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Service Level Management - Helping IT Support Business
White Papers The InfoVista Service Level Management Solution provides the business visibility and high-level status needed to meet the needs of both business and IT managers. Although InfoVista stops short of providing only a few out-of-the-box SLM functions...
[August 1, 2004, 0:00]
Service Level Management (SLM) 101: A Primer For Enterprise IT Professionals
White Papers Service Level Management (SLM) helps enterprises make sure that the key targets for service success--such as performance, quality, or number of transactions--are being met. The ability to maintain competitive, consistent levels of business and IT...
[December 4, 2006, 23:00]
SAS IT Service Level Management - Prove Your IT Department Is Providing Value
White Papers This webcast explains SAS IT Service Level Management, a comprehensive solution that enables one to collect and analyze IT performance measurements and compare them against service targets. IT needs a way to analyze service performance and...
[August 31, 2007, 0:00]
Government Systems Integrator Chooses EM7 To Provide Proactive Service Level Management For Mission-Critical IT Service Delivery
White Papers The Data Center Manager at CTC needed a better monitoring and management solution to improve service level management, operations and customer support. EM7 provides CTC with the level of visibility and control of their infrastructure that they need...
[August 9, 2006, 0:00]
Implementing Service Level Management: Practical Guidelines For The IT Support Organization
White Papers The only way IT Service organizations can continue to hit the moving target of supporting business needs is by having Service Level Management (SLM) in place. Service Level Management is the over-riding principal that allows businesses to achieve a...
[September 15, 2004, 0:00]
Aligning Business And IT Using Service Level Management
White Papers Join this Webcast as Lisa Erickson-Harris from Enterprise Management Associates discusses service level management, and how adopting a solid SLM methodology can help you intelligently set and manage priorities to support your organization's...
[August 1, 2004, 0:00]
Achieving IT/Business Alignment Fulfilling The Promise Of Service Level Management
White Papers Even when IT operations are running smoothly few, enterprises can effectively measure the performance of their IT infrastructure in a manner that permits them to determine if they are truly meeting their service level objectives (SLOs) and...
[November 30, 2004, 23:00]
SAS IT Service Level Management
White Papers Because of this disconnect, IT organizations are struggling to reconcile shrinking budgets with ever-expanding service expectations. As companies have become dependent on IT services and computer systems in general, it is ironic that they have...
[July 31, 2004, 0:00]
Aligning Business And IT Using Service Level Management
White Papers The MAINVIEW AutoOPERATOR for CICS makes application management an automated operation across multiple environments. With the capability to easily generate management rules and its comprehensive alert management techniques, MAINVIEW AutoOPERATOR...
[October 30, 2004, 0:00]
Service-Level Management
White Papers This document presents four basic steps to ensure Infrastructure Monitoring and Service Management. It's virtually impossible to successfully manage services without first monitoring infrastructure. Infrastructure Monitoring presents this...
[August 25, 2003, 0:00]
Enhanced Customer Service And Service Level Management At ACV/CSC
White Papers ACV-CSC, as internal service provider, has to be competitive compared to external IT service providers. Consequently operational efficiency, flexibility and manageability are key to offer a service that meets the requirements of our internal...
[July 23, 2004, 0:00]
SRA Offers Service At A Higher Level With AllFusion Process Management Suite
White Papers AllFusion Process Management Suite allows SRA to improve the quality and efficiency of the service offered to its most valued asset-its customers. With AllFusion Process Management Suite from Computer Associates, SRA has raised the standard for IT...
[May 26, 2004, 0:00]
Service Level Management Assessment And Planning
White Papers This service will design a Service Portfolio, develop detailed service descriptions for IT services, and develop Service Level Agreements (SLA) for major, mission-critical services that are well-defined, measurable, and in a negotiable state, that...
[November 5, 2003, 23:00]
Purdue University Calumet Delivers, Manages And Improves The Quality Of Their Services With IView Service Level Management
White Papers With the powerful Service Level modeling technology that iView is built on, he is able to measure contributions of services, detect violations of SLAs, hold his IT suppliers accountable and is able to predict supply and demand fluctuations.
[August 18, 2004, 0:00]
Service Level Management Buyer's Guide - 2nd Edition
White Papers Vantage is a comprehensive application performance management suite that is particularly appropriate for customers seeking granular coverage for SLAs. It is strongest in areas where application-based SLAs are dominant and ideally suited for the mid...
[March 2, 2005, 23:00]
Swing Into Business Service Management: Seven Strategies For Enabling IT To Activate The Business
White Papers Then it entails figuring out what level of player you want to become (defining your objective) and finally, it requires taking the necessary actions to get to that level (putting the right processes and technology in place to support that goal).
[August 4, 2005, 0:00]
Service Management Boosts Book Firm's Volumes
White Papers The data will also help when the service provider concludes external Service Level Agreements (SLAs) because it will determine how much money it can request for its services. Just by glancing at a chart generated from assyst, Publica Data staff can...
[July 29, 2004, 0:00]
Interactive Alerting Applications - The Basis Of An Effective Business Service Management Strategy
White Papers These processes and applications are responsible for ensuring the company does not suffer severe IT service outages.of the participants identified significant gaps in the existing processes including poor event assignment, misdirected events due...
[September 15, 2004, 0:00]
KBC Drives Management Of Service Levels
White Papers The challenge was to provide a superior level of IT operational excellence including monitoring and management of IT infrastructure. IBM, realizing that the limitations of the Tivoli suite of products would not allow them to address the specific...
[September 16, 2005, 0:00]
Service Level Management: Why You Should Care
White Papers In an era of government legislation, offshore outsourcing and internal demands for service, service level management IT organizations maximize their intrinsic value with service level management. Service Level Management provides the means to...
[November 22, 2004, 23:00]
