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AABox Service Level Agreement (SLA)
White Papers The AABox Service Level Agreement (SLA) guarantees the network/equipment reliability and performance. This Service Level Agreement (SLA) applies to customers of AABox's web hosting, reseller, dedicated server, co-location, e-commerce, high speed...
[January 1, 1970, 0:59]
SLA 101: What To Look For In A Service-Level Agreement
White Papers One of the biggest differences among providers of security services is the Service-Level Agreement (SLA). This paper will dive deep into the various aspects of the SLA and attempt to explain in details what the SLA should contain and why each of...
[January 1, 1970, 0:59]
Service Level Agreement (SLA) Boot Camp
White Papers Service Level Agreements or "SLA's" are tricky but useful mechanisms for managing the risk of an on-going relationship with IT service providers. Unfortunately, most SLA's that show up in service contracts as worthless, cosmetic paper additions.
[January 1, 1970, 0:59]
Policy And Procedures: Help Desk Service Level Agreement (SLA)
White Papers To ensure the best possible support, the Help Desk provides NJCU Faculty and Staff with this Service Level Agreement outlining specific services, priorities, and responsibilities related to the support of technology.
[January 1, 1970, 0:59]
The Five Critical SLA Questions: What You Need To Know Before You Define Your Managed File Transfer Service Level Agreements
White Papers A Service Level Agreement (SLA) is a formal, negotiated agreement that spells out the level of service that will be delivered from a service provider to its customer. Are you now looking at an SLA commitment?
[January 1, 1970, 0:59]
Service Level Definitions Implementation Agreement
White Papers They are suitable for reference by network Service Level Agreement (SLA) documents established between the network service provider and the customer. They also are suitable for reference by SLA documents established between network service providers.
[January 1, 1970, 0:59]
ServiceCenter - Service Level Management: Track And Measure IT Performance
White Papers A service level agreement (SLA) can be either internal (between departments within the same organization) or external (between an organization and a vendor). This white paper explains how ServiceCenter Service Level Management tool effectively...
[January 1, 1970, 0:59]
Mapping Between QoS Parameters And Network Performance Metrics For SLA Monitoring
White Papers Service Level Agreement (SLA) is a formal negotiated agreement between a service provider and a customer. The service level management (SLM) is the integrated management of all functionalities in the SLA life cycle.
[January 1, 1970, 0:59]
Trend Micro Virus Response Service Level Agreement
White Papers The Trend Micro Virus Response Service Level Agreement (SLA) offers customers a penalty-backed commitment that pattern files for detecting new viruses will be delivered within two hours from the time a virus case is submitted.
[January 1, 1970, 0:59]
How Do You Manage Service Level Management?
White Papers An agreement that defines the uptime, performance, and operational characteristics of an end-to-end service (which may contain many CLA's ) might be considered and SLA. Creating an effective SLA that really addresses the functionality required can...
[January 1, 1970, 0:59]
7 Ideas For Negotiating A Smarter SLA
White Papers If one has been unlucky enough to spend time combing through a service level agreement because of a problem with a service provider, one will already know this: Negotiating and then enforcing the SLA can be one of the biggest headaches of an...
[January 1, 1970, 0:59]
Template-Based Automated Service Provisioning - Supporting The Agreement-Driven Service Life-Cycle
White Papers Deriving detailed resource quantities from arbitrary SLA specifications is a difficult task and requires detailed models of algorithmic behavior of service implementations and capacity of a - potentially heterogeneous - resource environment, which...
[January 1, 1970, 0:59]
Skype Tries To Regain Business Users' Trust
News Many telecoms services offer business customers a service level agreement (SLA) to give assurance that this sort of thing will not happen. However, argued Oberg, Skype is "clearly not a telco" and is therefore unable to offer an SLA.
[December 12, 2007, 7:41]
SLA Management
White Papers A service level agreement (SLA) is a contract between a service provider and a customer. Here the service provider may be an Internet service provider, a telecommunications carrier, or any company that provides outsourcing services.
[July 2, 2008, 17:43]
SLA Admission Controller For Reliable MPLS Networks
White Papers This paper introduces a reliability conscious Service Level Agreement (SLA) based admission controller for data networks. Previous research on optimal SLA admission control is discussed, especially the modeling of the admission control problem as a...
[January 1, 1970, 0:59]
Closing The Loop In Service Level Management: Measuring Success In The Customer’s Terms
White Papers Service Level Agreement (SLA) stipulates minimum levels of service. For the service provider, meeting the terms of an SLA help build customer loyalty. But violating an SLA can be costly - both in terms of lost revenue and lost customers.
[January 1, 1970, 0:59]
HP OpenView - Service Quality Management
White Papers This white paper explains what service quality management and service level agreement (SLA) management are and why they are now getting more and more attention in the industry. The paper also demonstrates how the main product features, as well as...
[January 1, 1970, 0:59]
Service Level Agreements - Sample Agreements, Reports, And Checklists
White Papers The following Service Level Agreement (SLA) is between the Order Processing Department, referred to as the client and the Information Technology Department (IT). A SLA summary report will be distributed on the 15th workday of each month.
[January 1, 1970, 0:59]
SLA-Based Coordinated Superscheduling Scheme And Performance For Computational Grids
White Papers The Service Level Agreement (SLA) based grid superscheduling approach promotes coordinated resource sharing. This paper presents a market-based SLA coordination mechanism. The SLA model is based on a well known contract net protocol.
[January 1, 1970, 0:59]
The Problem With Service Level Agreements
White Papers A good Service Level Agreement (SLA) should provide a sound basis for two parties to work together. In practice, the SLA often causes more harm than it does good - it is not unknown for a supplier to ignore faults on a critical service in favour of...
[January 1, 1970, 0:59]
