Previous
Service Level Management And Vendor Accountability
White Papers Service level management (SLM) was initially introduced as a way for service providers (SPs) to guarantee levels of service to service consumers (SCs). Today, SCs are increasingly using SLM principles to ensure that the service levels being...
[August 28, 2004, 0:00]
Service Level Management - Helping IT Support Business
White Papers The InfoVista Service Level Management Solution provides the business visibility and high-level status needed to meet the needs of both business and IT managers. Although InfoVista stops short of providing only a few out-of-the-box SLM functions...
[August 1, 2004, 0:00]
Service Level Agreement Management With Adaptive Coordination
White Papers Service Level Agreement Management in the telecommunications domain consists of a set of mechanisms for provisioning and monitoring services according to requirements given by either a customer or provider.
[November 25, 2007, 23:00]
Service Level Management Buyer's Guide - 3rd Edition
White Papers Unicenter Service Assure and Unicenter Service Level Management are solutions in the Unicenter Service Management portfolio that focus on end-user SLA contract management and infrastructure service level management, respectively.
[March 2, 2005, 23:00]
Service Level Management: Why You Should Care
White Papers Service Level Management provides the means to satisfy LoBs while managing expectations. In an era of government legislation, offshore outsourcing and internal demands for service, service level management IT organizations maximize their intrinsic...
[November 22, 2004, 23:00]
Service Level Management With SPECTRUM
White Papers First we will define Service Level Management (SLM), and explain it using a common-sense analogy. We will then provide a brief history lesson illustrating how the evolution of network management has taken us from simple device management in the...
[December 3, 2003, 23:00]
Service Level Management: Mastering Concepts & Strategies
White Papers Developing and implementing a Service Level Management (SLM) methodology and associated Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) can be among the most challenging, time-intensive tasks that you will undertake in your...
[August 28, 2004, 0:00]
Service Level Management (SLM) 101: A Primer For Enterprise IT Professionals
White Papers Service Level Management (SLM) helps enterprises make sure that the key targets for service success--such as performance, quality, or number of transactions--are being met. The ability to maintain competitive, consistent levels of business and IT...
[December 4, 2006, 23:00]
Service Level Management: The Key To Optimal Customer And User Experiences
White Papers Robert Frances Group (RFG) believes Service Level Management (SLM) is one of the most critical metrics of the business alignment and value, performance, and success of strategic enterprise IT deployments.
[May 29, 2007, 0:00]
Service Level Management... Within Reach
White Papers Increasingly there are reservations amongst many companies, especially for small to mid-sized organizations, in adopting a Service Level Management (SLM) solution due to the expectation that a SLM investment will result in a daunting and costly...
[March 20, 2006, 23:00]
White Papers: Service Level Management Buyer's Guide - 2nd Edition
White Papers HP OpenView's comprehensive service level management solution is a modular offering, allowing the customer to pick and choose the SLM elements desired, and allows for easy extension. The solution consists of the components such as HP OpenView...
[July 26, 2007, 0:00]
Service Level Management In The Data Center
White Papers Service Level Management (SLM) provides the methodology and discipline for measuring overall system performance parameters and forms the basis for implementing service level agreements (SLAs). This document presents a basic definition of SLM...
[May 4, 2004, 0:00]
Service Level Management: The Intelligent Demarc -- Understanding The Benefits
White Papers Paradyne's FrameSaver Service Level Management (SLM) solutions offer end-to-end visibility and complete diagnostic control, giving service providers and enterprise customers reduced installation time, complexity, and expense.
[February 1, 2004, 23:00]
Service Level Management Route To Value: A Path To Effective Business Service Management
White Papers Service Level Management encompasses four important functions: establishing commitments, monitoring performance against commitments, acting swiftly when commitments are in jeopardy or have been missed, and reporting on actual service levels versus...
[May 9, 2005, 0:00]
Service-Level Management: Defining And Monitoring Service Levels In The Enterprise
White Papers Cisco TSM solves a core challenge for vendors of service management applications, because it can be configured to provide the net-centric service-level management metrics from the Cisco infrastructure and make the data available to third-party...
[December 3, 2003, 23:00]
Service Level Management: A Path To Effective Business Service Management
White Papers This paper explores the need for a service level management solution, as well as the criteria needed for that solution to operate effectively while contributing to an organization's ability to achieve Business Service Management (BSM).
[August 9, 2006, 0:00]
SAS IT Service Level Management - Prove Your IT Department Is Providing Value
White Papers This webcast explains SAS IT Service Level Management, a comprehensive solution that enables one to collect and analyze IT performance measurements and compare them against service targets. Service expectations are growing faster than budgets.
[August 31, 2007, 0:00]
Improving Service Levels By Implementing Service Level Management - A Practical Guideline
White Papers The answer: IT service organizations can better support business needs by implementing a Service Level Management (SLM) process. The primary goal of every IT service organization should be to align and support the strategy and objectives of the...
[August 1, 2004, 0:00]
The Service Level Management Methodology That Drives SLM Express
White Papers SLM Express is a service level management product for the service delivery space and it supports the various phases of the SLM process. SLM Express also participates in an important and unique role in the total Business Service Management (BSM...
[July 31, 2007, 0:00]
Successful Implementation Strategies For Service-Level Management
White Papers The white paper outlines implementation strategies for service level management. The purpose of this document is to describe a flexible approach to the successful deployment of service-level management (SLM).
[December 3, 2003, 23:00]
