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ServiceCenter - Service Level Management: Track and Measure IT Performance
White Papers This white paper explains how ServiceCenter Service Level Management tool effectively measures service level performance against SLA commitments. A service level agreement (SLA) can be either internal (between departments within the same...
[August 25, 2004, 10:33]
Service Level Management and Vendor Accountability
White Papers Service level management (SLM) was initially introduced as a way for service providers (SPs) to guarantee levels of service to service consumers (SCs). Today, SCs are increasingly using SLM principles to ensure that the service levels being...
[June 24, 2009, 10:00]
Service Level Management (SLM) 101: A Primer for Enterprise IT Professionals
White Papers Service Level Management (SLM) helps enterprises make sure that the key targets for service success--such as performance, quality, or number of transactions--are being met. The ability to maintain competitive, consistent levels of business and IT...
[January 31, 2009, 5:52]
Service Level Management in the Data Center
White Papers Service Level Management (SLM) provides the methodology and discipline for measuring overall system performance parameters and forms the basis for implementing service level agreements (SLAs). This document presents a basic definition of SLM...
[May 4, 2004, 1:03]
Service Level Management... Within Reach
White Papers Increasingly there are reservations amongst many companies, especially for small to mid-sized organizations, in adopting a Service Level Management (SLM) solution due to the expectation that a SLM investment will result in a daunting and costly...
[February 19, 2009, 0:25]
Service Level Management: the Intelligent Demarc -- Understanding the Benefits
White Papers Paradyne's FrameSaver Service Level Management (SLM) solutions offer end-to-end visibility and complete diagnostic control, giving service providers and enterprise customers reduced installation time, complexity, and expense.
[February 2, 2004, 0:55]
Service Level Management: Optimizing Your OSS for SLA Delivery
White Papers As the Telecommunication world move from the circuit switching to packet switching and from the dedicated circuit to IP VPN, QoS, Service Level Management is becoming more and more vital when the service provider deals with customers.
[August 10, 2006, 1:00]
White Papers: Service Level Management Buyer's Guide - 2nd Edition
White Papers HP OpenView's comprehensive service level management solution is a modular offering, allowing the customer to pick and choose the SLM elements desired, and allows for easy extension. The solution consists of the components such as HP OpenView...
[July 26, 2007, 0:00]
Service Level Management: Mastering Concepts & Strategies
White Papers Developing and implementing a Service Level Management (SLM) methodology and associated Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) can be among the most challenging, time-intensive tasks that you will undertake in your...
[August 28, 2004, 0:00]
Service Level Agreement Management With Adaptive Coordination
White Papers Service Level Agreement Management in the telecommunications domain consists of a set of mechanisms for provisioning and monitoring services according to requirements given by either a customer or provider.
[November 26, 2007, 1:49]
Service Level Management: Why You Should Care
White Papers Service Level Management provides the means to satisfy LoBs while managing expectations. In an era of government legislation, offshore outsourcing and internal demands for service, service level management IT organizations maximize their intrinsic...
[November 23, 2004, 2:00]
Service Level Management of the German Air Traffic Control: An Integral Part of the ITIL Process Landscape
White Papers The Service Level Management (SLM) is one of the important and integral parts of the ITIL Standard. Originally developed by the British government in the late 1980s, ITIL is comprised of a growing series of publications that outline a process-based...
[March 15, 2006, 0:01]
Service Level Management: A CA IT Service Management Process Map
White Papers The journey of Service Level Management involves negotiating, defining, managing and improving the quality of IT services at an acceptable cost to the business. CA's IT Service Management (ITSM) Process Maps provide a clear representation of the...
[March 2, 2009, 2:27]
Evaluation Framework for Service Level Management in Federated Service Management Context
White Papers Focusing on service level management in the service management arena, this paper describes a frame of reference and uses it to evaluate service level management - related support infrastructures in research projects from a service federations...
[February 4, 2009, 23:00]
Microsoft Webcast: Optimize Your Exchange Server Availability Through Service Level Management (SLM) for Messaging
White Papers Service Level Management (SLM) for Messaging is a solution from Microsoft Services that can help prevent this scenario from happening. Maintaining high availability for Microsoft Exchange Server-based messaging systems is vital to business survival...
[September 8, 2006, 0:00]
Six Steps to Service Level Management Success
White Papers Take a structured, modular approach to service level management. Learn how you can better negotiate and define business-relevant service levels. This white paper from analyst firm Summit Strategies details a six-step approach to improving IT...
[March 4, 2005, 23:00]
Network Application Priority Switching (NAPS): Active Service Level Management and Network Assurance
White Papers In order to be competitive, carriers and Application Service Providers(ASPs) require new service level management tools that provide more control over traffic flow on the network and enable the prioritization of business critical applications.
[December 23, 2003, 6:17]
SAS IT Service Level Management - Prove Your IT Department Is Providing Value
White Papers This webcast explains SAS IT Service Level Management, a comprehensive solution that enables one to collect and analyze IT performance measurements and compare them against service targets. Service expectations are growing faster than budgets.
[August 31, 2007, 1:00]
ITIL for Service Level Management
White Papers With the growing interest in Service Level Management (SLM) the IT Infrastructure Library (ITIL) is receiving increasing interest and attention. IT managers want to know more about it and how it might help their Service Level Management (SLM...
[December 14, 2004, 23:00]
Drive Business Value through Service Level Management using ActiveWatch SLM
White Papers With Mercury Interactive's monitoring and service level management solution, you'll quickly be able to see how well you're meeting business objectives, taking proactive steps to improve performance - and better satisfying users and customers.
[October 16, 2003, 0:51]
