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Service Level Management: A CA IT Service Management Process Map
White Papers The journey of Service Level Management involves negotiating, defining, managing and improving the quality of IT services at an acceptable cost to the business. CA's IT Service Management (ITSM) Process Maps provide a clear representation of the...
[December 22, 2006, 23:00]
Government Systems Integrator Chooses EM7 To Provide Proactive Service Level Management For Mission-Critical IT Service Delivery
White Papers The Data Center Manager at CTC needed a better monitoring and management solution to improve service level management, operations and customer support. EM7 provides CTC with the level of visibility and control of their infrastructure that they need...
[August 9, 2006, 0:00]
Aligning Business And IT Using Service Level Management
White Papers Join this Webcast as Lisa Erickson-Harris from Enterprise Management Associates discusses service level management, and how adopting a solid SLM methodology can help you intelligently set and manage priorities to support your organization's...
[August 1, 2004, 0:00]
Achieving IT/Business Alignment Fulfilling The Promise Of Service Level Management
White Papers Even when IT operations are running smoothly few, enterprises can effectively measure the performance of their IT infrastructure in a manner that permits them to determine if they are truly meeting their service level objectives (SLOs) and...
[November 30, 2004, 23:00]
IT Services Management: A Description Of Service Level Agreements
White Papers Typically, this is done by Service Level Agreements (SLA's), which are formal written contracts developed jointly by the provider of services (IT) and its users. Against those objectives, IT can measure the service delivered as well as its own...
[August 1, 2004, 0:00]
SAS IT Service Level Management
White Papers Because of this disconnect, IT organizations are struggling to reconcile shrinking budgets with ever-expanding service expectations. As companies have become dependent on IT services and computer systems in general, it is ironic that they have...
[July 31, 2004, 0:00]
TechNet Webcast: How Microsoft IT Manages A Service-Oriented Architecture Using Existing Platforms (Level 200)
White Papers Architecture topics to be covered include access rights management, dynamic service selection, and composition and enforcement of service level agreements. As enterprises become aware of the benefits of moving to a Service-Oriented Architecture...
[March 31, 2007, 0:00]
IT Showcase Discussion-Leveraging Microsoft Windows XP Service Pack 2 Advanced Security Technologies For A More Secure Desktop-Level 200
White Papers The Microsoft IT deployment of Microsoft Windows XP Service Pack 2 involved over 65,000 desktop installations and the successful testing of over 200 internal Line-of-Business applications with Microsoft standard hardware configurations.
[October 19, 2004, 0:00]
TechNet Webcast: IT Showcase Discussion - Leveraging Microsoft Windows XP Service Pack 2 Advanced Security Technologies For A More Secure Desktop (Level 200)
White Papers The Microsoft IT deployment of Microsoft WindowsXP Service Pack 2 involved over 65,000 desktop installations and the successful testing of over 200 internal Line-of-Business applications with Microsoft standard hardware configurations.
[June 29, 2008, 0:00]
TechNet Webcast: SQL Server 2005 For The IT Professional (Part 6 Of 11): New Application Design Patterns For Scalability And Availability And The Operational Implications Of Service Broker (Level 200)
White Papers SQL Service Broker is an integral part of the database in Microsoft SQL Server 2005. This webcast presents what new data objects comprise Service Broker, what new SQL statements are needed to be known about, and how to manage it, secure it, and...
[July 5, 2008, 0:00]
Enhanced Customer Service And Service Level Management At ACV/CSC
White Papers ACV-CSC, as internal service provider, has to be competitive compared to external IT service providers. Consequently operational efficiency, flexibility and manageability are key to offer a service that meets the requirements of our internal...
[July 23, 2004, 0:00]
Purdue University Calumet Delivers, Manages And Improves The Quality Of Their Services With IView Service Level Management
White Papers With the powerful Service Level modeling technology that iView is built on, he is able to measure contributions of services, detect violations of SLAs, hold his IT suppliers accountable and is able to predict supply and demand fluctuations.
[August 18, 2004, 0:00]
TechNet Webcast: Administration And Management Of The Live Meeting Service (Level 200)
White Papers This webcast walk through administering and managing the Microsoft Office Live Meeting Service. It covers creating and managing user accounts; storage management; managing a Live Meeting Conference Center, including setting roles, policies, and...
[March 24, 2008, 23:00]
Service Level Management Buyer's Guide - 2nd Edition
White Papers Vantage is a comprehensive application performance management suite that is particularly appropriate for customers seeking granular coverage for SLAs. It is strongest in areas where application-based SLAs are dominant and ideally suited for the mid...
[March 2, 2005, 23:00]
Swing Into Business Service Management: Seven Strategies For Enabling IT To Activate The Business
White Papers Then it entails figuring out what level of player you want to become (defining your objective) and finally, it requires taking the necessary actions to get to that level (putting the right processes and technology in place to support that goal).
[August 4, 2005, 0:00]
Hospital Reduces PC Imaging Time By More Than 75 Percent, Increases Level Of Service
White Papers The hospital now uses Microsoft Systems Management Server 2003 and a custom-developed Web interface for remote reimaging of PCs. Central DuPage Hospital needed to decrease the time for reimaging computers when users faced issues.
[July 2, 2008, 0:00]
Managed Service Delivers Future-Proof IT Infrastructure For UK Accountancy Firm
White Papers It was also decided to upgrade some of the line of business applications -PEM wanted the new SQL Server version of Viztopia’s practice management software. Early in 2000, PEM’s IT department was worried that its ageing network was not providing the...
[December 7, 2003, 23:00]
Business Service Management: Veneer Or Vital Component?
Blog With this in mind, you might be forgiven for interpreting the term Business Service Management (BSM) as another layer of veneer over an already heavily managed set of applications in a typical installation.
[February 12, 2008, 9:55]
Capacity, Financial And Service Level Management: The IT Bermuda Triangle?
White Papers The three IT disciplines Service Level Management (SLM), Financial Management (FM) and Capacity Management (CM) form the core of an area of ITIL Service Management, namely Service Delivery. This paper presents a high-level overview of these 3...
[August 11, 2006, 0:00]
Integrating IT Service Management Processes For Unparalleled Synergy
White Papers Only Remedy IT Service Management for the Enterprise combines help desk, change, asset lifecycle, and service level management applications on a single platform - the Remedy Action Request System (AR System) service process management platform...
[February 2, 2006, 23:00]
