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Critical Patient Care And Rapid Client Growth Create Need For Intelligent Communications
White Papers SMG implemented an Avaya IP Contact Center in two sites - one for 175 agents and supervisors on the Avaya S8500 platform and another for 45 specialized IP Agents hosted on an Avaya S8720 server. Avaya Professional Services oversaw integration of...
[May 31, 2008, 1:01]
Avaya Converged Communications Server (SIP) / Ports And Protocols
White Papers This technical white paper covers the network ports and protocols used by the Avaya Converged Communications Server and Avaya SIP User Agents. The Avaya Communication Manager (Telephony Call Controller) connects as a SIP Back-to-Back User Agent to...
[February 3, 2005, 2:00]
Avaya SIP Enablement Services (SIP) 3.0 / Ports And Protocols
White Papers This white paper covers the network ports and protocols used by the Avaya Converged Communications Server 3.0 (SES), Avaya SIP User Agents (includes Avaya IP Softphone R5.x, Avaya SIP Softphone, and Avaya SIP Phones), and other Avaya SIP entities.
[December 1, 2005, 0:00]
Avaya Global Services: IBM Success Story - Relocation Without Disruption
White Papers Supporting 600 agents, its Avaya Call Center in Madrid offered a continuous 24/7 customer service experience. The challenge was to move an Avaya Call Center to an alternative site 50km away from the original location without any service disruption.
[September 16, 2004, 0:00]
Avaya Customer Interaction Suite Keeps International Speedway Corporation Race Fans In The Driver's Seat
White Papers The company deployed the Avaya Customer Interaction Suite in a new centralized contact center, with intelligent call distribution among agents, Avaya Interactive Response handling of information-only questions, detailed management reporting, and...
[September 5, 2006, 0:00]
Innovative Telecommunications Platform Helps IAG NZ Grow Business And Improve Customer Experience
White Papers IAG selected Avaya MultiVantage to seamlessly upgrade their existing platform and migrate all data services to a converged IP network and provide a full IP telephony system with function-rich softphones for call centres.
[September 5, 2006, 0:00]
Avaya Rocket Success Story
White Papers Rocket Ansa-Call contact center agents use a combination of Avaya Digital Telephones and Avaya 4600 Series IP Telephones. As a solution Rocket Ansa-Call initially chose an Avaya IP Office IP406 with Avaya Compact Contact Center and then upgraded to...
[April 28, 2007, 1:00]
Avaya Case Study: Tower Travel Management
White Papers Tower chose an Avaya IP Office IP406 as its main system. Tower Travel recognized that it could provide improved customer service and lower the company's costs if it could unify the many locations from which agents worked and provide a single call...
[June 11, 2008, 1:01]
GCI Strengthens Service And Gains More Than $5 Million In Benefits With Avaya Customer Interaction Suite
White Papers As s solution GCI chose Avaya MultiVantage Communications Applications implementing Avaya Communication Manager IP Telephony with an Avaya Contact Center Solution. The goal was to discontinue a costly, outsourced operation and bring that support in...
[April 18, 2007, 1:00]
Tower Travel Contact Center Takes Flight With The Avaya IP Office Solution
White Papers Tower Travel Management found the Avaya IP Office system coupled with additional Avaya components to best suit its needs, as it offered many useful features, including those needed to efficiently manage a call center, all in the standard offering...
[July 11, 2008, 1:20]
Avaya Case Study: Banco Santander Chile
White Papers All of these agents are at one site and are using Avaya CallMaster telephones. BSC decided to replace its existing Ericsson solution with Avaya Communication Manager running on an Avaya S8700 Media Server across three sites.
[April 12, 2007, 1:00]
Avaya Case Study: ABC Pest, Pool And Lawn Services
White Papers The total solution includes an Avaya Compact Contact Center for 20 agents. As a solution ABC selected Avaya IP Office for its reporting, call tracking, e-mail and Call Forward to Cell Phone features. Based in Houston, Texas, ABC Pest, Pool and Lawn...
[April 12, 2007, 1:00]
Avaya Case Study: Sutherland Global Services
White Papers SGS call center agents are using a combination of Avaya 4610 and 4620 IP Telephones. As a solution SGS deployed an Avaya IP Telephony Solution with an Avaya S8700 Media Server running Avaya Communication Manager for 4,000 IP stations off its U.S...
[May 8, 2007, 1:00]
Avaya Case Study: Macedonia (MakTel)
White Papers The company operates two contact center sites in the Macedonia region and chose an Avaya IP Contact Center Solution to offer customers - and center agents - the benefit of intelligent communications. Makedonski Telekomunikacii AD is a national...
[September 5, 2006, 0:00]
Creating A Winning Customer Experience: At The Center Of How Companies Compete
White Papers Download this Avaya case study to learn how DaimlerChrysler's Customer Assistance Center (CAC) has used computer-telephony technology to expedite its customer service functions. The paper details the business benefits that CAC has realized since...
[April 16, 2007, 14:51]
Avaya Case Study: Tiger Direct
White Papers As a solution Tiger Direct chose an Avaya Contact Center Solution based on IP Telephony that connects agents and staff in all locations while providing for reliable and productive remote agents. The contact center is staffed by 128 agents with...
[May 8, 2007, 1:00]
11 88 88 Receives Complete Return On Investment In Six Months Using Sabio's Automated Contact Center Solution On Avaya Technology
White Papers The company Implemented a next-generation Contact Centre Solution with Avaya MultiVantage Communications Applications for more than 1,500 directory enquiry service agents, the solution included three automated applications covering personal agent...
[September 5, 2006, 0:00]
Tenants And Landlords See Eye-to-Eye With Ontario Rental Housing Tribunal's Avaya Contact Centre Solution
White Papers The Avaya Contact Centre Solution enabled ORHT to centralize its 14 call centres, streamline the reporting process and provided the organization with the flexibility to upgrade the system as needed in the future.
[September 5, 2006, 0:00]
Avaya Case Study: American Chartered Bank
White Papers ACB chose an Avaya Communication Manager solution for its 80 agents. American Chartered Bank (ACB), a full-service commercial and retail bank with 14 branch offices throughout the Chicagoland area, has been locally owned and operated since 1987.
[June 11, 2008, 1:01]
Avaya Case Study: SBLI USA
White Papers As a solution SBLI chose an Avaya Solution with components that would satisfy its current needs for intelligent communications. SBLI USA wanted to provide the appearance of being "Local" to its clients, and also give its agents quick access to...
[April 28, 2007, 1:00]
