment (ROI) are obvious, he said. However, for areas where the ROI is unclear and intangible, such as customer experience, Web 2.0 applications have...
[May 1, 2009, 9:53]
