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Service Level Management Route To Value: A Path To Effective Business Service Management
White Papers This paper explores the need for a Service Level Management solution, as well as the criteria needed for that solution to operate effectively while contributing to an organization's ability to achieve Business Service Management (BSM).
[May 9, 2005, 0:00]
Service Level Management: A Path To Effective Business Service Management
White Papers This paper explores the need for a service level management solution, as well as the criteria needed for that solution to operate effectively while contributing to an organization's ability to achieve Business Service Management (BSM).
[August 9, 2006, 0:00]
Aligning Business And IT Using Service Level Management
White Papers Join this Webcast as Lisa Erickson-Harris from Enterprise Management Associates discusses service level management, and how adopting a solid SLM methodology can help you intelligently set and manage priorities to support your organization's...
[August 1, 2004, 0:00]
Achieving IT/Business Alignment Fulfilling The Promise Of Service Level Management
White Papers Even when IT operations are running smoothly few, enterprises can effectively measure the performance of their IT infrastructure in a manner that permits them to determine if they are truly meeting their service level objectives (SLOs) and...
[November 30, 2004, 23:00]
Learn How Batch Impact Management And BMC CONTROL-M/Forecast Achieves Business Service Management And Service Level Agreements
White Papers The presenter of this webcast explains how BMC CONTROL-M/Batch Impact Manager and BMC CONTROL-M Forecast helps companies ensure that Batch Services complete within specified deadlines to meet existing and future Service Levels.
[June 6, 2007, 0:00]
Aligning Business And IT Using Service Level Management
White Papers The MAINVIEW AutoOPERATOR for CICS makes application management an automated operation across multiple environments. With the capability to easily generate management rules and its comprehensive alert management techniques, MAINVIEW AutoOPERATOR...
[October 30, 2004, 0:00]
SRA Offers Service At A Higher Level With AllFusion Process Management Suite
White Papers AllFusion Process Management Suite allows SRA to improve the quality and efficiency of the service offered to its most valued asset-its customers. SRA) is an IT firm that provides services and solutions to business and government customers.
[May 26, 2004, 0:00]
Service Level Management Assessment And Planning
White Papers This service will articulate, qualify, quantify, and document IT services to align to business customers/users requirements to allow IT to deliver consistent services that meet customer/end-user requirements.
[November 5, 2003, 23:00]
Interactive Alerting Applications - The Basis Of An Effective Business Service Management Strategy
White Papers These processes and applications are responsible for ensuring the company does not suffer severe IT service outages.of the participants identified significant gaps in the existing processes including poor event assignment, misdirected events due...
[September 15, 2004, 0:00]
Swing Into Business Service Management: Seven Strategies For Enabling IT To Activate The Business
White Papers This white paper reviews how IT organizations can become more responsive to business needs, and accelerate the business by following the same steps that people would use when trying to improve the way they play golf.
[August 4, 2005, 0:00]
Service At The Highest Level With MySAP Customer Relationship Management
White Papers The mySAP Customer Relationship Management (mySAP CRM) interaction center forms the basis of the Loewe customer-care center. With the mySAP CRM implementation, Loewe created the foundation for an enterprise-wide solution based on the mySAP Business...
[November 28, 2005, 23:00]
Perpetual Enterprise Management Service (PEMS) For Next Generation SOA-Based Command & Control Systems
White Papers These new systems do not have 'end-to-end' monitoring and reporting capabilities to establish realistic Service Level Objectives (SLO) and Agreements (SLA) that are needed to support this concept. As SOA and Web technologies proliferate, a service...
[July 6, 2007, 0:00]
KBC Drives Management Of Service Levels
White Papers The challenge was to provide a superior level of IT operational excellence including monitoring and management of IT infrastructure. With BMC Event Manager, KBC was able to achieve the desired centralized monitoring capability with local control of...
[September 16, 2005, 0:00]
WilTel Communications: Network Management Portal Empowers Wholesale Customers With Unprecedented Operational Visibility To Cut Costs, Improve Service Levels
White Papers WilTel Communications through its operating subsidiary Williams Communications, LLC, provides voice, data, video, and IP services to carrier-class customers, such as telecommunications and media companies, for whom bandwidth is either the primary...
[September 16, 2004, 0:00]
Asia-Pacific: An Introduction To Service Level Management (SLM)
White Papers Fundamentally, Service Level Management is about IT meeting the needs of its users and the business. This webcast will provide an overview on what Service Level Management (SLM) is, the key elements of an SLM programme, how to develop and implement...
[August 28, 2004, 0:00]
Peopleclick Proactively Manages Service Levels With Mercury Interactive Topaz
White Papers Fueled by a mission-critical emphasis on service-level management (SLM), Peopleclick recently began using Mercury Managed Services for Business Availability Center" (formerly Topaz Managed Services). This provides Peopleclick with the full...
[June 25, 2004, 0:00]
Concord Selected By Bayer For Application And Service Management
White Papers For each of its internal customers, Bayer Business Services signs Service Level Agreements for each application utilized, and the new Concord solution will be implemented in order to automate the monitoring and management of these applications.
[September 20, 2005, 0:00]
BMC Claims Lead In Service Management
News BMC Software made another move into the business service management (BSM) space on Monday with the launch of the latest version of its Atrium Configuration Management Database (CMDB), and a new Automated Discovery product.
[May 15, 2006, 13:20]
Implementing Service Level Management: Practical Guidelines For The IT Support Organization
White Papers The only way IT Service organizations can continue to hit the moving target of supporting business needs is by having Service Level Management (SLM) in place. Service Level Management is the over-riding principal that allows businesses to achieve a...
[September 15, 2004, 0:00]
Implementing The ITIL Framework
News Today's business environment demands that IT be more attentive to customer requests by delivering quality solutions and aligning with the business objectives -- in other words, to focus on service management.
[November 1, 2002, 15:52]
