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Service Level Management in Global Enterprise Services: From QoS Monitoring and Diagnostics to Adaptation, a Case Study
White Papers The paper developed a Quality of Service (QoS) management system to support Service Level Management (SLM) for global enterprise services. This paper describes the QoS management architecture and its integration within the enterprise service system...
[February 4, 2009, 23:00]
Service Level Management of the German Air Traffic Control: An Integral Part of the ITIL Process Landscape
White Papers The Service Level Management (SLM) is one of the important and integral parts of the ITIL Standard. Originally developed by the British government in the late 1980s, ITIL is comprised of a growing series of publications that outline a process-based...
[March 15, 2006, 0:01]
Service Level Management: Mastering Concepts & Strategies
White Papers Developing and implementing a Service Level Management (SLM) methodology and associated Operating Level Agreements (OLAs) and Service Level Agreements (SLAs) can be among the most challenging, time-intensive tasks that you will undertake in your...
[August 11, 2009, 10:04]
Service Level Management: Optimizing Your OSS for SLA Delivery
White Papers As the Telecommunication world move from the circuit switching to packet switching and from the dedicated circuit to IP VPN, QoS, Service Level Management is becoming more and more vital when the service provider deals with customers.
[August 10, 2006, 1:00]
Service Level Management: Creating a Structured Process to Improve Availability
White Papers The road to implementing good service level management has numerous potholes and other hazards. This is the ultimate goal of the service level management process. To keep people motivated it is important to realize when even moderate success is...
[February 10, 2009, 0:20]
Service Level Agreement Management With Adaptive Coordination
White Papers Service Level Agreement Management in the telecommunications domain consists of a set of mechanisms for provisioning and monitoring services according to requirements given by either a customer or provider.
[November 26, 2007, 1:49]
Service Level Management: Best Practices White Paper
White Papers This document describes service level management and service level agreements (SLAs) for high availability networks. It includes critical success factors for service level management and performance indicators to help evaluate success.
[August 14, 2003, 0:00]
Microsoft Webcast: Optimize Your Exchange Server Availability Through Service Level Management (SLM) for Messaging
White Papers Service Level Management (SLM) for Messaging is a solution from Microsoft Services that can help prevent this scenario from happening. Maintaining high availability for Microsoft Exchange Server-based messaging systems is vital to business survival...
[September 8, 2006, 0:00]
Web Services Service Level Management: Overview of Service Level Agreement Languages, Support Infrastructures and Tools
White Papers This paper focuses on management and in service-level management in particular, comparing approaches in web services languages, support infrastructures and tools to investigate the differences and commonalities in current research initiatives.
[March 10, 2007, 0:00]
ITIL for Service Level Management
White Papers With the growing interest in Service Level Management (SLM) the IT Infrastructure Library (ITIL) is receiving increasing interest and attention. IT managers want to know more about it and how it might help their Service Level Management (SLM...
[December 14, 2004, 23:00]
Evaluation Framework for Service Level Management in Federated Service Management Context
White Papers Focusing on service level management in the service management arena, this paper describes a frame of reference and uses it to evaluate service level management - related support infrastructures in research projects from a service federations...
[February 4, 2009, 23:00]
Proactive Service Level Management With SLM Express
White Papers To provide holistic service level management (SLM) for the entire business, IT must manage from a business process perspective - meaning they must proactively manage IT components as they relate to the business process and customer expectations.
[October 30, 2004, 0:00]
Slam Dunk! or How to Score Full Points on Performance in Service Level Agreement Management
White Papers Service Level Agreements (SLAs) are used to define the provision of computer services and constrain both the providers and users. These models can then be used to establish a performance management regime where there is effective management and...
[March 2, 2009, 20:20]
The Key to Quality Service Level Management
White Papers ITIL has clear definition of Service Level Management and goes into considerable detail on the process, implementation and content of the key deliverable, the Service Level Agreement (SLA). The question is, is the SLA really the key deliverable?
[November 25, 2004, 2:00]
Mobile Service Level Management System
White Papers This paper explains a mobile service level management system that supports mobile carriers in providing SLA compliance management services for business users. In response to this scenario and to help guarantee a stable communication quality for...
[September 11, 2008, 1:01]
SAS IT Service Level Management - Prove Your IT Department Is Providing Value
White Papers This webcast explains SAS IT Service Level Management, a comprehensive solution that enables one to collect and analyze IT performance measurements and compare them against service targets. Service expectations are growing faster than budgets.
[August 31, 2007, 1:00]
Frameworks for Business-Driven Service Level Management
White Papers In the majority of today's IT organizations, Service Level Agreements (SLAs) are an important means for underpinning IT service provisioning by clearly defined Quality of Service (QoS) parameters as well as service costs and violation penalties.
[February 4, 2009, 23:00]
ITIL Based Service Level Management if SLAs Cover Security
White Papers Risks would be considered consistently with IT services quality gaps from Service Level Management (SLM) perspective. Current level of information technology creates new perspectives for more IT service oriented market.
[February 10, 2009, 0:20]
Mapping ProactiveNet to ITIL Service Level Management Disciplines
White Papers Service Level Management (SLM) is one of several disciplines outlined by ITIL. The goal of service level management, therefore, is to maintain and improve service quality as defined in the SLA. ITIL advocates adoption of Service Level Agreements...
[March 15, 2006, 0:01]
Improving Business Performance Through Service Level Management
White Papers Specifically, this paper looks at applying to data warehouse management a well accepted IT technique often used when implementing networks and transaction processing applications: the Service Level Agreement (SLA).
[February 4, 2009, 23:00]
