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Best Practices For Service-Level Management
White Papers But service-level management (SLM) is often the most misunderstood aspect of infrastructure management: IT operations often see SLM as another name for infrastructure performance management. Many service-level agreements (SLAs) are crafted from...
[July 10, 2007, 0:00]
Business Service Management Best Practices Webinar
White Papers In this webcast, one will learn how Mercury's BTO solutions can help one to implement Service level management and system availability management according to Business Service Management (BSM) best practices.
[April 19, 2006, 0:00]
Implementing The ITIL Framework
News When people turn to you for help in improving IT service management, suggest that they implement ITIL best practices. ITIL best practices cover five service support processes: What we found was that we were doing more things consistently with best...
[November 1, 2002, 15:52]
Business Impact Analytics: Bridging Business Continuity And IT Management
White Papers The Information Technology and Infrastructure Library (ITIL) documents best practices for IT Service Management, including service support and service delivery. Service delivery processes consist of service level management, availability management...
[January 2, 2007, 23:00]
IT And Business Alignment: Best Practices In Business Service Management
White Papers This paper examines the current status of information technology (IT) and business process alignment, and describes several key best practices. The most directly linked of the capabilities evaluated included change management, service-level-driven...
[August 21, 2004, 0:00]
Meeting Your CM Goals Through ITIL
White Papers IT Infrastructure Library (ITIL) is an integrated set of guidelines and common terminology for Service Management best practices that was first developed by the British government. It describes best practices at a high level, providing guidance on...
[November 24, 2004, 23:00]
Ontario Hydro And WORLDSPAN
White Papers Both companies were among those recognized as winners of the 1999 BMC Software Best Practices in Enterprise Management Awards. Service Level Agreements (SLAs) enhance application service level management, the process that helps ensure the...
[May 16, 2004, 0:00]
Building A Winning Service Desk
White Papers As the ITIL best practices suggest, IT Service Desk, must have having access to known errors and resolution data. The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT...
[March 16, 2006, 23:00]
Moving IT Asset Management From Chaos To Value: Five Stage Process For Evolving IT Asset Management
White Papers Caught between cost and compliance, service levels and outsourcers, IT organizations must take a step back and fully evaluate their asset and service management practices - and make a deliberate effort to evolve those practices to deliver a...
[May 4, 2007, 0:00]
SunTone Certification Strengthens SP's Market Potential
White Papers The key business challenges were to continue meeting customers' demanding service level agreements (SLAs), independent certification that COLT eBusiness utilizes best practices and has high quality standards for service delivery.
[December 15, 2004, 23:00]
IT Services Management Service Brief: ITSM Assessment
White Papers A primary focus of IT Service Management (ITSM) is the application of IT best practices (founded in ITIL) to enable IT to be a more effective service provider across the enterprise to satisfy the organization's business requirements.
[April 19, 2006, 0:00]
Avoiding Seven Common Pitfalls Of Service Level Agreements: Gaining Greater Value And Reducing Costs
White Papers There are best practices and guidelines that experienced service providers and service recipients use in creating and managing service levels. A good source of information for these practices is the IT Infrastructure Library (ITIL), which offers a...
[March 16, 2006, 23:00]
Moving IT Service Management From Chaos To Value: Five Stage Process For Evolving Service Management
White Papers The IT Evolution Model is meant to be used as a suggestive model for implementing the best practices for service management. Each stage is characterized by a set of processes for delivering best practices, using both de facto standards such as ITIL...
[November 16, 2006, 23:00]
Moving IT Service Management From Chaos To Value: Five Stage Process For Evolving Service Management
White Papers The IT Evolution Model is meant to be used as a suggestive model for implementing the best practices for service management. Each stage is characterized by a set of processes for delivering best practices, using both de facto standards such as ITIL...
[November 16, 2006, 23:00]
Service Level Management In The Data Center
White Papers This document presents a basic definition of SLM, details the SLM process, and provides best practices for using SLM. Service Level Management (SLM) provides the methodology and discipline for measuring overall system performance parameters and...
[May 4, 2004, 0:00]
Managing Java Performance Across The Application Life Cycle
White Papers Additional in-depth interviews with IT executives were also conducted with 11 companies to understand best practices for managing application service. The white paper will explain the study's key findings and illustrate how best practices...
[August 4, 2006, 0:00]
International Network Services Case Study: Global Logistics Organization
White Papers Therefore, while this organization is already a market leader, at a strategic level, management was looking to improve the efficiency and effectiveness of the IS organization by adopting best practices and industry standards, namely Information...
[July 29, 2004, 0:00]
Business Driven Prioritization Of Service Incidents
White Papers IT Management frameworks such as ITIL provide best practices and processes that support the IT function in this transition. This paper focuses on one of the various cross-domain processes documented in ITIL involving the service level, incident...
[March 14, 2006, 23:00]
The What, Why, And How Of Master Data Management
White Papers This paper explains what MDM is, why it is important, and how to manage it, while identifying some of the key MDM management patterns and best practices that are emerging. The pain that organizations are experiencing around consistent reporting...
[March 31, 2007, 0:00]
Continuous Data Protection: Business Continuity For The Era Of Networked Storage
White Papers CDP greatly simplifies the backup/restore process, ease the administrator’s burden when making a “routine” restore, erase the management worry of what would happen in the event of a major restore event, and ensures compliance with Service Level...
[March 14, 2004, 23:00]
