Asia-Pacific: Metrics For Service Level Agreements (SLAs)
White Papers This webcast will provide an overview on how to select metrics for an SLA, types of metrics that should not be used, how many metrics are appropriate for an SLA, and sources of data for metrics.
[August 28, 2004, 0:00]
Service Level Agreements And QoS Delivery In Mission Oriented Networks
White Papers This paper provides recommendations for implementing SLAs, creating SLA processes and roles, and selecting SLA metrics to be used by Global Information Grid (GIG) User Communities and Network Service Providers.
[August 9, 2006, 0:00]
Don't Leave Risk Management To Chance
News This is not only going to be the actual fact — e.g.does the application/service conform to any Service Level Agreement (SLA) — but also how the service is perceived by the end users. An SLA might. For more, click here.deal of information collected...
[October 4, 2005, 16:00]
NimBUS For SLA Monitoring And Reporting
White Papers The NimBUS for SLA Monitoring and Reporting solution monitors Operations and business service levels against SLA metrics and forecasts violations with warning alerts. The solution provides a graphical interface for defining SLA parameters, i.e...
[July 10, 2007, 0:00]
Proxima Technology Helps ONE To Deliver Superior Cellular Service
White Papers Proxima Technology's SLA Manage for Teradata allows Connect Austria to monitor essential metrics within their Teradata warehouse. Proxima Technology Inc.has announced that ONE, the third largest, and fastest growing cellular company in Austria, has...
[July 15, 2004, 0:00]
Creating Performance-based SAN SLAs
White Papers However, a SAN SLA must encompass performance and resource usage metrics as well. Storage Area Networks (SANs) play an increasingly critical role in application performance and the function of information throughout an enterprise.
[November 6, 2006, 23:00]
Perpetual Enterprise Management Service (PEMS) For Next Generation SOA-Based Command & Control Systems
White Papers As SOA and Web technologies proliferate, a service is required that collects and correlates business logic, platform, and network component metrics for problem analysis, resolution, and SLA establishment.
[July 6, 2007, 0:00]
Peopleclick Proactively Manages Service Levels With Mercury Interactive Topaz
White Papers This provides Peopleclick with the full functionality of the Application Management platform in a hosted environment, and enables them to proactively monitor service levels against business objectives using Mercury Service Level Management and...
[June 25, 2004, 0:00]
A Black-Box Approach For Web Application SLA
White Papers This paper presents an approach to Web application SLA, based on profiling and geared at black-box server components, which allows to express SLAs using application-level metrics, such as request rates.
[August 23, 2006, 0:00]
On The Monitoring Of Contractual Service Level Agreements
White Papers The aim of this paper is to bring to the system designer's attention the fundamental issues that monitoring of contractual SLAs involves SLA specification, separation of the computation and communication infrastructure of the provider, service...
[July 15, 2004, 0:00]
Tech Teams Failing On Quarter Of In-house SLAs
News This SLA failure can result in poor performance for business applications within different business units. Other effects of SLA failure cited by respondents include a negative effect on external customer satisfaction and a slowing of production.
[June 24, 2008, 9:07]
Measure Help Desk Performance More Effectively
White Papers After reading the chapter you'll know the following:The purpose of a Service Level Agreement (SLA)Common help desk performance metricsHow to correctly interpret help desk metricsHow to report help desk results in business termsHow you can use...
[May 16, 2006, 0:00]
A Component-Based Approach To SLA Monitoring In Premium IP Networks
White Papers Monitoring information, related to a specific Service Level Agreement, are so retrieved from the network and provided to the user application, by collecting and appropriately combining performance metrics and measures in an SLI document instance.
[July 16, 2004, 0:00]
Policy Based SLA Management In Enterprise Networks
White Papers This paper explores a scheme to enable a network administrator to manage and configure DiffServ networks from a central location and also abstract away the specific details of device configuration, and allow him/her to express the management of...
[July 16, 2004, 0:00]
Measuring The Service - Metrics For Service Level Management (SLM) And Service Level Agreements (SLAs)
White Papers Basic to any Service Level Agreement (SLA) is the requirement to, actually measure the level of service that is being delivered. However, there are hundreds, or even thousands of possible variables, that could be measured.
[August 14, 2007, 0:00]
The Critical Role Of Service Level Metrics In An Outsourcing Transaction
White Papers One of the most important management tools in any outsourcing arrangement is a Service Level Agreement, or SLA. Under an SLA, the service provider is required to meet a minimum, measurable standard of performance.
[August 26, 2006, 0:00]
