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The Structure And Management Of Service Level Agreements In Networks
White Papers The paper proposes a structure for quality-of-service (QoS)-centered service level agreements (SLA), and a framework for their real-time management in multiservice packet networks. The SLA is structured to be fair to both parties, the service...
[July 16, 2004, 0:00]
XML And Web Services At The Service Of Service Level Agreements For Uniform Network And Systems Management
White Papers On the other hand, Service Level Agreements for service quality (QoS) assurances are being a hot and complex research topic in both the network management and eCommerce fields. The paper follows a tutorial like approach in introducing the reader to...
[August 9, 2006, 0:00]
Learn How Batch Impact Management And BMC CONTROL-M/Forecast Achieves Business Service Management And Service Level Agreements
White Papers The presenter of this webcast explains how BMC CONTROL-M/Batch Impact Manager and BMC CONTROL-M Forecast helps companies ensure that Batch Services complete within specified deadlines to meet existing and future Service Levels.
[June 6, 2007, 0:00]
Service Level Management Assessment And Planning
White Papers This service will design a Service Portfolio, develop detailed service descriptions for IT services, and develop Service Level Agreements (SLA) for major, mission-critical services that are well-defined, measurable, and in a negotiable state, that...
[November 5, 2003, 23:00]
Managing Service-Level Agreements With C.A.R.E.
White Papers Service-level management (SLM), with its associated automated tools and methodologies, has emerged as an effective means of ensuring that service level objectives are being met. As corporate IT departments are increasingly taking on the role of an...
[July 31, 2004, 0:00]
Predictive Adaptation For Service Level Agreements On The Grid
White Papers In support of this the paper proposes a Service Level Agreement (SLA) management system including resource reservation and run-time adaptation. Users of Grid systems often need to attach Quality of Service (QoS) information such as time or...
[August 23, 2006, 0:00]
Deploying Service-Level Management In An Enterprise Network Environment
White Papers Expectations need to be clearly stated, and SLCs and a Service-Level Agreements (SLA) need to be in place to deliver these services. Using this as a guideline, users should now be able to deploy the CiscoWorks2000 SMS to efficiently configure SLCs...
[December 3, 2003, 23:00]
The Increasing Role Of Service Level Agreements In B2B Systems
White Papers The provider consumer relationship is encapsulated within a Service Level Agreement (SLA). Service Orientated Architectures (SOA) will support a dynamic market in commodity services and enable business to drive down costs and respond faster and...
[August 8, 2006, 0:00]
Efficiently Deliver On Your Service Level Agreements Using IBM Tivoli Solutions
White Papers This framework is based on the Information Technology Infrastructure Library (ITIL) and helps businesses progress in their IT maturity from IT operational management applications to the IT service management platform and finally to IT process...
[April 21, 2007, 0:00]
Capturing Adaptive B2B Service Relationships Management Through A Generalized SLA Information Model
White Papers Service Level Agreements for service quality assurances are being a hot and complex research topic in both the network management and eCommerce fields. Service contracts are specified through Service Level Agreements (SLAs), which represent an...
[August 23, 2006, 0:00]
Requirements V1 Part 2 Privacy Metrics And Service Level Agreements
White Papers This deliverable D1.1.b part2 titled "Privacy Metrics and Service Level Agreements" is an application independent study, illustrated by a case, on the design of service level agreements for privacy management, including the metrics needed for cost...
[August 8, 2006, 0:00]
HP Launches Security Products
News It provides an enterprise view and security governance framework for service-level agreements, operations-level agreements and policies, processes and procedures. A second component is the Information Security Service Management (ISSM) reference...
[June 22, 2007, 14:47]
Avoiding Seven Common Pitfalls Of Service Level Agreements: Gaining Greater Value And Reducing Costs
White Papers In increasingly complicated and distributed world, Service Level Agreements (SLAs) are becoming an ever more critical tool for defining, measuring and managing the performance of services that comprise companies.
[March 16, 2006, 23:00]
The Overlooked Process - SLM
White Papers Service Level Management is the process of planning, coordinating, drafting, agreeing, monitoring and reporting on Service Level Agreements (SLAs), and the ongoing review of actual service achievement to ensure that the required and cost...
[November 22, 2004, 23:00]
Service Level Management: Mastering Concepts & Strategies
White Papers Developing and implementing a Service Level Management (SLM) methodology and associated Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) can be among the most challenging, time-intensive tasks that you will undertake in your...
[August 28, 2004, 0:00]
Centauri And ITIL - Centauri Support For ITIL Service Delivery
White Papers Centauri Business Service Manager underpins ITIL Service Level Management (SLM) and allows IT organizations to maintain and improve business aligned IT service quality. It ensures service level agreements (SLAs), operational level agreements (OLAs...
[August 1, 2004, 0:00]
Web Services On Demand: WSLA-Driven Automated Management
White Papers This paper describes a framework for providing customers of Web services differentiated levels of service through the use of automated management and Service Level Agreements (SLAs). The framework comprises the Web Service Level Agreement (WSLA...
[August 23, 2006, 0:00]
Proactive Service Level Management With SLM Express
White Papers To provide holistic service level management (SLM) for the entire business, IT must manage from a business process perspective - meaning they must proactively manage IT components as they relate to the business process and customer expectations.
[October 30, 2004, 0:00]
Asia-Pacific: An Introduction To Service Level Management (SLM)
White Papers Fundamentally, Service Level Management is about IT meeting the needs of its users and the business. Service Level Agreements (SLAs) are a key part of SLM, but they are just a part. This webcast will provide an overview on what Service Level...
[August 28, 2004, 0:00]
SLA Terminology
White Papers Service level management is an ill-defined concept, riddled with acronyms that are tossed about without a proper definition of underlying terms. SLM is often mistakenly equated with Service-Level Agreements (SLA), but the two are different.
[August 10, 2006, 0:00]
