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Association of Support Professionals Research: Best Practices for Translating Customer Satisfaction into Revenue
White Papers Download the Best Practices for Benchmarking Customer Satisfaction to get industry research from the Association of Support Professionals (ASP) on how to measure and leverage customer satisfaction. Today's support organizations are focused on two...
[April 8, 2009, 15:54]
Association of Serbian Banks Reduces Gyro Clearing of Cheques to Less Than One Hour
White Papers The Association of Serbian Banks (ASB) needed to organise automatic gyro clearing of cheques. In 2003, Serbia's payment system underwent a transformation. The National Payment System Services (SDK) was dissolved, and payment system services were...
[December 19, 2007, 0:01]
Texas Association of School Boards Adds Siemens HiPath ProCenter Agile to Better Serve Its Members, Improve Its Call Centers
White Papers The Texas Association of School Boards (TASB) needed to put its small call centers on par with those of large, big-name firms in risk management and financial services. The non-profit association - which represents 7,000 school board members with...
[August 3, 2006, 0:00]
Mining Transaction/Order Data Using SAS Enterprise Miner Association Node
White Papers This paper focuses on the EM association node in particular. When transaction data from multiple merchants are available, the association node can look at the customers of a particular merchant and discover which other merchants they also...
[November 7, 2007, 0:00]
Optimal Cluster Association in Two-Tiered Wireless Sensor Networks
White Papers This paper studies the two-tiered Wireless Sensor Network (WSN) architecture and proposes the optimal cluster association algorithm for it to maximize the overall network lifetime. A two-tiered WSN is formed by number of small Sensor Nodes (SNs...
[August 1, 2007, 1:00]
An IBM eServer i5 System Provides a Strong Return for the United States Tennis Association
White Papers The United States Tennis Association (USTA) is the national governing body for American tennis. The challenge faced was to provide a simplified IT infrastructure for the US Open so tennis fans around the world can share the experience through the...
[April 5, 2007, 1:00]
Ethical hackers get industry association
News An industry association has been created for ethical hackers, in a bid to reassure buyers of systems and applications that such products have been sufficiently tested. The Council of Registered Ethical Security Testers (Crest) made its public debut...
[April 24, 2008, 11:09]
Trade Association Moves to Improve Efficiency by 50 Percent With Increased Service
White Papers The American Gas Association (AGA) is the advocate for 197 natural gas companies across the United States and their 56 million customers. The association is working with Microsoft Gold Certified Partner Susquehanna Technologies to deploy a solution...
[August 10, 2007, 10:35]
Akamai Helps Association of Surfing Professionals Increase Digital-Media Distribution by 15X, Entice New Sponsors and Advertisers, and Revolutionize the Sport of Surfing
White Papers The Association of Surfing Professionals (ASP) is the governing body of professional surfing, taking over for the International Professional Surfers organization, which ran things from 1976 to 1982. ASP needed to meet four key requirements to...
[January 9, 2009, 0:00]
Microsoft Enables Major Infrastructure Upgrade at Key Government Technology Association
White Papers Since the end of World War II, The Armed Forces Communications and Electronics Association (AFCEA) has played a major role in helping industry understand the critical requirements of uniformed services and intelligence organizations, while...
[November 1, 2006, 0:00]
Quick Reference to the American Psychiatric Association Practice Guidelines for the Treatment of Psy
Downloads Quick Reference to the American Psychiatric Association Practice Guidelines for the Treatment of Psychiatric Disorders Compendium 2006powered by Skyscape Publisher: American Psychiatric Publishing, Inc.
[May 12, 2005, 8:00]
Confusion as Biscit withdraws from ISP association
News UK internet service provider Biscit has withdrawn from the Internet Service Providers' Association and is not taking on any new customers. According to an Internet Service Providers' Association (ISPA) spokesperson, Biscit "resigned [its...
[February 26, 2007, 10:55]
Consumers' Association says Vauxhall site is a "rip-off"
News Vauxhall's cut-price Internet car scheme met with a bitter onslaught from the Consumers' Association Friday, which slammed the car maker's plans as a "ripoff". The Consumers' Association says Vauxhall's Net discount is not enough.
[October 15, 1999, 13:25]
Consumers' Association calls for Y2K assurances
News The news follows research from the Consumers' Association into companies contingency planning for the Year 2000.companies were contacted anonymously about millennium bug contingency plans and customers' legal rights in the event of things going...
[January 7, 1999, 11:41]
Raglan Housing Association Works Together With Dell Services and Mitigates the Risks Associated With Business Critical IT Projects
White Papers Owning and managing 10,000 homes in 95 local authority areas and with a further 1,900 homes at different stages of development, Raglan Housing Association needed to find a strategic partner to help implement a new IT infrastructure across the...
[July 7, 2006, 0:00]
GSM Association pushes 3G to developing world
News A global trade association for mobile operators has approved a new programme called "3G for all" that could help bring third-generation multimedia services and mobile Internet access to more people in developing countries.
[June 14, 2006, 10:00]
Designing Web Content Management Systems Using the Method Association Approach
White Papers This paper presents the Method Association Approach, which selects and constructs fitting methods from five model-driven web modeling approaches. The Method Association Approach creates modeling methods in specific web application domains for...
[November 28, 2008, 23:00]
Pacific Maritime Association Eliminates Headaches With CA's BrightStor ARCserve Backup
White Papers Pacific Maritime Association (PMA) was incorporated in the state of California in June 1949. Processing payroll for union workers is one of PMA's most critical functions, and reliable backup is absolutely imperative to that process.
[February 22, 2007, 0:00]
Matanuska Telephone Association, Inc. Implements Scalable and Flexible Financial Management Solution
White Papers Matanuska Telephone Association, Inc.was formed in 1953 to serve residents in Palmer, AK. Matanuska Telephone Association, Inc.wanted to complete first financial solution upgrade in eight years with limited resources, using a more supportable and...
[October 11, 2008, 1:01]
Teachers Association Turns to Centralized Data Repository to Improve Member Service
White Papers The California Teachers Association (CTA) serves 350,000 members. The California Teachers Association (CTA) relies on a complex and highly integrated IT environment to capture and manipulate data. It provides a full range of offerings, including...
[August 11, 2009, 0:00]
