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SLA Based Job Scheduling: A Case Study On Policies For Negotiation With Resources
White Papers This paper presents work on an EPSRC e-Science project whose purpose is to investigate the effects of SLA based approaches for parallel computing job scheduling. The authors considered a coordinator based architecture, where the Coordinator forms...
[August 4, 2006, 0:00]
AABox Service Level Agreement (SLA)
White Papers The AABox Service Level Agreement (SLA) guarantees the network/equipment reliability and performance. This Service Level Agreement (SLA) applies to customers of AABox's web hosting, reseller, dedicated server, co-location, e-commerce, high speed...
[August 23, 2006, 0:00]
SLA Calculus For End-to-End QoS Of TCP-Based Applications In A Multi-Domain Environment
White Papers To this end, the authors construct an analytical model that provides a so-called SLA calculus, i.e.a mapping between per-domain network QoS parameters defined in the involved Service Level Agreements (SLAs) and end-to-end QoS metrics like response...
[August 4, 2006, 0:00]
SLA Trading Strategies
White Papers This paper discusses the concept of SLA trading, its position in SLA framework and its strategic meaning for Internet economy and providers. SLA trading can be seen in the long term a key factor towards a market and business driven multiservice...
[July 29, 2004, 0:00]
SLA Design From A Business Perspective
White Papers A method is proposed whereby optimal values for Service Level Objectives (SLOs) of an SLA can be chosen through a business perspective. Business considerations are brought into the model by including the business losses sustained when IT components...
[August 4, 2006, 0:00]
SLA Metrics
White Papers That is a hard question, and like so many other SLA -related questions, many of the details of the answer will depend upon the context of your specific situation. With that disclaimer on the table, this paper looks at the question of SLA metrics.
[July 26, 2007, 0:00]
SLA 101: What To Look For In A Service-Level Agreement
White Papers One of the biggest differences among providers of security services is the Service-Level Agreement (SLA). This paper will dive deep into the various aspects of the SLA and attempt to explain in details what the SLA should contain and why each of...
[August 23, 2006, 0:00]
Traffic Performance/SLA Measurements For Wireless Networks
White Papers Such metrics will be useful for trouble detection, handoff or admission control, planning and engineering, or SLA management. This paper provides a digest of useful information related to existing, planned, and/or necessary metrics for traffic...
[August 26, 2004, 0:00]
SLA Terminology
White Papers SLM is often mistakenly equated with Service-Level Agreements (SLA), but the two are different. Service level management is an ill-defined concept, riddled with acronyms that are tossed about without a proper definition of underlying terms.
[August 10, 2006, 0:00]
The Five Critical SLA Questions: What You Need To Know Before You Define Your Managed File Transfer Service Level Agreements
White Papers A Service Level Agreement (SLA) is a formal, negotiated agreement that spells out the level of service that will be delivered from a service provider to its customer. Are you now looking at an SLA commitment?
[January 30, 2008, 23:00]
Increase Customer Retention Through Proactive SLA Management
White Papers After a broad look at SLAs and how they're being used, this Webcast focuses on three of the critical concerns that must be addressed when developing an SLA. View this Webcast as two top technology experts describe how SLAs are affecting today's IT...
[January 30, 2008, 23:00]
A Framework For Dynamic SLA-Based QOS Control For UMTS
White Papers This paper first constructs such a framework and then describes how dynamic SLA-based control can be used to achieve end-to-end QoS in a wired and wireless (UMTS) environment. The proposed framework, which is an extension to the IST CADENUS project...
[August 10, 2006, 0:00]
Engineering An SLA Checker Using MDA Technologies
White Papers This paper describes the motivation and experience in applying additional MDA technologies, including the Java Meta-data Interface (JMI) mapping and an OCL evaluator, to the automated generation of a software component for detecting SLA violations...
[August 8, 2006, 0:00]
MOM 2005 SLA Scorecard For Exchange
White Papers Back in November 2005, Microsoft released its answer to the need for measuring the service delivery of Exchange, namely the MOM 2005 SLA Scorecard for Exchange. Essentially, this scorecard gives a person a dashboard from which the person can see...
[August 9, 2006, 0:00]
How To Configure Remedy Flashboards For Remedy Service Level Agreements (Remedy SLA)
White Papers This paper will take the reader through the process of configuring Flashboards 6.0 for use within the Remedy SLA application. The paper will explain the procedure of installing components, as well as provide configuration guidelines and...
[August 23, 2006, 0:00]
ProactiveNet Hones SLA Management
White Papers ProactiveNet added an SLA guidance wizard that helps users better define SLAs. ProactiveNet 7.0 goes toe-to-toe with Mercury's products through a new, re-architected Web recorder and transaction playback function that integrates technology from Segue.
[December 10, 2006, 23:00]
A Black-Box Approach For Web Application SLA
White Papers This paper presents an approach to Web application SLA, based on profiling and geared at black-box server components, which allows to express SLAs using application-level metrics, such as request rates.
[August 23, 2006, 0:00]
Self-Adaptive SLA-Driven Capacity Management For Internet Services
White Papers For this purpose, the author present a dynamic capacity management framework based on an optimization model, which links a cost model based on SLA contracts with an analytical queuing-based performance model, in an attempt to adapt the platform to...
[August 4, 2006, 0:00]
A House-on-the-Hill Guide To Categories And SLA Management
White Papers SupportDesk has the flexibility to match the conditions of whatever Service Level Agreements (SLA's) are needed, and to categorise calls by whatever terminology and coding that may be required. This paper aims to provide a guide to some of the...
[August 4, 2006, 0:00]
Design And Experimental Implementation Of A Hybrid Optical Performance Monitoring System For In-Service SLA Guarantee
White Papers This paper presents an experimental, in-service optical performance monitoring system, which is hybrid in nature due to the use of both spectral (optical signals) and time -domain (digital) measurements to guarantee Service Level Agreements (SLA).
[August 4, 2006, 0:00]
